cancellation Clear: Easy Method

What is Clear

Service overview

CLEAR is a paid membership service that uses biometric verification (face and fingerprint) to speed airport security and venue entry. Members are verified and then use dedicated lanes or kiosks to reduce wait times.

The service offers free features and paid tiers such as CLEAR+ membership and app-based subscriptions, with verification handled through CLEAR's enrollment process.

Where it is used

CLEAR operates primarily at airports and select venues. Availability depends on the airport or venue participating in CLEAR's program.

Membership and billing are managed through your CLEAR account, the CLEAR app, or the store where you downloaded the app.

How to cancel Clear

Fastest method - online via your account

• Sign in at https://my.clearme.com/.
• Go to the "Membership" section in the menu.
• Find your CLEAR+ or paid subscription and choose the cancel or downgrade option.

Other cancellation methods

• Email [email protected] requesting cancellation (include full name and account details).
• Call +1.855.253.2763 and ask Member Services to cancel your membership.
• Use the in-app or website chat option to request cancellation if available.

What happens when you cancel

Access and service continuation

If you cancel within 14 days of a charge, your paid membership ends immediately and you lose access to paid services on cancellation.

If you cancel after 14 days, paid access continues until the end of the paid term and then the membership does not renew.

Account data and promotional terms

Promotional terms tied to a membership typically end when you cancel that membership.

You will retain any free CLEAR services tied to your account unless you explicitly request account deletion from Member Services.

Will I get a refund?

14-day refund right

CLEAR's policy: if you cancel within 14 days of being charged for a paid membership (including CLEAR+), you are entitled to a full refund for that term.

When refunded under the 14-day rule, paid membership ends immediately.

After 14 days and trials

If you cancel after 14 days you will not receive a refund; the service continues for the remainder of the paid term and then does not renew.

Trial users are not charged if they cancel before the trial period ends.

Clear plans and pricing

Overview of available plans

The App Store listing includes multiple "Unlimited access" tiers at various AED prices. Periods for those tiers are not always specified publicly.

Below is a table of prices reported for CLEAR/CLEAR+ in AED. For the latest verified pricing check your app store listing or your CLEAR account.

Your consumer rights in United Arab Emirates

CLEAR policy rights

Under CLEAR's membership terms you have a 14-day cooling-off period for paid memberships; cancel within 14 days for a full refund.

Trial users are not charged if cancelled before the trial ends.

Local consumer protection guidance

UAE consumer protection laws may provide additional remedies for unfair billing, misrepresentation, or failure to provide paid services.

If you believe your rights under UAE law are affected, contact the relevant UAE consumer protection authority for guidance and to lodge complaints.

Customer experiences

Positive feedback

Some members report that CLEAR speeds up airport security and praise onsite representatives for helpful assistance.

Positive reviews note convenience when CLEAR is available at an airport or venue.

Common complaints

Many negative reports cite unexpected charges, difficulty cancelling, and slow or unhelpful customer support.

Users on review sites and forums report instances of being charged after canceling or after free trials, and delays in receiving refunds.

Documentation checklist

What to prepare before contacting CLEAR

• Account email and full name used for your CLEAR account.
• Recent transaction date and amount related to the membership charge.
• Any confirmation emails, screenshots, or trial details.

What to include in written requests

• Clear statement of cancellation and whether you request a refund under the 14-day policy.
• Request for account deletion if you want CLEAR to remove your biometric and personal data.
• Preferred contact method and phone number for follow-up.

Common mistakes

Assuming cancellation is automatic

Example: Users sometimes believe deleting the app stops billing. Deleting the app does not cancel a paid membership tied to your CLEAR account or app store subscription.

Always cancel via your CLEAR account, the app store subscription page, or by contacting Member Services directly.

Missing the 14-day window

Example: Waiting more than 14 days to request a refund often results in no refund and continued access until term end.

Check the date you were charged and act promptly if you want a refund under CLEAR's 14-day policy.

Comparative recap

Quick comparison of cancellation outcomes

After cancelling

Follow-up actions

• Keep cancellation confirmation emails and any refund receipts.
• Verify billing statements for further charges in the next billing cycle.

Helpful official links and contacts

• Official site: https://www.clearme.com/
• Sign in / manage account: https://my.clearme.com/
• Member Services email: [email protected]
• Member Services phone: +1.855.253.2763 (call to confirm cancellation and refund status)

Address

CLEAR member services address

CLEAR Attn: Member Services

85 10th Avenue, 9th Floor, New York, NY 10011, United States

When to use the postal address

Use the postal address for formal written complaints or requests for account deletion if requested by Member Services.

For faster resolution, use the online account, email, phone, or chat options listed above.