Cancel Internations: Easy Method

What is Internations

Overview

InterNations is an online global community for expatriates and internationals that offers networking, events, and membership tiers.

Members can join local groups, attend events, and access premium features when they subscribe to paid plans.

Where it is based

InterNations is a German company, InterNations GmbH, headquartered in Munich.

German consumer law referenced in their terms therefore governs certain cancellation rights and refund procedures.

How to cancel Internations

On the web (recommended)

• Send a written cancellation or withdrawal notice to InterNations GmbH within 14 days of entering the membership contract.
• Use the postal address: InterNations GmbH, Karlsplatz 3, 80335 Munich, Germany, or email [email protected].
• Reference your account email, subscription type, and the contract start date in your message.
• Mention you are exercising your 14-day withdrawal right under Section 246a EGBGB.

On Android (Google Play)

• Open the Google Play app, go to Subscriptions, select the InterNations subscription, and tap "Cancel subscription".
• Uninstalling the app does NOT cancel the subscription; you must use Google Play to cancel.
• For refund requests after cancellation, contact Google Support or follow Google Play refund procedures.
• See InterNations' Android support article: Cancel on Android.

On iOS (App Store)

• Go to Settings → [Your Apple ID] → Subscriptions → select the InterNations subscription → tap "Cancel Subscription".
• Uninstalling the app does NOT cancel the subscription; you must cancel via Apple Subscriptions.
• For refunds after cancellation, contact Apple Support or use Apple's in-app purchase refund request process.
• See InterNations' iOS support article: Cancel on iOS.

What happens when you cancel

Access and membership status

If you cancel within the applicable rights period, your paid membership will be ended and you will not be billed further for that subscription period.

Access to premium features usually stops at the end of the paid period or immediately for a withdrawn contract, depending on the refund and credit applied.

Data and account

Your InterNations account and profile remain unless you request deletion separately.

If you want account deletion, include that request in your cancellation notice or use account settings where available.

Will I get a refund?

14-day statutory right (German law)

Under Section 246a EGBGB, you have a 14-day right of withdrawal from the start of the membership contract for initial subscriptions and upgrades.

InterNations must refund all payments within 14 days of a timely cancellation using the original payment method.

Exceptions and renewals

• The 14-day withdrawal right applies to initial subscriptions and upgrades, but NOT to automatic renewals of ongoing subscriptions.
• For app-store subscriptions, refunds are processed by Google or Apple according to their policies.
• If you miss the 14-day window or your issue concerns a renewal, InterNations' policy may limit refund options; consider disputing with your payment provider if you were charged unfairly.

Internations plans and pricing

Plan overview

InterNations offers several paid tiers including short and annual premium memberships and an InterNations One tier.

App Store listings may show USD amounts; New Zealand App Store pricing may convert currencies.

Pricing table

Your consumer rights in New Zealand

German law that applies

InterNations is governed by German rules referenced in their terms, so Section 246a EGBGB gives a 14-day withdrawal right for initial contracts.

This statutory right includes upgrades and requires refunds within 14 days via the original payment method.

New Zealand protections

New Zealand consumer law (for example, the Consumer Guarantees Act) may provide additional remedies if services are misleading or unfairly renewed.

If you believe an automatic renewal or charge was deceptive, contact your bank, your payment provider, or New Zealand consumer protection authorities for advice.

Customer experiences

Positive feedback

• Some users report prompt and helpful customer support resolving account or setting issues.
• Several reviewers note satisfactory outcomes once they reached support and clarified their needs.

Common complaints

• Frequent complaints about unexpected automatic renewals and charges after trials.
• Reports of difficulty finding the correct cancellation path, and slow or refused refunds after renewals.
• Some users consider the paid membership poor value due to limited events or engagement unless paid.

Documentation checklist

What to include in a cancellation notice

• Your full name and the email linked to the InterNations account.
• Statement that you withdraw from the membership contract under Section 246a EGBGB.
• Contract start date, subscription type, and request for refund to the original payment method.

Supporting documents for refunds

• Receipt or proof of payment showing the date and amount charged.
• Screenshots of subscription status in the app or confirmation emails.
• Any correspondence with InterNations or app-store support related to the issue.

Common mistakes

Uninstalling the app

Uninstalling the InterNations app does not cancel subscriptions on Google Play or the App Store.

Always cancel through the Store subscription settings to stop recurring charges.

Missing the 14-day window

Believing you have an automatic refund after the trial without formally withdrawing within 14 days is a common error.

If you miss the statutory window, refunds are less likely and you will need to pursue dispute resolution through your payment provider or Apple/Google.

Comparative recap

Quick comparison

After cancelling

Useful links

InterNations Terms & Conditions (withdrawal and refund details): InterNations Terms & Conditions.

Android cancellation help: Cancel on Android.

Next steps

If a refund is overdue after a timely withdrawal, follow up with InterNations and keep written records of your requests.

For app-store purchases, open a refund request with Google Play or Apple and consider contacting your bank if the charge is disputed.

Address

Company address

InterNations GmbH, Karlsplatz 3, 80335 Munich, Germany.

Contact email

For support and written cancellation notices use: [email protected].