To cancel your Regus virtual office membership, locate your contract details, check the cancellation notice period, and send your cancellation request via email or registered postal mail to the address on your agreement. Keep proof of your cancellation.

Q: Is there a specific cancellation fee schedule for Regus meeting rooms?

Yes, for Regus meeting rooms, if you cancel within 0-2 working days, you incur a 100% charge; 3-5 days incurs a 50% charge, and cancellations made 6 or more days in advance are fully refundable. Always verify your contract for specific terms.

Q: What happens to my access to services after I cancel my Regus membership?

After you cancel your Regus membership, your access to services will end according to the effective cancellation date specified in your contract. Ensure you understand this date to avoid any unexpected charges.

Q: Will I receive a refund if I cancel my Regus contract?

Refund eligibility depends on the product type and the timing of your cancellation. For example, if you cancel a day office booking with 6+ days' notice, you may receive a full refund. Check your contract for specific refund policies.

Q: How can I ensure my cancellation request is acknowledged by Regus?

To ensure your cancellation request is acknowledged, send it via email or registered postal mail and request confirmation. Follow up by phone if you do not receive an acknowledgment within 48 hours.

What is Regus

Service overview

Regus is a global provider of flexible workspace solutions including virtual offices, hot desks, private offices, meeting rooms and videoconferencing.

Services are sold as memberships, day bookings or longer recurring leases with location-specific terms and local centre rules.

How Regus operates in UAE

In the United Arab Emirates Regus offers workspace and virtual office products for businesses and individuals across Dubai, Abu Dhabi and other emirates.

Contracts and cancellations follow Regus's global terms, supplemented by any local provisions stated in your agreement.

How to cancel Regus

Primary cancellation methods

Phone: call your centre or the Regus customer support number shown on your paperwork.
Email: send cancellation requests to the contact email listed on your contract or membership portal.
Online account: sign in to your Regus account and check the bookings or membership area for cancellation options.
Post/mail: send written notice (recorded delivery recommended) to the address on your agreement if required.

Step-by-step cancellation checklist

Locate your contract or booking reference, client name, centre location and contract number.
Check the notice period and cancellation schedule that applies to your product (meeting room, day office, videoconference or recurring service).
Send written notice (email or portal message) and request confirmation; keep a copy and any confirmation number.
Follow up by phone if you do not receive acknowledgement within 48 hours.

What happens when you cancel

Access and service end

Access to booked services ends according to the effective cancellation date in your contract or the service-specific refund schedule.

For single bookings (meeting rooms, day offices, videoconferencing) cancellation charges may apply depending on timing.

Renewal and recurring contracts

For recurring services and leases you must request cancellation by the agreement's "notification due date" to stop the next renewal cycle.

When properly notified, cancellation is normally effective from the first day of the next renewal period.

Will I get a refund?

Standard refund rules

There is no universal "14‑day right to cancel" published by Regus for business contracts; refunds are handled per the service terms in your agreement.

Refund eligibility depends on the product type, cancellation timing and any non‑refundable deposits or fees stated in the contract.

Service-specific refund schedules

Meeting rooms: cancellation within 0 - 2 working days before booking = 100% charge; 3 - 5 days = 50% charge; 6+ days = 0% charge (refundable).
Videoconferencing: less than 24 working hours = 100% charge; 24 - 48 hours = 50% charge; 49+ hours = 0% charge.
Day office: less than 2 working days’ notice = 100% charge; 3 - 5 working days = 50% charge; 6+ working days = 0% charge.
Recurring services/leases: subject to the contract's notification due date; refunds for future periods depend on the agreement.

Refund exceptions and practical notes

Deposits and advance payments may be retained or refunded per the contract; customers have reported delays or difficulties obtaining refunds in some cases.

Keep written records of cancellations and confirmation numbers to help resolve refund disputes.

