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Cancellation service #1 in UAE
cancellation Momentum: Simple Process
What is Momentum
Service overview
Momentum is a set of products and subscription services based in the United Arab Emirates focused on productivity, habit tracking and related accessories. Offerings include a UAE web store for physical products and an app-based subscription service for daily prompts and progress tracking.
Delivery and distribution
Physical goods are sold via the web-store (momentum-dubai.com) and shipped within the UAE. App services are distributed through joinmomentum.app and via third-party platforms such as the App Store and Google Play.
How to cancel Momentum
Cancelling physical-product orders (web store)
- You may cancel a product purchase within 7 days of receiving it by emailing [email protected].
- The product must be returned in its original condition at your own risk and expense, unless the item was wrong, defective, or damaged in transit (in which case return shipping is covered).
- Include your order number, purchase date, and reason for cancellation in the email to speed processing.
Cancelling app subscriptions (joinmomentum.app and app stores)
- joinmomentum.app subscriptions offer a 4-week free trial. Cancel before the trial ends to avoid conversion to a paid monthly subscription.
- Cancellations for subscriptions purchased directly via joinmomentum.app should be done through your online account or by contacting customer support as described on the pricing or account pages.
- If you subscribed through the App Store or Google Play, follow the respective platform’s cancellation process; Momentum disclaims responsibility for disputes arising via those platforms.
What happens when you cancel
Access and service termination
For subscriptions cancelled before renewal, access typically ends at the end of the current billing period or immediately if cancelled during a trial.
If cancelled during a free trial before it converts, you will not be charged and access ends at trial expiry.
Data and account handling
Cancelled accounts may retain user data according to Momentum’s data and privacy policies; check your account settings or contact support to request exports or deletions.
Requests about data after cancellation should be sent to the customer support email for guidance.
Will I get a refund?
Refunds for web-store purchases
- Refunds are processed within 10 to 45 days depending on the issuing bank or payment method.
- Refund amounts may be reduced for damage or missing items discovered on return.
Refunds for subscriptions and app purchases
- joinmomentum.app offers a four-week free trial; if you cancel during the trial you are not charged and no refund is required.
- After conversion to a paid subscription, Momentum’s terms do not detail a separate refund policy for app-distributed purchases; App Store and Google Play refund policies generally apply.
- For disputes arising from App Store/Google Play purchases, contact the platform directly for refund requests.
Momentum plans and pricing
Pricing summary
No public, verified pricing for Momentum plans was available in the provided sources. For current plan costs, contact Momentum directly or check the official pricing page.
Contact for pricing
| Plan | Price | Notes |
|---|---|---|
| Basic / Trial | Contact for pricing | 4-week free trial for subscriptions where offered |
| Monthly / Annual | Contact for pricing | Pricing varies by plan and distribution channel |
Your consumer rights in United Arab Emirates
Cancellation windows and returns
Momentum-dubai.com provides a 7-day cancellation window for physical goods from receipt of the item. This is the policy stated by Momentum for its UAE web-store.
There is no indication in Momentum’s terms of a 14-day statutory cooling-off period; follow the stated 7-day window for returns on the web-store.
App and platform rights
For app-based subscriptions, standard App Store and Google Play terms apply for cancellations and refunds. Momentum disclaims responsibility for disputes handled by these third-party distributors.
If you need help enforcing your consumer rights in the UAE, contact Momentum support and retain order records, emails, and any shipping documentation.
Customer experiences
Positive feedback
- Users have praised Momentum’s professional service for purchases on the web-store and high ratings for some Momentum software products on software review sites.
- Momentum QMS and mobility/VoIP offerings have received strong scores for value, features, and support in several Capterra UAE listings.
Negative feedback and cautions
- Some reviews report customer service and billing issues, including unexpected charges after cancellation and difficulty reaching support.
- Small sample sizes can skew review summaries; check recent reviews and contact support directly for case-specific resolution.
Documentation checklist
What to prepare before cancelling
- Order number or subscription ID.
- Date of purchase or trial start and screenshots or receipts.
- Photos of the product condition if returning due to damage.
What to include in your cancellation request
- Clear statement of cancellation and requested outcome (refund, replacement, or credit).
- Preferred refund method and full contact details.
- Proof of shipment if returning an item and tracking number when available.
Common mistakes
Missing cancellation windows
Failing to cancel within the 7-day web-store window or before the end of the 4-week app trial is the most common error.
Always note trial start dates and set a reminder to cancel if you do not wish to continue.
Incorrect return handling
Sending items without original packaging or not insuring returns can lead to deductions for damage or lost items.
If the item is defective or damaged in transit, Momentum covers return shipping - document the condition on receipt.
Comparative recap
Quick side-by-side
| Channel | Cancellation window | Refund timing | Who handles disputes |
|---|---|---|---|
| momentum-dubai.com (web-store) | Within 7 days of receipt | 10 - 45 days (bank-dependent), minus deductions for damage/missing items | Momentum (web-store support) |
| joinmomentum.app (direct subscription) | Cancel before end of 4-week free trial to avoid charge | Not detailed; non-charged trials do not require refunds | Momentum (direct) - check account/pricing page |
| App Store / Google Play | Follow platform-specific rules (varies) | Subject to the platform’s refund policy | App Store / Google Play handle disputes |
After cancelling
What to expect next
After you cancel, expect confirmation from Momentum by email. For web-store returns, keep tracking details until the refund appears.
If cancelling a trial, check that the subscription status in your account shows as cancelled to avoid unexpected billing.
Useful official links
- Momentum web-store (momentum-dubai.com)
- Momentum app and subscription terms (joinmomentum.app)
- Momentum corporate / media site (momentummedia.ae)
Address
Registered contact
P Box 24554; Dubai Media City, Building 10, 339; Dubai.
Customer support
For cancellations and returns email: [email protected]. Use your online account pricing or account page for the fastest subscription cancellations when available.
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Written by Reem Al Falahi
Regulatory watch · 7 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 7 years to make sure every Postclic template is compliant and admissible in court.