cancellation Mention: Easy Method

What is Mention

Overview

Mention is a media monitoring and social listening service that tracks mentions of brands, keywords, and competitors across social media, blogs, forums, and news sites.

It provides real-time alerts, analytics, and reporting tools to help teams manage reputation and measure online presence.

Primary uses

Businesses use Mention for brand monitoring, competitor tracking, crisis detection, and reporting on share of voice and sentiment.

Plans range from individual (Solo) to enterprise (Company) with features such as alerts, analytics, API access, and account management.

How to cancel Mention

Cancel online (fastest)

• Log into your Mention account at https://mention.com/en/.
• Go to Settings → Subscription.
• If you are on a legacy Solo, Pro, or Pro Plus subscription, click "Cancel Subscription" and follow the prompts.

Other cancellation methods

• Company Plans: contact your Account Manager directly - Company plans must be cancelled via your Account Manager.
• If you cannot cancel in-app, use the official Help/Support page at Mention Help to find contact options or request cancellation.
• Do not delete your account before cancelling your subscription; account deletion is permanent and does not cancel billing.

What happens when you cancel

Access and service period

Cancellation takes effect at the end of your current paid period or at the next renewal depending on your plan and billing cycle.

For legacy plans cancelled via Settings, the subscription remains active until the next renewal date.

Data and account deletion

After cancellation you retain access for the remainder of the paid period, after which service access ends.

Deleting your account is permanent and removes your data, but it does not automatically cancel a subscription - cancel first, then delete if desired.

Will I get a refund?

Official refund policy

Mention’s stated policy is that no refunds or credits are provided for partial use or early cancellation of service.

This applies to web platform subscriptions and legacy plans when cancelled via the account settings.

Possible exceptions and next steps

• If you believe you have a special case (billing error or fraud), contact Mention support or your Account Manager with evidence.
• Local consumer protection laws may provide remedies in some circumstances; if you are unsure, seek local legal or consumer-advice channels.

Mention plans and pricing

Price table

Pricing notes

Prices above are provided in USD and reflect the available 2024/2025 information for Mention.

No official AED pricing for the UAE was found in the referenced sources. If you want approximate AED conversions (1 USD ≈ 3.67 AED), request them and they can be provided.

Your consumer rights in United Arab Emirates

Cancellation and refunds under UAE law

UAE consumer protection laws may provide rights in specific circumstances, such as misrepresentation or defective services.

If you believe your case falls under statutory consumer protections, contact local consumer protection authorities or seek legal advice.

Online speech and reviews in the UAE

Note: leaving negative reviews in the UAE can carry legal risk under the country’s cyber defamation and related laws, even if the content is truthful.

When sharing public feedback, exercise caution and consider non-public dispute resolution routes first (support, mediation, or formal complaints).

Customer experiences

Positive feedback themes

Users commonly praise Mention for its real-time alerts, wide coverage of sources, and useful analytics for reporting and reputation management.

Higher-tier plans are appreciated for API access and priority support for larger teams and enterprise needs.

Common complaints

Frequent negatives include the lack of refunds for partial periods, the need to contact an Account Manager for Company plan cancellations, and occasional confusion about legacy plan handling.

Some users report that plan limits and pricing require careful attention to avoid unexpected overages or renewals.

Documentation checklist

What to prepare before cancelling

• Account email and login details.
• Subscription type (Solo, Pro, ProPlus, Company) and billing cycle (monthly/annual).
• Recent invoices or payment receipts.

What to send to support or your Account Manager

• A clear cancellation request with account identifier and reason.
• Any supporting evidence for billing disputes (transaction IDs, bank statements).
• A request for written confirmation of cancellation and the end-of-service date.

Common mistakes

Failing to cancel in time

One common error is cancelling after the renewal deadline (at least one week before monthly end or 90 days before annual per general terms), which results in another charged period.

Check your billing cycle and cancel early to avoid unintended renewals.

Deleting account before cancelling

Do not delete your Mention account before cancelling your subscription - deletion is permanent and does not stop billing.

Always request and confirm cancellation first, then delete data if you still wish to remove the account.

Comparative recap

At a glance

This table summarizes the main plans, prices, and typical use-cases to help you decide which plan matched your needs before or after cancelling.

Quick takeaways

Solo is for individuals, Pro and ProPlus for small teams with increasing usage needs, and Company is for enterprise customers who need custom terms and a dedicated manager.

After cancelling

Immediate next steps

• Save cancellation confirmation and final invoice for your records.
• Verify the service end date and ensure any exported reports or data you need are saved locally.

Support and further help

• Visit Mention Help: https://mention.com/en/help.
• See pricing and plan details: https://mention.com/en/pricing.
• For Company plan queries, contact your Account Manager directly or use the official support channels above.

Address

Company headquarters

Agorapulse SAS

35 bd Sebastopol, 75001 Paris, France

Official website

Official site: https://mention.com/en/