Postclic is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Safersurf, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Postclic premium unlimited: promotional offer at AED 3.83 for 48h, then AED 208.25 per month without commitment
Send an e-Postclic to Safersurf
Tracked, timestamped, and certified digital mail
What type of action would you like to take?
Choose the type of mail to generate. The template will be adapted automatically.
The form then adjusts based on your choice
Cancellation service #1 in UAE
Digital mail
certified, timestamped, tracked, and
recorded on the blockchain
delivered instantly worldwide
Postclic unlimited plan
Promotional offer at AED 3.83 for 48 hours
then no commitment, AED 208.25 per month
to keep966649193710
Recipient
Safersurf
REF/2025GRHS4
cancellation Safersurf: Easy Method
What is Safersurf
Overview
Safersurf is a subscription-based service that offers privacy and security tools for internet use, including VPN and content-filtering features. It is sold as both an in-app product and a web subscription.
Main purpose
Safersurf aims to protect online activity and unlock additional app features through paid plans. It is managed by the provider and through mobile app stores for in-app purchases.
How to cancel Safersurf
Cancel via website (preferred)
- Go to the Safersurf account cancellation page: https://safersurf.com/delete-account/.
- Enter your full name and the email address used for registration, or provide the transaction/booking number if available.
- Submit the cancellation form; Safersurf processes cancellations and stops future charges (access typically remains until the end of the current billing period).
Cancel App Store / Google Play subscriptions
- If you purchased via the Apple App Store or Google Play, cancel the subscription in your App Store / Google Play subscription settings.
- App-store subscriptions cannot be canceled from the Safersurf website; you must use the store interface that handled the purchase.
- Refer to your device’s subscription management help pages if you need step-by-step guidance from Apple or Google.
What happens when you cancel
Access after cancellation
After a web cancellation is processed, your contract is terminated for future payments but you generally retain access until the current billing period ends.
Billing, processing and data
- Processing is expected within approximately 24 hours after form submission.
- No further recurring charges should be applied after cancellation takes effect.
- Account and usage data handling follows Safersurf’s privacy policy and terms; check those documents if you need data deletion specifics.
Will I get a refund?
Refunds for web purchases
Safersurf’s Terms of Service indicate refunds are not explicitly offered for web purchases. There is no clear web refund policy stated in the provider terms.
Refunds for App Store purchases
- Refunds for purchases made through the Apple App Store are handled by Apple according to Apple’s refund policies.
- For Google Play purchases, you must follow Google Play’s refund procedures through your Google account (Safersurf’s terms direct app-store refunds to the respective stores).
Safersurf plans and pricing
Plans table
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Pro Surfer Monthly | AED 16.99 | Monthly | Unlocks Pro features of Safe Surfer app |
| Pro Surfer Annual | AED 187.99 | Annual | Unlocks Pro features for one year |
| SafeSurf VPN Basic | AED 37.99 | In-app purchase | Basic tier of SafeSurf VPN |
| SafeSurf VPN Pro | AED 62.99 | In-app purchase | Pro tier of SafeSurf VPN |
| SafeSurf VPN Premium | AED 192.99 | In-app purchase | Premium tier of SafeSurf VPN |
Notes on pricing
Prices above are taken from UAE App Store listings and reflect in-app pricing and subscription offers available in the United Arab Emirates.
In-app purchase prices and available tiers may change; check the app store listing or Safersurf site for the most current information.
Your consumer rights in United Arab Emirates
Cooling-off and refunds
Under UAE consumer protection principles, digital goods/services may allow a cooling-off period (commonly 14 days) for refunds unless a clear exclusion was communicated at point of sale.
Safersurf’s publicly stated terms do not provide a web refund option and direct refund handling to app stores, which may affect your available remedies.
Escalation and enforcement
- If you believe your consumer rights have been breached, you can escalate an unresolved dispute to the UAE consumer protection authorities or the Ministry of Economy’s Consumer Protection department.
- Keep evidence of purchases, communications and the provider’s terms when filing a complaint.
Customer experiences
Summary of public feedback
Public reviews for Safersurf are mixed but include several negative reports about billing and refunds. Some users report difficulty obtaining refunds or canceling trials.
Common reported issues
- Complaints include unexpected auto-renewals, price changes and challenges cancelling in some cases.
- Some negative ratings come from a small number of reviewers; sample size matters when interpreting review scores.
Documentation checklist
What to prepare before you cancel
- Your full name and the email address used to register the Safersurf account.
- Transaction, booking or subscription reference numbers, and screenshots of payment receipts.
- Dates of purchase, trial start and any renewal dates, plus the payment method used.
For escalation
- Save copies of the cancellation confirmation, any responses from Safersurf, and your app-store invoices if applicable.
- Note the date and time you submitted the cancellation form and any reference IDs provided.
Common mistakes
Using the wrong cancellation route
A frequent error is submitting a web cancellation for a subscription bought through the App Store or Google Play. App-store subscriptions must be canceled in the store interface.
Missing documentation or proof
Another common mistake is not saving payment receipts, subscription IDs or confirmation messages. Without these, resolving disputes or requesting refunds is harder.
Comparative recap
Quick comparison table
| Topic | Safersurf | Typical expectation |
|---|---|---|
| Cancellation method | Website form for web purchases; App Store/Google Play via store settings for app purchases | Clear in-account cancellation or store-based cancellation depending on purchase channel |
| Refund policy | No explicit web refunds; App Store refunds handled by Apple | Some providers offer a clear web refund/cooling-off policy |
| Processing time | Approximately 24 hours for web cancellations | Processing within a few days is common; stores may have independent timelines |
After cancelling
Confirmation and follow-up
After submitting the cancellation form, look for a confirmation message or email. Keep that confirmation for your records and for any dispute escalation.
Useful links
- Safersurf cancellation form: https://safersurf.com/delete-account/
- Safersurf Terms (refunds/terms reference): https://safesurf.digitallodgesoftware.com/terms.html
Address
Company address
PentumLab GmbH
Nordplatz 2, 04105 Leipzig, Germany
Support and contact
For policy or account-specific questions use the cancellation form above or check the Safersurf website for official contact channels.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Rashid Al Otaibi
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.