Cancel JOLLY.ME online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Jolly.Me service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Jolly.Me: Easy Method
What is Jolly.Me
Service overview
Jolly.Me is an online platform offering personalized mental wellness tools such as mood tracking, journaling, and guided meditations.
The service is subscription-based and available via web and mobile apps, giving members access to premium content and features.
Where it operates from
Jolly.Me is operated by Communitainment LP and serves users globally, including customers in the United Arab Emirates.
For official information visit the Jolly website: https://jolly.me/.
How to cancel Jolly.Me
Cancel via Jolly.Me web account
- Log into your account on jolly.me.
- Go to Account Settings → Subscriptions → click "Cancel Subscription" next to the service.
- Follow the on-screen prompts to confirm cancellation.
Cancel via mobile platforms or in-app
- iOS (App Store): Settings → tap your name → Subscriptions → locate Jolly subscription → tap it → select "Cancel Subscription" and confirm.
- Android (Google Play): Open Play Store → profile icon → Payments & Subscriptions → Subscriptions → select Jolly → tap "Cancel Subscription" and confirm.
- Within app: Settings → Subscriptions → under desired subscription tap "Learn more", choose "I want neither, thanks" → then "Cancel subscription" or "Disable auto‑renewal" and confirm (you may receive confirmation by email).
What happens when you cancel
Access after cancellation
Cancellation typically stops future auto-renewals but does not end access immediately.
You usually retain access to premium features until the end of your current paid billing period.
Account and data handling
Canceling a subscription does not necessarily delete your account or personal data.
To remove your account or request data deletion, contact Jolly.Me support via email and ask for account removal instructions.
Will I get a refund?
General refund policy
Jolly.Me’s published policy is that digital product subscriptions are non‑refundable - in other words, “all sales final.”
Cancelling normally only stops auto‑renewal; access remains until the current period ends.
Exceptions and how to request a refund
- Exceptions may be made for duplicate purchases, technical access failures, billing errors, or proven fraudulent charges.
- Report issues promptly - refunds are typically considered if reported within about 7 days and with supporting evidence.
Jolly.Me plans and pricing
Pricing availability
No official AED‑denominated pricing for Jolly.Me subscription plans is publicly available for UAE users (2024/2025).
Only USD pricing is listed publicly; contact Jolly.Me for current regional pricing details.
How to get exact pricing
Visit the official site or contact support to request current plan names and exact prices for your region.
Email: support@jolly.me (preferred method for fastest response).
| Plan | Price / Availability |
|---|---|
| Subscription plans | Contact for pricing - no AED pricing publicly listed; USD pricing available on the official site. |
Your consumer rights in United Arab Emirates
Relevant UAE laws
UAE laws that apply to digital subscriptions include Federal Law No. 15 of 2020 on Consumer Protection.
Federal Decree‑Law No. 14 of 2023 on Modern Technology‑Based Trade also covers digital transaction rights and remedies.
Key rights and remedies
- Right to accurate information, transparent terms, and licensed suppliers.
- Right to repair, replacement, refund, or re‑performance if a service is defective or not as described.
- Right to remedies for defective, incomplete, or misrepresented digital goods or breached contract terms.
- Businesses that fail to provide remedies may face administrative fines and penalties.
Filing complaints in the UAE
If you cannot resolve a dispute with Jolly.Me, you may file a complaint with UAE authorities.
Start at the UAE government consumer page: https://u.ae/en/information-and-services/consumer-affairs.
Customer experiences
Positive feedback
Many users praise Jolly.Me for a user‑friendly interface and useful features such as filters and profile verification.
Customer service is often described as responsive and courteous by several reviewers.
Negative feedback
Some users report unclear trial-to-paid conversions and difficulty locating cancellation steps in certain cases.
Complaints also include occasional reports of suspicious or inactive profiles; Jolly.Me encourages reporting such accounts for review.
Documentation checklist
What to prepare before cancelling
- Account email and username used with Jolly.Me.
- Subscription plan name and billing date (next renewal date).
- Transaction receipts, order IDs, or bank/card statement entries showing the charge.
What to include when requesting refund or support
- Clear explanation of the issue (duplicate charge, no access, technical error).
- Supporting screenshots (billing page, error messages, subscription page).
- Preferred contact email and any correspondence reference numbers.
Common mistakes
Missing the correct cancellation channel
Many users cancel on the website but continue to be billed because the subscription was actually purchased via App Store or Google Play.
Always check which platform processed your payment and cancel in that platform if required.
Assuming immediate refunds or deletions
Assuming a cancellation automatically entitles you to a refund is a common error; refunds are not automatic for digital subscriptions.
Also, cancelling does not always delete account data - request account removal explicitly if you want deletion.
Comparative recap
Quick feature comparison
The table below compares Jolly.Me against typical expectations or competitors on common consumer points.
This is a concise, practical recap to help you decide next steps.
| Feature | Jolly.Me | Typical competitor / expectation |
|---|---|---|
| Pricing transparency (UAE) | No AED pricing publicly listed; USD pricing available. | Some competitors list local pricing for UAE users. |
| Refund policy | Generally no refunds; exceptions for duplicates, errors, fraud. | Varies - some competitors offer pro‑rated or trial refunds. |
| Cancellation methods | Web account, App Store, Google Play, in‑app options; email support available. | Most services offer similar multi‑channel cancellation. |
| Trial clarity | Some user complaints about trial-to-paid clarity. | Top competitors are clearer about trial conversion and reminders. |
| UAE consumer recourse | Protected under UAE consumer and tech trade laws; can file complaints with authorities. | All UAE‑operating services are subject to the same legal recourse. |
After cancelling
Check billing and app stores
Confirm cancellation by checking your subscription status on the Jolly.Me account page or in App Store / Google Play.
Review your bank or card statements for any unexpected charges after cancellation.
Helpful links and next steps
- Official site and support: https://jolly.me/
- Contact support by email: support@jolly.me (preferred for cancellations and refunds).
- Apple subscriptions help: Apple subscriptions.
- Google Play subscriptions help: Google Play subscriptions.
- UAE consumer guidance and complaint portal: UAE Government - Consumer Affairs.
Address
Company registered address
Communitainment LP (12 South Bridge, Suit 1, Edinburgh, Scotland, EH 1 1DD, Great Britain).
Support contact
Email (preferred): support@jolly.me
For billing via Apple or Google Play, contact the respective store support for purchase‑level assistance.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.