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Cancellation service #1 in United Arab Emirates
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Getty Images service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Getty Images: Easy Method
What is Getty Images
Overview
Getty Images is a global provider of licensed visual content including stock photos, videos and music for commercial and editorial use.
Customers can access content via subscriptions (Premium Access), pay-per-download packs (UltraPacks), or single à la carte purchases.
Services in the UAE
Getty Images operates a UAE site (gettyimages.ae) and offers local pricing and purchase options for customers in the United Arab Emirates.
Local support and business contacts are available for Middle East customers, including a Dubai office and local customer service channels.
How to cancel Getty Images
General steps to cancel
- Sign in to your account and disable auto-renewal in Account Settings to prevent the next billing term.
- If you need an early cancellation or refund, submit a written request via the official contact form or email support.
- Alternatively, contact Getty Images Middle East by phone or post if you prefer written correspondence.
Where to send cancellation requests
- Official contact form or support page: gettyimages.ae EULA / support.
- UAE office phone: +971 4 549 1400 (Middle East office) or post to Getty Images Middle East address provided below.
What happens when you cancel
Access and downloads
Disabling auto-renewal prevents future billing but does not refund the current paid term unless local law or Getty agrees.
If you cancel a subscription mid-term (and no local law requires otherwise), you generally retain access until the paid term ends.
Account data and license retention
Licensed assets already downloaded remain subject to the license terms; cancelling does not revoke licenses for properly downloaded content.
Personal account data is retained according to Getty Images' privacy and account policies; contact support to request data actions.
Will I get a refund?
Standard refund rules
Subscriptions are typically non-cancelable and non-refundable before the end of the term except where local law requires otherwise.
The EU/UK 14-day cooling-off right applies only to users in those jurisdictions and only if no content was downloaded.
Exceptions for UAE customers and single purchases
- À la carte or UltraPack orders: Getty may issue a full refund if requested in writing within 30 days and the content has not been used.
- UltraPack offers a "Download by mistake?" return option for unused single-file downloads, per the UAE FAQ.
- Refunds or returns are generally not available for Premium Access or Editorial subscriptions unless required by UAE law and confirmed in writing.
Getty Images plans and pricing
Pricing summary
The table below lists pay-per-download UltraPacks pricing published on gettyimages.ae for UAE customers.
Subscription (Premium Access) prices are not listed publicly and require contacting Sales for quotes.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| UltraPacks - Large images (Single) | AED 1,850 | Per download | One large image or HD/4K video |
| UltraPacks - Large images (5-pack) | AED 6,495 total (~AED 1,299 per download) | Bundle of 5 | 5 large images or HD/4K videos |
| UltraPacks - Large images (10-pack) | AED 12,000 total (~AED 1,200 per download) | Bundle of 10 | 10 large images or HD/4K videos |
| UltraPacks - Large images (15-pack) | AED 16,500 total (~AED 1,100 per download) | Bundle of 15 | 15 large images or HD/4K videos |
| UltraPacks - Medium images (Single) | AED 1,300 | Per download | One medium-size image or low-res video |
| UltraPacks - Medium images (5-pack) | AED 4,975 total (~AED 995 per download) | Bundle of 5 | 5 medium images or low-res videos |
| UltraPacks - Medium images (10-pack) | AED 8,950 total (~AED 895 per download) | Bundle of 10 | 10 medium images or low-res videos |
| UltraPacks - Medium images (15-pack) | AED 12,675 total (~AED 845 per download) | Bundle of 15 | 15 medium images or low-res videos |
| UltraPacks - Small images / Low-res videos (Single) | AED 600 | Per download | One small image or low-res video |
| UltraPacks - Small images (5-pack) | AED 2,500 total (~AED 500 per download) | Bundle of 5 | 5 small images or low-res videos |
| UltraPacks - Small images (10-pack) | AED 4,650 total (~AED 465 per download) | Bundle of 10 | 10 small images or low-res videos |
| UltraPacks - Small images (15-pack) | AED 6,450 total (~AED 430 per download) | Bundle of 15 | 15 small images or low-res videos |
Your consumer rights in United Arab Emirates
Legal framework
UAE consumers are protected by federal consumer protection laws and regulations designed to prevent unfair commercial practices.
Federal Law No. 15 of 2020 introduced modern consumer protection provisions across the UAE.
How this affects Getty Images purchases
- If UAE law grants a right of withdrawal or refund, Getty requires a written request to confirm entitlement and process cancellations.
- The EU/UK 14-day cooling-off provision does not automatically apply in the UAE; you must request cancellation in writing to invoke any local rights.
- For disputes, contact UAE consumer protection authorities via the official government portal: UAE consumer protection (u.ae).
Customer experiences
Positive feedback
Some customers report timely email responses and satisfaction with the breadth and quality of Getty's image library.
Pay-per-download packs are appreciated for predictable single-asset purchases by some users.
Critical feedback
Many reviews cite issues with unexpected billing, difficulty cancelling subscriptions, and slow or unhelpful customer support.
Reports indicate that credits can be lost after cancellation and that some customers find refunds hard to obtain without persistent follow-up.
Documentation checklist
What to include in a cancellation request
- Your full name and account email or customer ID.
- Order number(s), invoice(s), or UltraPack download IDs related to the purchase.
- Clear statement requesting cancellation and whether you seek a refund, with dates of purchase.
Supporting evidence
- Proof that the asset was not downloaded or used (if claiming the 30-day refund for single files).
- Copies of correspondence with Getty Images support and any transaction records showing charges.
Common mistakes
Assuming auto-refund on cancel
Many users expect immediate refunds after cancelling a subscription; Getty's standard policy does not provide refunds for active term subscriptions.
If you rely on a refund, always request it in writing and confirm eligibility under UAE law or Getty's stated exceptions.
Not documenting requests
Failing to keep written records of cancellation requests and confirmations makes disputes harder to resolve.
Always save emails, support ticket numbers, and screenshots of account settings to prove you requested cancellation.
Comparative recap
Quick comparison
The table below summarizes cancellation and refund characteristics for common Getty purchasing options in the UAE.
Use this to choose the purchase method that best fits your risk tolerance and usage needs.
| Option | Cancelability | Refund window (if any) | Typical cost |
|---|---|---|---|
| Subscription (Premium Access) | Disable auto-renewal; no early cancellation unless local law requires it or Getty agrees | Generally non-refundable for the active term; exceptions possible if UAE law applies | Contact Sales for pricing (custom quotes) |
| UltraPacks (packs) | Purchases are final but individual file returns possible for mistakes; contact support | Refunds for unused single-file purchases may be possible within 30 days | See pricing table above (AED 600 - 1,850 per single download; bundle discounts available) |
| À la carte (single files) | Cancelable/returnable if unused and requested in writing | Full refund possible within 30 days if the file has not been used | Variable per asset; often similar to single UltraPack price |
After cancelling
What to monitor
Watch your bank statements for any unexpected charges after cancellation and keep copies of cancellation confirmations.
If you were promised a refund, note the expected processing time and follow up if it is delayed.
Useful links and next steps
- Getty Images EULA and legal pages: gettyimages.ae EULA.
- UAE purchasing FAQ on returns and refunds: gettyimages.ae FAQ - Purchasing.
- UAE consumer protection information: UAE consumer protection (u.ae).
Address
Office address
Getty Images Middle East
601 DSC Tower, PO Box 502195, Dubai Studio City, Dubai, United Arab Emirates
Contact details
Phone (Middle East office): +971 4 549 1400
Support and cancellation requests: use the official Getty Images contact/support pages linked above.
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FAQ
Important warning regarding service limitations
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Please note, Postclic cannot:
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