Regus plans and pricing

Pricing summary table

Plan	Price	Period	Features
Office membership (Day Offices)	AED 519	Monthly	Flexible access to Day Offices - 5, 10 or unlimited days per month
Coworking membership (Hot Desk)	AED 239	Monthly	Hot desk access - 5, 10 or unlimited days per month
Private offices (Dubai, generic)	AED 1,019	Monthly	Fully equipped private office, ready to use
Day Offices (Dubai, generic)	AED 409	Per day	On-demand professional day office
Virtual Office Plus (Dubai)	AED 1,245	Monthly	Virtual Office plus meeting rooms and 5 days office space per month
Meeting Room (UAE)	AED 65	Hourly	Meeting rooms available by the hour (standard rate)
Business Address (Dubai)	AED 375	Monthly	Virtual business address
Dedicated Desk (Dubai, generic)	AED 969	Monthly	Reserved permanent workspace (shared setting)
Coworking - lowest private office tier (UAE)	AED 665	Monthly	Private office (serviced) starting price
Day Coworking (UAE general)	AED 129	Per day	Hot desk by the hour or day

Pricing notes

Prices shown are taken from Regus's UAE pages and reflect starting rates as listed. Actual prices vary by centre, availability and contract terms.

Always check the specific centre page or your contract for the exact price and any promotions.

Your consumer rights in United Arab Emirates

General UAE protections

UAE consumer protection laws cover unfair commercial practices and may provide remedies for misleading advertising, hidden fees and poor service.

Procedures and remedies vary by emirate; local consumer protection authorities handle complaints and enforcement.

Business vs consumer contracts

Many Regus products are business contracts; EU/e‑commerce style 14‑day "right to change your mind" does not automatically apply to commercial agreements.

If you are acting as a consumer (non‑business individual) certain consumer protections may apply - confirm with local authorities or legal counsel.

Customer experiences

Positive feedback

Many customers report professional staff, clean facilities and convenient locations in Dubai (examples include The Greens and JLT centres).

Positive reviews often cite helpful centre teams and well‑maintained spaces.

Negative feedback and common issues

There are recurrent complaints about unexpected charges, auto‑renewals without clear notice, hidden fees and difficulty cancelling.

Multiple customers have reported delays or problems obtaining deposit refunds after contract end.

Documentation checklist

Essential documents to prepare

Contract or membership agreement (copy).
Booking reference or contract number.
Proof of payment / invoice showing deposits or advance payments.
Centre location and your registered client name.

Cancellation evidence to keep

Sent cancellation notice (email, portal message or recorded post receipt).
Confirmation of cancellation from Regus (email or written note).
Records of follow‑up calls (dates, times, names) and any dispute case numbers.

Common mistakes

Missing notice periods

Customers often assume they can cancel immediately; failing to meet the contract notice or service cancellation windows can incur full or partial charges.

Always verify the specific notice period for your product (meeting room, day office, videoconference or recurring lease).

Not getting written confirmation

Relying on verbal cancellations increases dispute risk. Get written confirmation and keep it with your records.

Also check bank/credit card statements after cancellation to ensure no unexpected auto‑renewal charges appear.

Comparative recap

Quick comparison of cancellation rules

Service	Cancellation fee schedule	Refund likelihood
Meeting rooms	0 - 2 working days: 100% \| 3 - 5 days: 50% \| 6+ days: 0%	High if 6+ days notice; partial if 3 - 5 days; unlikely within 0 - 2 days
Videoconferencing	<24 hrs: 100% \| 24 - 48 hrs: 50% \| 49+ hrs: 0%	Refund likely with 49+ hours' notice; otherwise partial or none
Day office	<2 working days: 100% \| 3 - 5 days: 50% \| 6+ days: 0%	Refund likely with 6+ days' notice; otherwise partial or none
Recurring services / leases	Cancel by the agreement’s notification due date for next renewal	Depends on contract terms; refunds for future periods vary

Key takeaway

Timely written notice and following the service‑specific windows are the main factors that determine refund outcomes.

Keep documentation and confirm cancellations in writing to avoid disputes.

After cancelling

Follow-up steps

Check your bank/credit card for any final charges or refunds within the expected timeframe.
If a refund is delayed, contact Regus with your cancellation confirmation and payment records.

Where to get official help

Contact Regus customer support or your local centre for account-specific questions: Regus official site.

If you believe your consumer rights in the UAE have been breached, contact your local consumer protection authority or seek legal advice for next steps.

Address

Regus corporate address

Regus (IWG plc) corporate address as listed: 25 North Row, London W1K 6DJ, United Kingdom.

Use the address on your contract or the centre contact details for local UAE correspondence.

How to send notices

Send email to the address on your agreement and request written confirmation.
If required, send written cancellation by recorded/postal mail to the address on your contract.

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Written by Sara Al Tamimi

Postclic editor · 5 years experience

Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.

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