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Cancel FREELANCER
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I hereby notify you of my decision to terminate the contract relating to the Freelancer service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Freelancer: Easy Method
What is Freelancer
Overview
Freelancer is an online marketplace that connects employers and freelance talent across many categories such as design, writing and software development.
The platform offers membership plans, project and milestone payments, and account balances for deposits and withdrawals.
How it is used in the UAE
Users in the United Arab Emirates use Freelancer to find or post work and to manage payments internationally.
Local users should combine platform policies with UAE consumer rules when evaluating cancellations or refunds.
How to cancel Freelancer
Canceling a paid membership via web
- Log in to your account on the Freelancer website.
- Go to Settings → Membership, then click "Cancel" under the paid plan.
- Provide a reason when prompted and confirm the cancellation.
- Cancellation takes effect at the end of the current billing cycle; benefits remain until then.
Canceling via app stores and account closure
- iOS subscriptions are typically managed through Apple (iOS Settings → Subscriptions); Freelancer does not publish an official iOS cancellation guide.
- Android subscriptions are typically managed via Google Play subscriptions; Freelancer does not publish an official Google Play cancellation guide.
- To close an account or request other cancellation types, contact support@freelancer.com or use your account-based support request.
What happens when you cancel
Access and benefits
When you cancel a paid membership, benefits remain until the end of the current billing period.
After that date, membership features tied to the paid plan will stop working and any recurring billing will cease.
Data, projects and financial items
Your account data, messages, projects and transaction history are normally retained per Freelancer's policies and terms.
Active projects, milestones and disputed funds remain subject to platform rules; cancelling membership does not automatically close projects or release milestone funds.
Will I get a refund?
General refund policy
Refunds are discretionary and depend on the nature of the funds, local rules and payment method.
Freelancer does not advertise an automatic 14-day cooling-off refund in its published policies.
Refunds for deposited funds and payment methods
- Unused deposited funds in your account balance may be refundable if they are not tied to milestones or fees; contact support to request a refund.
- Credit card refunds: eligible when funds remain in the account balance; cards often allow chargebacks/refunds within roughly 6 - 12 months. Processing may take 5 - 10 business days.
- PayPal refunds: eligible within 1 year if the funds remain unused in the account balance. Refunds may show instantly; contact PayPal if not received after 7 days.
- For refunds you will be asked for payment method details, amount and date/time of deposit; if outside refundable windows, you can usually withdraw funds instead.
Freelancer plans and pricing
Pricing summary table
| Plan | Price (AED) | Period | Features | Source |
|---|---|---|---|---|
| TECOM / Dubai Freelance Permit (Sole Professional License) | AED 7,520.00 | One-time (permitting) | Freelance permit; includes AED 7,500 permit fee + AED 10 Knowledge Dirham + AED 10 Innovation Dirham | Dubai Development Authority / gofreelance.ae |
| Dynamic Freelancer - Freelance Permit Package | AED 6,500.00 | 1st Year | Freelance Work Permit, Invoicing Support, FreelancerHub (no residence visa) | Dynamic Freelancer pricing |
| Dynamic Freelancer - Residence Package | AED 10,500.00 | 1st Year | Residence Visa, Freelance Work Permit, Invoicing Support, Medical Insurance, FreelancerHub | Dynamic Freelancer pricing |
| Dynamic Freelancer - 2 Year Package | AED 14,500.00 | 2 Years | Residence Visa, Freelance Work Permit, Invoicing Support, Medical Insurance, FreelancerHub | Dynamic Freelancer pricing |
| Freelance Visa - Essential (with Residence Visa) | AED 9,950.00 | Yearly | Freezone Business License, Residency Visa, 10 Activities, Medical Insurance, Emirates ID, Status Change | Freelance Visa pricing page |
| FreelanceUAE (DMCC) Licence | AED 4,000.00 | Yearly (approx) | Freelance permit via DMCC, access to services, community, banking support | FreelanceUAE site |
Notes on pricing
Prices reflect 2025 - 2026 offerings reported by reputable providers and are shown in AED.
VAT may apply where not explicitly included; verify with each provider before purchase.
Your consumer rights in United Arab Emirates
Cooling-off and statutory rights
Freelancer's published policies do not explicitly guarantee a 14-day unconditional cooling-off refund.
UAE consumer protection laws may include rights for digital services; these are separate from Freelancer's own policy.
Practical steps for UAE users
- Check UAE e-consumer and freezone rules that may apply to your purchase.
- If you believe local law grants a right to cancel, include a clear legal reference when you contact Freelancer support.
Customer experiences
Positive feedback
Many users praise responsive, professional support and smooth onboarding from named support agents in some Trustpilot reports.
There are also reports of immediate refunds where the platform determined a project violated terms.
Negative feedback
Other users report slow or unhelpful support, requests for extensive KYC (ID + utility bills), and delays of weeks to resolve refund issues.
Complaints include withheld funds, account closures after verification issues, unexpected charges, and scam reports involving third parties.
Documentation checklist
Essential documents to request a refund or cancel
- Account username and registered email address.
- Payment method used (last 4 digits for cards, PayPal transaction ID), amount and exact deposit date/time.
- Screenshots of account balance, transaction history and billing statements.
Optional but helpful items
- Project or milestone IDs if funds relate to specific work.
- Copies of ID and proof of address if support requests KYC for verification.
Common mistakes
Typical user errors
Assuming cancellation of membership automatically refunds unused deposits is a common mistake; refunds are separate and conditional.
Failing to cancel subscriptions through Apple or Google when membership was purchased via an app can lead to continued charges.
How to avoid issues
Document payment details before contacting support and request written confirmation of cancellation and any refund decisions.
If support requests documents, submit them promptly and keep copies; escalate politely if delays are long.
Comparative recap
Snapshot comparison
| Aspect | Freelancer (what it offers) | Notes for UAE users |
|---|---|---|
| Cancellation method | Web: Settings → Membership → Cancel; Account/support email for closures | App subscriptions must be cancelled via Apple/Google where applicable |
| Refund availability | Possible for unused account balance; payment-method and time limits apply | No guaranteed 14-day automatic refund by Freelancer; check UAE law for extra rights |
| Processing time | Billing cancellation effective end of billing cycle; refunds 5 - 10 business days typical for cards | PayPal may be faster; contact payment provider if delayed |
| Required documentation | Payment details, amounts, dates; sometimes ID/proof of address for verification | Provide clear evidence to speed resolution in UAE cases |
Key takeaway
Cancel memberships through your Freelancer account and request refunds separately if you have unused balance.
Track communications, supply requested documentation promptly, and be aware local law may offer additional rights.
After cancelling
Follow-up actions
- Save confirmation of cancellation from Freelancer for your records.
- Monitor card or PayPal statements for any expected refunds and allow 5 - 10 business days for card refunds.
Helpful official links
- Freelancer main site
- Contact support: support@freelancer.com (use registered account email when you write)
- Freelancer Terms
Address
Corporate address
Level 37 Grosvenor Place, 225 George Street, Sydney, NSW 2000, Australia.
Contact note
For cancellations and refunds use your account support channel or support@freelancer.com; there is no public phone number listed for account cancellation.