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Cancel CLEAR
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Cancellation service #1 in UAE
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Clear service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Clear: Easy Method
What is Clear
Service overview
CLEAR is a paid membership service that uses biometric verification (face and fingerprint) to speed airport security and venue entry. Members are verified and then use dedicated lanes or kiosks to reduce wait times.
The service offers free features and paid tiers such as CLEAR+ membership and app-based subscriptions, with verification handled through CLEAR's enrollment process.
Where it is used
CLEAR operates primarily at airports and select venues. Availability depends on the airport or venue participating in CLEAR's program.
Membership and billing are managed through your CLEAR account, the CLEAR app, or the store where you downloaded the app.
How to cancel Clear
Fastest method - online via your account
- Sign in at https://my.clearme.com/.
- Go to the "Membership" section in the menu.
- Find your CLEAR+ or paid subscription and choose the cancel or downgrade option.
Other cancellation methods
- Email Memberservices@clearme.com requesting cancellation (include full name and account details).
- Call +1.855.253.2763 and ask Member Services to cancel your membership.
- Use the in-app or website chat option to request cancellation if available.
What happens when you cancel
Access and service continuation
If you cancel within 14 days of a charge, your paid membership ends immediately and you lose access to paid services on cancellation.
If you cancel after 14 days, paid access continues until the end of the paid term and then the membership does not renew.
Account data and promotional terms
Promotional terms tied to a membership typically end when you cancel that membership.
You will retain any free CLEAR services tied to your account unless you explicitly request account deletion from Member Services.
Will I get a refund?
14-day refund right
CLEAR's policy: if you cancel within 14 days of being charged for a paid membership (including CLEAR+), you are entitled to a full refund for that term.
When refunded under the 14-day rule, paid membership ends immediately.
After 14 days and trials
If you cancel after 14 days you will not receive a refund; the service continues for the remainder of the paid term and then does not renew.
Trial users are not charged if they cancel before the trial period ends.
Clear plans and pricing
Overview of available plans
The App Store listing includes multiple "Unlimited access" tiers at various AED prices. Periods for those tiers are not always specified publicly.
Below is a table of prices reported for CLEAR/CLEAR+ in AED. For the latest verified pricing check your app store listing or your CLEAR account.
| Plan | Price (AED) | Period |
|---|---|---|
| 12 Months Clear+ | AED 179.99 | Annual |
| Unlimited access | AED 149.99 | - |
| Unlimited access | AED 79.99 | - |
| Unlimited access | AED 199.99 | - |
| Unlimited access | AED 119.99 | - |
| Unlimited access | AED 14.99 | - |
| Unlimited access | AED 7.99 | - |
| Unlimited access | AED 12.99 | - |
| Unlimited access | AED 2.99 | - |
| Advanced Compass | AED 39.99 | - |
Your consumer rights in United Arab Emirates
CLEAR policy rights
Under CLEAR's membership terms you have a 14-day cooling-off period for paid memberships; cancel within 14 days for a full refund.
Trial users are not charged if cancelled before the trial ends.
Local consumer protection guidance
UAE consumer protection laws may provide additional remedies for unfair billing, misrepresentation, or failure to provide paid services.
If you believe your rights under UAE law are affected, contact the relevant UAE consumer protection authority for guidance and to lodge complaints.
Customer experiences
Positive feedback
Some members report that CLEAR speeds up airport security and praise onsite representatives for helpful assistance.
Positive reviews note convenience when CLEAR is available at an airport or venue.
Common complaints
Many negative reports cite unexpected charges, difficulty cancelling, and slow or unhelpful customer support.
Users on review sites and forums report instances of being charged after canceling or after free trials, and delays in receiving refunds.
Documentation checklist
What to prepare before contacting CLEAR
- Account email and full name used for your CLEAR account.
- Recent transaction date and amount related to the membership charge.
- Any confirmation emails, screenshots, or trial details.
What to include in written requests
- Clear statement of cancellation and whether you request a refund under the 14-day policy.
- Request for account deletion if you want CLEAR to remove your biometric and personal data.
- Preferred contact method and phone number for follow-up.
Common mistakes
Assuming cancellation is automatic
Example: Users sometimes believe deleting the app stops billing. Deleting the app does not cancel a paid membership tied to your CLEAR account or app store subscription.
Always cancel via your CLEAR account, the app store subscription page, or by contacting Member Services directly.
Missing the 14-day window
Example: Waiting more than 14 days to request a refund often results in no refund and continued access until term end.
Check the date you were charged and act promptly if you want a refund under CLEAR's 14-day policy.
Comparative recap
Quick comparison of cancellation outcomes
| Scenario | Access after cancel | Refund |
|---|---|---|
| Cancel within 14 days (direct) | Access ends immediately | Full refund for that term |
| Cancel after 14 days (direct) | Access continues until term end | No refund for remaining term |
| App Store / Google Play subscription | Follow store's cancellation rules | Refunds governed by Apple/Google policies |
After cancelling
Follow-up actions
- Keep cancellation confirmation emails and any refund receipts.
- Verify billing statements for further charges in the next billing cycle.
Helpful official links and contacts
- Official site: https://www.clearme.com/
- Sign in / manage account: https://my.clearme.com/
- Member Services email: Memberservices@clearme.com
- Member Services phone: +1.855.253.2763 (call to confirm cancellation and refund status)
Address
CLEAR member services address
CLEAR Attn: Member Services
85 10th Avenue, 9th Floor, New York, NY 10011, United States
When to use the postal address
Use the postal address for formal written complaints or requests for account deletion if requested by Member Services.
For faster resolution, use the online account, email, phone, or chat options listed above.