Cancellation Clear: Easy Method

What is Clear

Clear is a membership service that speeds identity verification and secure access using biometric scanning and related identity technologies. Members pay for premium access (Clear PLUS and other plans) while a baseline of free services remains available even after a paid membership ends.

How to cancel Clear

• Web (via your CLEAR account): Sign in to your CLEAR account dashboard and choose the option to cancel your paid Membership. You can also contact Member Services by email at [email protected] or by phone at +1.855.253.2763 to request cancellation.
• App Store (iOS): If you subscribed through Apple (iPhone/iPad/Mac), cancel the Clear subscription in Apple’s subscription management - via Settings or the App Store subscription interface.
• Google Play (Android): If you subscribed through Google Play, cancel using the Subscriptions section of the Google Play app.
• Mail (optional): For a written notice, send correspondence to CLEAR’s Member Services postal address (see Address section). Sending by registered mail for proof of delivery is advisable.

What happens when you cancel

If you cancel a paid CLEAR Membership within the company’s stated 14-day window from the charge date, you are eligible for a full refund for that term. If you cancel after 14 days, CLEAR’s policy is to provide no pro-rata refund: you will retain paid access until the end of your current billing term, and after that date you may continue to use CLEAR’s free services.

Cancelling stops future billings according to the platform used to subscribe (CLEAR account, Apple, or Google Play). Keep a copy of any confirmation or correspondence showing the cancellation date in case you need to dispute later charges.

Will I get a refund?

Under CLEAR’s policy, cancelling within 14 days of the charge entitles you to a full refund for that term. If you cancel after 14 days, CLEAR’s stated policy is that no pro-rata refunds are issued; you continue to have paid access until the term’s end but are not reimbursed for the unused portion.

If you believe you were charged after cancelling or that a refund is owed, contact Member Services promptly and, if needed, raise a dispute with your payment provider (credit card, bank, Apple or Google). Canadian consumer-protection laws may provide additional remedies in some circumstances; see the Consumer Rights section below.

Clear plans and pricing

Your consumer rights in Canada

CLEAR’s terms grant a 14-day full-refund right when cancellation occurs within that window. Beyond the company policy, Canadian consumers may have additional protections under provincial consumer-protection laws - particularly if a business charges you after you cancelled or fails to provide services as advertised. Those statutory rights can vary by province and may include the ability to dispute unauthorized charges or to seek remedies for unfair practices.

If you encounter problems (for example, recurring charges after cancellation), consider contacting your payment provider to dispute the charge and your provincial consumer-protection office for guidance. Keeping clear documentation of your cancellation and communications with CLEAR improves your ability to enforce your rights.

Customer experiences

Public feedback about CLEAR is mixed. Positive reports highlight the convenience and speed of identity verification using biometric scanning and note that free services remain available after a paid membership ends. Negative reports commonly describe cases where users were charged after they thought they had cancelled, requiring disputes or requests for refunds, and complaints about slow or unhelpful customer support when resolving billing or cancellation issues.

Documentation checklist

• Account email and username; membership plan and price charged
• Date(s) of charge(s) and billing statements (credit card or payment processor records)
• Copy of cancellation confirmation or screenshots showing cancellation steps
• All correspondence with CLEAR (emails, dates/times of calls) and any support reference numbers
• Proof of mailing/receipt if you send a written cancellation (registered mail tracking number)

Common mistakes

Common errors include attempting to cancel in the wrong place (for example, cancelling on the CLEAR website when the subscription is billed through Apple or Google Play); missing the 14-day refund window and expecting a pro-rata refund; failing to save cancellation confirmations or payment records; and assuming cancellation is immediate without verifying that recurring billing has stopped. Also, users sometimes confuse continued access to free services with retention of paid benefits - paid features typically remain only until the term ends if cancellation occurs after the refund window.

Comparative recap

After cancelling

After you cancel, verify you received a cancellation confirmation and monitor your bank or card statements for any further charges. If you subscribed via Apple or Google, confirm that the subscription status changed in your Apple ID or Google Play account. If you need help, contact CLEAR Member Services at [email protected] or +1.855.253.2763.

Helpful links: CLEAR main site; Apple: cancel subscriptions; Google Play: cancel subscriptions; Competition Bureau (Canada).

Address

CLEAR Attn: Member Services
85 10th Avenue, 9th Floor
New York, NY 10011
United States

If you send a written cancellation or dispute by post, sending by registered mail for proof of delivery is advisable. Keep tracking and delivery receipts as part of your documentation.