Postclic premium unlimited: promotional offer at AED 3.83 for 48h, then AED 208.25 per month without commitment
Cancellation service #1 in UAE
cancellation Hotmart: Easy Method
What is Hotmart
Overview
Hotmart is a global platform that helps creators sell digital products such as online courses, e-books and memberships.
It handles product delivery, payments and affiliate management while taking a commission per sale.
Main services
Hotmart supports one-time purchases, subscriptions and recurring billing for digital content and services.
The platform integrates with payment processors and marketplaces, but mobile-store purchases may be billed through App Store or Google Play.
How to cancel Hotmart
Cancel via Hotmart web (recommended)
- Go to consumer.hotmart.com and log in with the account used to buy the product.
- Select the product you want to stop and click "Set up payment".
- Choose "Cancel subscription" and confirm the cancellation to stop future recurring charges.
- Note: cancelling stops future payments but does not automatically refund past charges.
- For step-by-step guidance, see Hotmart's help center: How to cancel a subscription.
Purchases via App Store or Google Play
- If you bought the subscription through the iOS App Store or Google Play, you must cancel directly in those stores.
- Open your Apple ID / Google Play subscriptions and cancel from there - Hotmart cannot cancel or control those billing flows.
- After cancelling in the store, check Hotmart account to verify the recurring payment stopped.
What happens when you cancel
Access to content
Cancellation prevents future recurring charges, but access to content may continue until the paid period ends.
Access behavior can vary by product and creator settings - check the product terms shown at purchase.
Billing and data
Past payments already charged are not automatically refunded by cancelling; they remain part of the purchase history.
Hotmart retains order and account data per its policies; contact support via official channels for disputes.
Will I get a refund?
Guarantee period and general rules
Refunds must be requested within the product's "guarantee period," which creators set (commonly 7, 15, 21 or 30 days).
The guarantee period is shown on the product page at purchase; review it before buying. See Hotmart purchase terms: Hotmart Purchase Terms.
Exceptions and processing times
- Subscriptions are not eligible for refund after the second recurrence; you can cancel future payments but typically cannot get refunds after the second charge.
- Hotmart may refuse refunds within the guarantee period if the buyer has consumed the product (e.g., watched lessons or downloaded files).
- Refunds go to the original payment method; bank transfers may take up to 30 days and credit card refunds can take up to 90 days to appear.
Hotmart plans and pricing
Pricing overview
Hotmart charges on a per-transaction commission basis rather than a monthly subscription for sellers.
There is no AED-specific public subscription plan; fees are typically expressed in major currencies (USD/EUR/BRL).
Notes on fees
Fees vary by transaction size: lower-value sales use a higher percentage fee (microtransaction model).
Contact Hotmart or review seller documentation for region-specific details and currency handling.
| Plan | Price | Period | Features |
|---|---|---|---|
| General Sale Transaction > USD 15 (approx) | 9.9% + USD 0.50 per sale | Per transaction | No monthly fee; charged only upon sale. |
| Microtransaction (≤ USD 15 approx) | 20% of sale price | Per transaction | Higher percentage for lower-value sales. |
Your consumer rights in United Arab Emirates
Guarantee periods and seller terms
Under Hotmart, guarantee periods are set by creators; consumers should check each product's refund policy at purchase.
Creators may offer trial periods or test drives (commonly 1 - 30 days) depending on their chosen terms.
Local law and dispute options
UAE consumer protection may provide rights for digital purchases; applicability depends on the case and local rules.
If you cannot resolve a refund or billing dispute through Hotmart's official channels, consider contacting UAE consumer protection authorities for guidance.
Customer experiences
Positive feedback
Some users praise Hotmart for ease of use, solid platform infrastructure and effective refunds when requested within policy limits.
Capterra reviews report strong scores for ease of use and overall satisfaction among many UAE users.
Negative feedback
Other users report issues such as difficulty obtaining refunds, unauthorized charges or dissatisfaction with product claims.
Common complaints include slow support responses and unresolved payout or refund disputes in some cases.
Documentation checklist
For cancelling subscriptions
- Account email and login credentials for consumer.hotmart.com.
- Name of the product, purchase date and recurring payment details.
- Screenshot or confirmation of the "Cancel subscription" action, if available.
For refund requests or disputes
- Order ID or transaction reference from your Hotmart purchase receipt.
- Evidence of product issues (screenshots, timestamps of consumed content, correspondence).
- Dates showing you requested cancellation or contacted support within the guarantee window.
Common mistakes
Cancelling in the wrong place
Buyers often try to cancel a subscription on Hotmart when the purchase was billed through the App Store or Google Play.
If charged by Apple or Google, you must cancel in those stores; cancelling on Hotmart will not stop store-billed recurrences.
Missing refund deadlines or consuming content
Requesting a refund after the guarantee period, or after consuming significant content, commonly leads to denied refunds.
Always check the product’s guarantee terms at the time of purchase and keep evidence of when you accessed content.
Comparative recap
Summary table
| Feature | Hotmart (web) | App Store / Google Play |
|---|---|---|
| How to cancel | Cancel via consumer.hotmart.com → Set up payment → Cancel subscription. | Cancel in your Apple ID / Google Play subscriptions; Hotmart cannot cancel these. |
| Refunds | Refunds handled per creator-set guarantee period; may be refused if content consumed. | Refunds are handled by the store's policies; Hotmart cannot force store refunds. |
| Control of billing | Hotmart controls web-based recurring billing and can stop future charges after cancellation. | Billing controlled by Apple/Google; cancel in-store to stop recurrences. |
| Processing time | Refunds to cards up to 90 days; bank transfers up to 30 days as per Hotmart terms. | Store refunds follow Apple/Google timelines and policies, which vary by region. |
Key takeaways
Cancel subscriptions where they were billed: Hotmart web vs App Store / Google Play - this is the most common source of confusion.
Check guarantee periods and keep documentation if you intend to request a refund.
After cancelling
Immediate checks
After cancelling, confirm the subscription status in your Hotmart account and save any cancellation confirmation or screenshots.
Monitor your payment method statements for any further charges over the next billing cycle.
Useful official links
- Hotmart consumer portal: consumer.hotmart.com
- Hotmart Help Center (cancellations & refunds): help.hotmart.com/en
- Hotmart purchase and legal terms: hotmart.com/en/legal/purchase-terms
Address
Corporate address
Hotmart B.V., Spuistraat 168C, Amsterdam, North Holland 1012VT, Netherlands.
Contact channels
For account and billing issues use Hotmart's Help Center or your consumer.hotmart.com account to open requests.
Do not rely on informal emails received during purchase flows; use official platform channels for refunds and disputes.
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Zayed Al Mansouri
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.