Cancellation Regus: Easy Method

What is Regus

Regus is an international provider of flexible workspace: private offices, dedicated desks, hot desks, virtual offices and meeting rooms, offered at many locations across Canada and worldwide. Services are available on a pay-as-you-go basis through apps and web bookings, and also under longer-term commercial agreements for businesses that take private offices or desk memberships.

How to cancel Regus

• Review your agreement and booking confirmation: confirm whether you booked a one-off session (app/web) or signed a membership/office contract with notice requirements.
• If you booked via the Regus app (pay-as-you-go), treat bookings as one-off reservations - no long-term cancellation is usually required; cancel or avoid future bookings in the app and check the booking terms for any cutoff windows.
• For meeting rooms, day offices or videoconference bookings made on the website, cancel before the applicable cutoff to avoid full or partial charges (see refund table below and Regus Terms & Conditions for precise windows).
• For contracted memberships (private office, dedicated desk, virtual office), provide written notice in line with your contract. Send the notice by registered mail (to obtain proof of delivery) and by email to your account manager; include contract/account number, effective cancellation date, and a clear request for final invoice and deposit return.
• Request written confirmation of cancellation, an itemized final invoice and the expected date for any security deposit/retainer refund. If you have a retainer, explicitly ask that it be released and state whether you want the refund applied to your card or returned by bank transfer.
• If you encounter billing after cancellation, keep records and escalate: provide the cancellation confirmation to Regus, contact your bank for charge disputes if necessary, and consider a consumer protection agency or small-claims action as a last resort.

What happens when you cancel

When cancellation is processed, access to office space, building entry and services is typically revoked on the effective termination date and recurring billing should stop. Contracts with automatic renewal will not renew if you follow the contractual notice requirements; if notice is late, you may be charged for the next billing period per your agreement. Regus will normally issue a final invoice showing outstanding charges, cancellations fees (if any) and any retainer applied.

Account data and billing records remain on Regus systems as required for accounting and legal purposes; ask your account manager how long personal data or business records will be retained if that is important to you. Keep copies of all confirmations, correspondence and delivery receipts until any dispute is fully resolved and refunds (if due) are received.

Will I get a refund?

Refunds depend on the type of booking and your contract terms. For meeting rooms, day offices and videoconferencing bookings, Regus applies a sliding scale of cancellation charges (for example: short-notice cancellations can be invoiced at 100%, mid-notice at 50%, and long-notice at 0%). For membership and private office contracts, there is generally no automatic consumer "cooling-off" right; refunds are rare unless your contract or a specific Regus policy provides them. Regus has stated in customer replies that retainer/security deposit refunds are processed within 30 days after an agreement ends or after a refund request (whichever is later), but many reviews report delays or disputes over returned retainers.

Regus plans and pricing

Your consumer rights in Canada

In Canada, general consumer cooling-off rights (for example a 14-day online cancellation period) typically do not apply to business-to-business contracts. If you signed a commercial membership or office lease, provincial consumer protections may be limited and the contract terms govern cancellation and refunds. Some provinces have narrow exceptions or specific rules for certain types of agreements; procedures and remedies vary by province, so check local consumer protection resources or seek legal advice if you believe a term is unfair or if Regus is not honoring the contract.

Customer experiences

Public reviews are mixed. Many customers compliment friendly, professional staff and clean, well-located spaces with convenient services. Conversely, a significant number of complaints describe billing problems: unexpected charges, difficulty obtaining refunds or retainers, cancellation terms buried in fine print, and delays or disputes when attempting to terminate contracts. These patterns suggest it is important to document every step of cancellation and to obtain written confirmation.

Documentation checklist

• Signed contract / membership agreement (copy)
• Account or membership number, invoice history and payment receipts
• Booking confirmations for meetings/day offices (with dates and times)
• Written cancellation notice (dated) and copies sent by email and registered mail
• Registered mail delivery receipt or tracking number
• Any correspondence with Regus (email, chat transcripts), photographs of premises condition if returning keys
• Bank or card statements showing disputed charges

Common mistakes

Common errors include assuming a cancellation in the app ends a separate contracted service, missing the contractual notice window and thereby becoming liable for additional periods, and failing to keep proof of delivery or confirmation emails. Another frequent issue is relying solely on verbal promises from staff; without written confirmation, billing disputes become harder to resolve. Example: a member who stopped using a private office but did not send the formal written notice required by the lease was invoiced for another month because the notice period was not met.

Comparative recap

After cancelling

After you cancel, keep hard and digital copies of all confirmation messages, your registered mail receipt and the final invoice. If Regus does not acknowledge the cancellation or continues billing, present your cancellation confirmation and request an itemized invoice; if unresolved, contact your card issuer to dispute charges and consider filing a complaint with provincial consumer protection or pursuing small-claims court. Useful references include the Regus app listings and the Regus Terms & Conditions page for booking rules; for public feedback and company responses you may review independent review sites. If you intend to send written notice by registered mail, the recommended address for Canadian Regus/Executive Centre correspondence is below.

Helpful links: App Store listing - Regus on the App Store; Google Play listing - Regus on Google Play; Regus Terms & Conditions summary - Regus Terms & Conditions; reviews and customer reports - Regus on TrustPilot; general Canadian consumer info - Ontario consumer protection (check your province for local rules).

Address

Executive Centre, 4 Robert Speck Parkway, 15th Floor, Mississauga, ON L4Z 1S1, Canada