Cancel KIYA online
Opzeggingsservice Nr. 1 in Netherlands
4.9Calculated on 5.6K reviews
Geachte heer, mevrouw,
Hierbij deel ik u mijn beslissing mee om het contract met betrekking tot de dienst Kiya te beëindigen.
Deze kennisgeving vormt een vastberaden, duidelijke en ondubbelzinnige wil om het contract op te zeggen, met ingang van de eerstvolgende vervaldatum of conform de toepasselijke contractuele termijn.
Ik verzoek u alle nodige maatregelen te nemen om:
– alle facturering stop te zetten vanaf de effectieve opzeggingsdatum;
– mij schriftelijk te bevestigen dat dit verzoek goed is ontvangen;
– en, indien van toepassing, mij de eindafrekening of bevestiging van saldo te sturen.
Deze opzegging wordt u toegestuurd via gecertificeerde e-mail. Het verzenden, de tijdstempel en de integriteit van de inhoud zijn vastgesteld, wat het een bewijskrachtig geschrift maakt dat voldoet aan de vereisten van elektronisch bewijs. U beschikt daarom over alle nodige elementen om deze opzegging regelmatig te verwerken, conform de toepasselijke beginselen inzake schriftelijke kennisgeving en contractvrijheid.
Conform de regels met betrekking tot de bescherming van persoonsgegevens, verzoek ik u ook:
– alle mijn gegevens te verwijderen die niet nodig zijn voor uw wettelijke of boekhoudkundige verplichtingen;
– alle bijbehorende persoonlijke ruimtes te sluiten;
– en mij de effectieve verwijdering van gegevens te bevestigen volgens de toepasselijke rechten inzake bescherming van de persoonlijke levenssfeer.
Ik bewaar een volledige kopie van deze kennisgeving evenals het bewijs van verzending.
cancellation Kiya: Step-by-Step
What is Kiya
Overview
Kiya is a subscription-based learning and subscription-management service that offers paid VIP access and in-app consumable currency called "diamonds." It is delivered as a digital service through web and mobile platforms.
Purpose
Kiya provides educational content and a system for purchasing premium access and diamonds. Subscriptions and in-app purchases are governed by Kiya's Terms & Conditions and platform-specific rules (for example, Apple App Store policies for iOS purchases).
How to cancel Kiya
Cancel via the Web (Terms & Conditions)
- Sign in to your Kiya account on the official site: https://kiya.group/.
- Locate the subscription or account settings and follow the cancellation option described in the Terms & Conditions.
- Cancel before the end of the current billing period to prevent renewal; cancellation takes effect from the next billing cycle.
- Keep confirmation emails or screenshots showing the cancellation step and date.
Cancel on Apple App Store (iOS)
- Open the Settings app on your iPhone or iPad, tap your name, then Subscriptions, and find Kiya.
- Turn off automatic renewal at least 24 hours before the end of the current period to avoid renewal.
- For step-by-step instructions from Apple, see: Cancel subscriptions on iPhone, iPad, and iPod touch (Apple Support).
- Save any Apple confirmation or receipt showing the subscription was cancelled.
What happens when you cancel
Access after cancellation
When you cancel a subscription via the web, you keep access to paid content until the end of the current billing period.
For Apple-managed subscriptions, access generally remains until the current Apple billing period ends after you turn off auto-renew.
Renewal and billing
Cancellation prevents renewal for the next period but does not usually refund the current period.
On Apple, ensure automatic renewal is turned off at least 24 hours before the period ends to prevent the next charge.
Data and account
Kiya's Terms & Conditions govern account data retention and deletion; the terms do not provide detailed UAE-specific data-retention guarantees.
If you need account deletion or data removal, contact Kiya via their official website and keep written confirmation.
Will I get a refund?
Official refund policy
All in-app purchases of diamonds are final and non-refundable under Kiya's Terms & Conditions, except in limited circumstances.
The terms do not include a general 14-day cooling-off or change-of-mind refund right for digital purchases.
Exceptions and special cases
- If Kiya ceases providing the service or changes its business model, a prorated refund may be provided according to the Terms & Conditions.
- Platform-specific refund mechanisms (for example, Apple refund requests) may apply in some cases; check the platform's support channels.
- UAE statutory consumer-rights claims may still be available for unfair contract terms or misrepresentation - see local consumer protection authorities.
Kiya plans and pricing
Summary of available plans (UAE App Store listing)
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| 139 diamonds | AED 12.99 | One-time | In-app consumable currency (diamonds) |
| 359 diamonds | AED 22.99 | One-time | In-app consumable currency (diamonds) |
| 7 days | AED 24.99 | 7-day access | Presumed temporary VIP or premium access |
| 1,219 diamonds | AED 79.99 | One-time | In-app consumable currency (diamonds) |
| VIP 1 month | AED 79.99 | Monthly | VIP subscription |
| VIP 3 months | AED 149.99 | 3-month | VIP subscription |
| 2,299 diamonds | AED 149.99 | One-time | In-app consumable currency (diamonds) |
| 5,999 diamonds | AED 399.99 | One-time | In-app consumable currency (diamonds) |
Notes on pricing
Prices above are drawn from the UAE App Store listing and include consumable diamond packs and VIP subscription options.
