cancellation Lasta: Easy Method

What is Lasta

Overview

Lasta is a subscription-based service that provides personalized meal planning and grocery delivery. It helps users choose meals based on dietary preferences and receive weekly deliveries.

Service scope

Subscriptions grant access to premium features such as guided plans, tracking, and exclusive content. Purchases can be made via the Lasta website or mobile app stores.

How to cancel Lasta

Cancel via App Store (iOS)

• Open Settings on your iPhone.
• Tap your name / Apple ID at the top.
• Go to Subscriptions.
• Find and tap Lasta.
• Tap Cancel Subscription and confirm.

Cancel via Google Play Store (Android)

• Open the Google Play Store app.
• Tap your profile icon (top-right).
• Select Payments & subscriptions → Subscriptions.
• Find Lasta and tap it.
• Tap Cancel Subscription and confirm.

Cancel via Website / Lasta app (recommended)

• Open the Lasta app and log in.
• Tap Profile icon → Profile Card → Manage My Membership → Cancel Subscription.
• Or go to the chatbot on the Lasta contact page: choose Manage My Subscription → Cancel my subscription.
• Alternatively, send an email from your registered email to support clearly requesting cancellation.

Important notes about cancelling

• Deleting or uninstalling the app does not cancel your subscription; you must cancel formally using one of the methods above.
• Subscriptions remain active until the end of the current billing cycle after cancellation.

What happens when you cancel

Access and billing

After you cancel, your paid subscription remains active until the end of the billing period. You will not be charged again after the cancellation takes effect.

Data and account

Your account and basic data typically remain available unless you request account deletion. Cancellation usually stops recurring payments but does not automatically erase your profile.

Confirmation and timing

Always keep a cancellation confirmation (email or screenshot). Processing times vary by channel; in-app store cancellations update immediately in the store system.

Will I get a refund?

Website purchases (lasta.app)

• Generally non-refundable unless otherwise stated.
• Refund may be granted if access was not received within 14 days or the product was faulty.
• Contact support within 14 days to request a refund; approvals are at Lasta’s discretion.

Voluntary refunds for lack of results

• Contact within 30 days of purchase to request review for a voluntary refund.
• Follow the personalised program for at least 14 consecutive days within that 30-day window and provide evidence (app screenshots of sessions).
• Such requests are reviewed and any approved refund is processed within 14 calendar days after approval.

App Store and Google Play purchases

• Refunds for purchases made via Apple App Store or Google Play are subject to the respective store refund policies.
• Use Apple or Google’s refund tools to request refunds for in-app purchases.

Lasta plans and pricing

Available plans

Below are the plan names and exact UAE prices displayed in the App Store and on Lasta’s site.

Pricing table

Your consumer rights in United Arab Emirates

14-day cooling-off period

Under UAE e-commerce and distance selling regulations, consumers generally have a 14-day cooling-off right for digital purchases unless the service is expressly waived with the consumer’s consent.

Lasta’s public policies reference EU rules but do not explicitly address UAE rights. UAE purchasers can typically invoke the 14-day cooling-off rule for website purchases.

How to assert your rights

• If you bought via the website, explicitly request cancellation and refund citing UAE consumer law within 14 days.
• If you bought via App Store or Google Play, use Apple or Google’s refund channels and keep evidence of the purchase and communications.
• Keep all receipts, screenshots, and correspondence as evidence if you need to escalate to UAE authorities.

Official resource

For official UAE consumer guidance, consult the UAE Ministry of Economy: UAE Ministry of Economy.

Customer experiences

Positive feedback

• Some users reported helpful customer service and eventual full refunds after persistence.
• Other users appreciated basic tracking features and daily activity tracking in the app.

Negative feedback

• Frequent complaints include unexpected recurring charges and difficulty cancelling.
• Reports of deceptive trial pricing, upselling without clear consent, and trouble obtaining refunds despite contacting support.

Documentation checklist

What to gather before contacting support

• Order confirmation and receipt (email or in-app purchase record).
• Payment statement or credit card transaction showing the charge.
• Screenshots of subscription screens, trial terms, or promotional pricing.
• Cancellations confirmation emails or screenshots from the app/store.
• Evidence of following any required program steps (app session screenshots) if requesting a voluntary refund.

Why documentation matters

Well-organised evidence speeds up support review and strengthens claims under store policies or UAE consumer law.

Common mistakes

Deleting the app instead of cancelling

Users often delete the app assuming it stops payments. This does not cancel subscriptions with Apple, Google, or Lasta’s website.

Missing the cooling-off or trial period

Not tracking trial end dates or the 14-day cooling-off window can forfeit easy refund options. Always note purchase and trial expiry dates.

Insufficient evidence

Failing to save receipts, transaction IDs or screenshots makes refunds and disputes harder. Keep copies of all communications with support.

Comparative recap

Quick comparison

After cancelling

What to expect next

Keep your cancellation confirmation and monitor your bank/card statement to ensure no new charges occur. Access to premium features continues until the billing period ends.

Helpful links

• Lasta official website
• Lasta contact & chatbot page
• Apple support - manage subscriptions
• Google Play - request a refund

Address

Company address

8480 Honeycutt Road, Suite 200, Raleigh, NC 27615.

How to use this address

You can use the postal address for formal notices or certified mail if requested by support or required for escalation. Always include order details and contact information in any postal correspondence.