Cancel SMARTY online
Cancellation service #1 in United Kingdom
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Smarty service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Smarty: Easy Method
What is Smarty
Smarty is a subscription-based mobile service provider that offers flexible plans and a self-service account model. It focuses on simplicity, address and API services, and subscription management through web or app interfaces.
The guidance below is tailored for users in the United Arab Emirates and explains cancellation, refund windows, and next steps after you cancel.
Core service summary
Smarty provides account-based subscriptions with online management for membership and add-ons. The service includes a voluntary 14-day money-back guarantee and a usage-based refund window up to 30 days in some cases.
Where to find official help
Official support and account controls are available through Smarty’s website and account profile pages. For direct contact, use the support email below or the site’s help channels.
How to cancel Smarty
Cancel via Web/App (SmartyPlus)
- Log into your account on the Smarty website or app.
- Go to Profile → Membership tab → click “Cancel Smarty+ Subscription”.
- You will receive an email confirmation and no further charges will occur after confirmation.
Other cancellation methods and the 14-day option
- Under the SMARTY 14-day money-back guarantee you can terminate within 14 days of placing your order; cancellation is irreversible.
- If you prefer, you can request cancellation by emailing support@smarty.com with your account details (name, phone number, order number) or use the site’s live chat where available.
What happens when you cancel
Service access and end date
After cancellation you will receive an email confirmation stating the effective date. Service access typically continues until the end of any paid period unless otherwise stated.
Billing, renewals and data
Auto-renewal will stop once cancellation is confirmed. No further recurring charges should occur after confirmation.
Keep a copy of the cancellation confirmation as proof; it may be required for refund requests or disputes.
Will I get a refund?
14-day money-back guarantee
If you terminate within 14 days of the order (this applies even after SIM activation), Smarty’s 14-day money-back guarantee applies.
- Refunds under this guarantee are returned to the original payment method.
- Refunds are typically processed within 5 - 7 working days after approval.
Refunds after activation and exceptions
Within 30 days of activation, Smarty may issue full refunds, partial refunds, or account credits depending on usage and the service type (for example, lookups or consumed data).
- Refunds generally require that you cancel the subscription first.
- Specific refund amounts can depend on usage and any non-refundable items; always request written confirmation.
Smarty plans and pricing
Official pricing availability
Smarty’s official pricing is listed on its website in USD. There is no explicit AED pricing shown for UAE customers on the official site.
Contact for exact pricing
For the most accurate, up-to-date pricing and any local charges, contact Smarty directly through their website or support email.
| Plan | Price | Notes |
|---|---|---|
| Contact for pricing | Contact for pricing | Official pricing is shown in USD on the site; no official AED listing. |
Your consumer rights in United Arab Emirates
Cooling-off period and statutory rights
Sources reviewed do not show an explicit UAE statutory cooling-off period referenced by Smarty. Smarty provides a voluntary 14-day money-back guarantee, which is separate from any UAE statutory rights.
How to confirm your rights locally
If you need clarity on UAE consumer protections, check official UAE government consumer protection resources or contact your payment provider for chargeback options.
Keep all transaction receipts and cancellation confirmations to support any dispute or official complaint.
Customer experiences
Positive feedback
Users praise Smarty for ease of use, reliable address autocomplete, robust APIs, and smooth integrations that help prevent downtime.
Positive reviews highlight user-friendly interfaces and dependable performance for address services and subscription management.
Negative feedback
Some users report edge-case address validity issues, occasional incorrect data formatting, limited international coverage, and concerns about pricing for low/medium usage.
Reviewers also note occasional confusion around specific address formats and refund expectations in certain cases.
Documentation checklist
Required account details
- Account holder name as shown on the account
- Phone number or account number associated with the subscription
- Order number or SIM ICCID if available
Proof and confirmation to keep
- Copy of the cancellation confirmation email or chat transcript
- Proof of purchase (receipt or card statement) for refund processing
- Any reference numbers provided by support
Common mistakes
Missing cancellation confirmation
Not saving or recording the cancellation confirmation is a frequent mistake. Always keep a copy of the confirmation email or chat reference.
Timing and renewal confusion
Customers sometimes cancel after an auto-renewal has processed and expect a refund; confirm timing for refunds and whether the payment period is refundable under the 14-day or 30-day policies.
Also ensure you understand whether cancellation is immediate or effective at the end of the billing period.
Comparative recap
At-a-glance comparison
| Feature | Smarty | Typical provider |
|---|---|---|
| Cancellation method | Web/App cancellation via Profile → Membership; email support available | May offer online, phone, or in-store cancellation options |
| Money-back guarantee | Voluntary 14-day money-back guarantee (verified) | Varies; some provide statutory cooling-off where applicable |
| Refund processing | Refunds to original payment method; 5 - 7 working days for 14-day guarantee | Processing times vary by provider and payment method |
| Pricing transparency for UAE | Official pricing listed in USD; no official AED listing | Many providers list local-currency pricing for UAE customers |
After cancelling
Next steps to confirm closure
Save the cancellation confirmation and check that auto-renewal is disabled in your account. Monitor your payment method for any unexpected charges.
Where to get help
For follow-up, visit the Smarty official site or email support at support@smarty.com.
Address
Registered mailing address
1476 Sandhill Road
Orem, UT 84058
Notes about postal cancellations
If you choose to send cancellation requests by post, include all account details and a clear statement requesting cancellation and a refund (if applicable).
Keep copies and use a tracked postal service where available to verify delivery.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.