Cancel DIALOGUE online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Dialogue service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Dialogue: Easy Method
What is Dialogue
Overview
Dialogue is a telehealth service and app that provides on‑demand access to healthcare professionals for consultations, advice and prescriptions.
The service operates primarily by subscription and also offers in‑app purchases such as coin bundles for additional features.
Primary features
Key features include chat consultations, prescription support and subscription tiers (e.g., Pro plans) for enhanced access.
Dialogue is available on iOS, Android and as a web service via the official site.
How to cancel Dialogue
From iPhone or iPad (App Store)
- Open iPhone/iPad Settings → tap your name → Subscriptions → select the Dialogue app → Cancel Subscription.
- Follow on‑screen confirmation; cancellation stops future renewals but access usually remains until the end of the current billing period.
From Android (Google Play)
- Open Google Play → Menu → Subscriptions → select Dialogue → Cancel Subscription.
- Confirm cancellation in Google Play; retain a screenshot of the confirmation for your records.
From Web / Website purchase
- Contact support by email at hello@dialogue.app or use the app's "Send us email" option to request cancellation.
- Dialogues initiated via the website require support action; the subscription typically remains active until the billing period ends.
What happens when you cancel
Access after cancellation
Cancelling a subscription stops auto‑renewal but usually keeps your access until the end of the paid billing period.
You will not be charged again after the cancellation effective date, provided cancellation was successful.
Billing, records and data
Retain receipts, confirmation emails and screenshots of cancellation for disputes or refund requests.
Account data and chat history are governed by Dialogue's privacy policy available on the official site.
Will I get a refund?
Refund policy summary
Refunds are not guaranteed and are generally discretionary except where required by applicable law.
Typical accepted reasons include unresolved technical issues after a reasonable period and clear billing errors.
How to request a refund
- For App Store purchases: request a refund through Apple Support (Apple controls in‑app purchase refunds).
- For Google Play purchases: request a refund through Google Play support.
- For web subscriptions: email hello@dialogue.app or use the in‑app contact; decisions are at the company's discretion after review.
- Refunds are typically not offered for accidental purchases, simple dissatisfaction, or routine auto‑renewals.
Dialogue plans and pricing
Official UAE pricing (App Store listing)
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Pro Monthly (full) | AED 99.99 | Monthly | Pro access, monthly billing |
| Pro Monthly (discounted) | AED 59.99 | Monthly | Pro access, monthly billing (discounted) |
| Pro 3‑Months | AED 129.99 | 3 Months | Pro access, quarterly billing |
| Pro Yearly (full) | AED 229.99 | Annual | Pro access, yearly billing |
| Pro Yearly (discounted) | AED 119.99 | Annual | Pro access, yearly billing (discounted) |
Micro‑transactions and notes
Additional coin bundles are offered as micro‑transactions (examples: AED 39.99 for 55 Coins, AED 79.99 for 155 Coins).
Prices above were retrieved from the UAE App Store listing for "Dialogue: AI Character Chat" and reflect in‑app purchase options.
Your consumer rights in United Arab Emirates
General rights and protections
UAE consumer protection laws provide general safeguards against unfair commercial practices and clear billing errors.
However, digital subscription refunds and cooling‑off rights can vary; Dialogue's published policies indicate refunds are discretionary unless local law requires otherwise.
Practical steps under UAE rules
- Keep evidence: receipts, screenshots, cancellation confirmations and support correspondence.
- If you suspect a rights breach, contact the UAE Ministry of Economy for consumer protection guidance: economy.gov.ae.
Customer experiences
Positive feedback
- Users report Dialogue as a simple and helpful companion‑style chat experience, particularly for beginners.
- Many note an easy, accessible interface for basic use.
Common complaints
- Recurring billing and difficulty cancelling via some channels; several users report requiring email contact to cancel.
- Customers have reported unresponsive support, unexpected charges and concerns about pricing transparency and conversation quality.
Documentation checklist
What to gather before contacting support
- Account email and username used to subscribe.
- Order receipt or in‑app purchase confirmation (App Store/Google Play receipts).
- Billing date, transaction IDs and the last 4 digits of the payment card if applicable.
- Screenshots of subscription settings and any cancellation confirmations.
How to organize evidence
- Collect emails and timestamps of support requests and replies.
- Keep a single folder (email or local) with all documents for quick reference in disputes.
Common mistakes
Cancelling in the wrong place
Users sometimes try to cancel within the Dialogue app but purchased via App Store / Google Play; in‑app cancellation may not stop platform billing.
If you bought through Apple or Google, cancel directly through that platform to ensure auto‑renewal stops.
Missing evidence or late action
Failing to save receipts or screenshots makes refunds and disputes harder to resolve.
Request cancellations and refunds promptly and keep records of each step and reply from support.
Comparative recap
At a glance
| Channel | How to cancel | Refund route | Notes |
|---|---|---|---|
| iOS (App Store) | Settings → your name → Subscriptions → Dialogue → Cancel | Request via Apple Support | Apple controls billing and refunds for in‑app purchases |
| Android (Google Play) | Google Play → Subscriptions → Dialogue → Cancel | Request via Google Play | Google handles cancellations and refund requests for Play purchases |
| Web (website purchase) | Contact hello@dialogue.app to request cancellation | Request via support; decision at company's discretion | Subscription remains active until the end of billing period unless otherwise agreed |
Notes and tips
Always confirm the exact purchase channel before cancelling to avoid incomplete cancellation attempts.
Keep records of cancellation confirmations and check subsequent billing statements for unauthorized charges.
After cancelling
Monitor billing and accounts
- Check your bank and card statements for at least one billing cycle after cancellation to confirm no further charges.
- If you see an unexpected charge, contact your card issuer and provide the cancellation evidence.
Useful links and follow‑up
- Dialogue official site: https://www.dialogue.co/en/
- Contact Dialogue support: hello@dialogue.app
- Apple Support (refunds & purchases): support.apple.com
- Google Play Help (refunds & subscriptions): support.google.com/googleplay
- UAE consumer guidance (Ministry of Economy): economy.gov.ae
Address
Company address
Dialogue corporate address:
2200 Stanley Street, 2nd floor, Montreal, Quebec H3A 1R6
Support contact
Primary support email: hello@dialogue.app.
Official website and help resources: https://www.dialogue.co/en/.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.