cancellation Internations: Easy Method

What is InterNations

Overview

InterNations is an online community and membership platform for expatriates and global professionals, offering local events, networking opportunities, and destination resources.

Services

The service provides free basic accounts plus paid premium tiers that unlock additional features such as priority event access and full destination guides.

How to cancel InterNations

Cancel on iOS (App Store)

• Open Settings on your iPhone or iPad.
• Tap your Apple ID, then Subscriptions, select the InterNations subscription and choose "Cancel Subscription".
• Note: uninstalling the app does not cancel your subscription; you must cancel via Apple Settings.

Cancel on Android (Google Play)

• Open Google Play Store, tap your profile, then Payments & subscriptions > Subscriptions.
• Select the InterNations subscription and tap "Cancel subscription".
• Note: uninstalling the app does not cancel your subscription; cancel via Google Play.

Cancel on the Web (desktop or mobile browser)

• Log in at the InterNations website, go to the Membership page or use the footer link to membership settings.
• Select "Cancel subscription", provide a reason, choose the cancellation date, enter your password and click "Downgrade".
• Your paid benefits remain until the displayed end date; the account downgrades automatically afterward.

Other methods

• InterNations also accepts cancellation requests by contact form, email, fax or postal mail - online cancellation is the fastest method.
• For postal or written requests, use the company address in the Address section below.

What happens when you cancel

Access after cancellation

If you cancel before the end of your paid period, your premium benefits generally remain active until the displayed cancellation date.

After that date your account is automatically downgraded to the free membership level and premium features are removed.

Renewals and billing

Subscriptions usually stop renewing after cancellation; however, subscriptions purchased through Apple or Google Play are managed and billed by those stores.

Deleting payment details in your InterNations profile does not cancel store-managed subscriptions.

Data and account retention

Your profile and contributions remain on InterNations according to their privacy policy unless you request account deletion.

Contact InterNations support if you need data removal or a full account closure.

Will I get a refund?

14-day right of withdrawal

InterNations GmbH offers a 14-day right of withdrawal for new subscriptions under German law (Section 246a EGBGB).

If you cancel within 14 days of signup or upgrade you may be entitled to a full refund, minus costs for services already performed if applicable.

Refund processing

• Refunds within the 14-day window are processed immediately and at the latest within 14 days of receipt of your cancellation notice.
• Refunds are issued to the original payment method used for the subscription.

Exceptions and post‑period cancellations

After the 14-day withdrawal period InterNations is not generally obliged to refund prepaid periods, though individual cases may be evaluated by support.

If you purchased via Apple or Google Play, refund requests may also be subject to those stores' refund processes and policies.

InterNations plans and pricing

Pricing table

Notes on pricing

Prices above reflect the verified UAE App Store listing and third‑party summaries for Albatross monthly equivalents as of the latest update.

Actual offers and regional prices may change; always confirm the price on the purchase screen before subscribing.

Your consumer rights in United Arab Emirates

Applicable law and withdrawal right

InterNations GmbH is subject to German consumer protection rules that grant a 14-day right of withdrawal for distance contracts, which can apply to UAE residents who contract with the company.

This right allows cancelling new or upgraded memberships within 14 days for a full refund, subject to statutory exceptions.

How to exercise rights from UAE

• Notify InterNations via your account cancellation flow, the contact form on their site, or by written notice to the company address.
• Keep records: copies of the cancellation request and any support correspondence to prove the date of notice.

Further legal information

For the full legal text of the German provision referenced, see the official legislation source linked below.

Remember that platform store purchases (Apple/Google) may follow the stores' refund and dispute processes in addition to InterNations' policies.

Customer experiences

Positive experiences

• Some members reported helpful and prompt support responses that clarified cancellation steps and resolved account settings issues.
• Others praised the diversity of events and networking opportunities available on the platform.

Negative experiences

• Many complaints describe difficulty cancelling memberships, unexpected renewals or charges after trials, and disputes over refunds.
• Users have also reported issues with unsolicited messages, perceived safety concerns, and problems when contacting support.

How this affects you

Expect that most cancellations succeed when completed through the correct channel (store or web account), but keep documentation in case of a billing dispute.

If you run into problems, escalate via InterNations' official contact form and preserve evidence of dates and responses.

Documentation checklist

Essential items to prepare

• Account email and username used for the InterNations account.
• Proof of purchase or subscription receipt (email or app store receipt).
• Dates: signup/upgrade date and date you sent the cancellation request.

Optional but useful

• Screenshots of active subscription in your account or store subscription page.
• Copies of any support correspondence, reference numbers, or bank statements showing charges.

Common mistakes

Uninstalling the app instead of cancelling

Many users assume deleting the InterNations app cancels their subscription; it does not.

Always cancel via Apple ID subscriptions, Google Play subscriptions, or your InterNations web membership settings.

Missing the 14-day window

Waiting beyond the 14-day right of withdrawal reduces the chance of a full refund for new subscriptions.

Submit cancellation and refund requests promptly and keep proof of the request date.

Contacting unofficial sources

Rely only on InterNations' official website or the app stores for help; third‑party complaint sites may not resolve billing issues.

Use the official contact methods listed below and keep copies of all communications.

Comparative recap

At-a-glance comparison

Key takeaway

Cancel with the entity that billed you: Apple for App Store, Google for Play, InterNations for direct web payments.

Preserve receipts and cancellation confirmations in case you need to claim a refund or dispute a charge.

After cancelling

What to monitor

• Check that your account shows the cancellation date and that the subscription will not auto‑renew.
• Watch your bank or card statements for any unexpected charges in the following billing cycle.

Where to get help

• InterNations official site and membership help: InterNations
• Apple support on subscriptions: Manage subscriptions on iPhone or iPad
• Google Play subscriptions help: Cancel subscriptions from Google Play

Address

Company address

InterNations GmbH

Karlsplatz 3, 80335 Munich, Germany

Contact and official site

Use the InterNations contact form or membership settings on their official website for fastest processing: https://www.internations.org/

Mailing cancellations

If you send a written cancellation by post, include your account details, the date of cancellation and a clear statement of your request to cancel and (if applicable) request a refund.

Keep a copy of the posted letter and, if possible, send by tracked mail for proof of delivery.