Always verify the price shown in your App Store or Kiya account before confirming a purchase, as prices may change.
Your consumer rights in United Arab Emirates
Legal overview
UAE Federal Law No. 15 of 2020 on Consumer Protection generally grants rights such as rejecting faulty goods within 30 days and protections for remote contracts.
Digital services like subscriptions are treated differently in practice; Kiya's terms do not expressly incorporate UAE statutory cooling-off rights for digital use.
Practical steps to enforce rights
- Keep receipts, screenshots, and the Terms & Conditions in case you need to escalate a complaint.
- Contact Kiya first via the official website and request a resolution in writing.
- If unresolved, contact UAE consumer protection authorities or your payment provider to lodge a formal complaint.
Customer experiences
Positive feedback
Some users report useful, clear content - for example, a 2023 Reddit comment praised Kiya's economics class in the UAE for clarity and basics teaching.
Such anecdotal praise highlights that some learners find the platform effective for specific subjects.
Negative feedback and gaps
There is a notable lack of UAE-based Trustpilot/ProductReview entries, which makes it harder to assess recurring public complaints locally.
Employee reviews note average internal satisfaction and lower ratings for promotions and career growth, indicating some internal concerns.
Documentation checklist
Before cancelling
- Account email and username used for the Kiya account.
- Subscription screenshots showing plan, next billing date, and price.
- Order receipts or App Store purchase history entries.
If you need to claim a refund or escalate
- Transaction IDs from payment receipts or App Store receipts.
- Copies of any messages with Kiya support and the Terms & Conditions snapshot in effect at purchase time.
- Bank or card statements showing the charge (if disputing with your payment provider).
Common mistakes
Missing the cancellation window
Many users forget to cancel before the renewal cutoff and are charged for another period. For Apple subscriptions, you must disable auto-renew at least 24 hours before the period ends.
Always check your next billing date and cancel in advance to avoid unintended charges.
Assuming diamonds are refundable
Users often expect refunds for in-app consumables (diamonds). Kiya's terms state these purchases are final and non-refundable except in very limited cases.
If you require a refund, prepare documentation and contact support immediately; do not rely on a general cooling-off right for in-app consumables.
Comparative recap
| Platform | How to cancel | Refund policy | Access after cancel | Notes |
|---|---|---|---|---|
| Web (via Terms & Conditions) | Cancel in account/subscription settings on Kiya's website per Terms & Conditions. | In-app consumables final and non-refundable; prorated refunds only if Kiya stops service or changes model. | Access continues until the end of the current billing period. | Cancellation applies to the next period; keep confirmation. |
| Apple App Store (iOS) | Turn off auto-renew in iTunes/App Store subscription settings (Apple manages billing). | Apple's refund processes may apply; Kiya's terms still state diamonds are final. Check Apple support for refunds. | Access generally remains until Apple's current billing period ends. | Auto-renew must be disabled at least 24 hours before period end to avoid renewal. |
After cancelling
Check and confirm
Verify you received a cancellation confirmation from Kiya or the App Store and keep the confirmation for 12 months.
Monitor your bank or card statements to ensure no unexpected renewals occur after cancellation.
Where to get official help
- Kiya official website (for account help and Terms & Conditions): https://kiya.group/.
- Apple subscription support (iOS cancellations and Apple refund requests): https://support.apple.com/en-ae/HT202039.
Address
Company address
2108 N ST STE N, Sacramento, CA 95816
This is the publicly listed address associated with Kiya's registration details.
How to contact
Use Kiya's official website for account support and Terms & Conditions references: https://kiya.group/.
For platform billing issues on iOS, use Apple Support as linked above. Keep all correspondence and receipts when you contact support.
Vergelijkbare opzeggingsdiensten
FAQ
Belangrijke waarschuwing over de beperkingen van de dienst
In een geest van transparantie en preventie is het essentieel de beperkingen te herinneren die inherent zijn aan elke gedigitaliseerde verzenddienst, zelfs wanneer deze voorzien is van tijdstempel, getraceerd en gecertificeerd. De garanties hebben betrekking op de verzending en het technisch bewijs, maar nooit op het gedrag, de zorgvuldigheid of beslissingen van de ontvanger.
Let op, Postclic kan niet:
- garanderen dat de ontvanger uw e-mail ontvangt, opent of kennisneemt.
- garanderen dat de ontvanger uw verzoek verwerkt, accepteert of uitvoert.
- garanderen dat de inhoud die door de gebruiker is opgesteld juist of volledig is.
- garanderen dat een onjuist of niet bijgewerkt adres geldig is.
- voorkomen dat de ontvanger de juridische draagwijdte van de brief betwist.