cancellation Animaker: Easy Method

What is Animaker

Overview

Animaker is a cloud-based SaaS platform for creating animated videos and presentations with a drag-and-drop interface. It provides templates, characters, assets and simple editing tools aimed at marketers, educators, and content creators.

Primary uses

Users typically use Animaker to produce explainer videos, social media clips, product demos and animated presentations without advanced animation skills. Projects are stored in the cloud and edited through a web browser.

How to cancel Animaker

Accepted cancellation method

Per Animaker’s Terms of Service (Section 6.5), the only accepted cancellation method is by sending a notice to their support email.

Do not rely on the web app’s UI alone unless you receive written confirmation by email.

Step-by-step cancellation steps

• Prepare your account details: account email, order ID or invoice number, and plan name.
• Compose an email to help@animaker.com stating your intent to terminate the subscription and the effective date.
• Attach relevant evidence (invoice, screenshot of subscription page) and request written confirmation of cancellation and non-renewal.
• Keep the sent email and any reply as proof; follow up if you do not receive confirmation within 3 - 5 business days.
• If billed via a third-party reseller or app store, include that information and verify whether cancellation must be done through that reseller.

What happens when you cancel

Access and renewal

Cancellation notifies Animaker to stop future auto-renewals for your subscription. Access to paid features typically ends at the conclusion of your current billing period, unless otherwise specified by Animaker.

Data and account content

Projects and uploaded assets usually remain in your account but access levels may change after downgrade to a free tier. Export or back up important projects before cancellation to avoid disruption.

Will I get a refund?

General refund policy

Refunds are governed by Animaker’s Terms of Service and are not guaranteed. Many SaaS providers do not issue pro rata refunds for unused time; check Animaker’s Terms for specific clauses.

Exceptions and actions

• If you believe an unauthorized charge or billing error occurred, contact help@animaker.com and your payment provider promptly.
• Document double charges or incorrect amounts and request a formal review; keep copies of all correspondence.
• For unresolved disputes, you may pursue chargeback or local consumer protection routes (see UAE section below).

Animaker plans and pricing

Pricing table (AED, monthly)

Pricing notes

Prices above were converted from USD to AED at a fixed rate of 1 USD = 3.6725 AED (as of January 20, 2026). Animaker’s official list prices are in USD; confirm your final charge on your invoice.

Your consumer rights in United Arab Emirates

Key rights

In the UAE you have rights to clear pricing, fair contract terms and protection against misleading commercial practices. Digital services should honor stated terms and provide clear cancellation mechanisms.

Where to get help

If you cannot resolve a billing dispute with Animaker, you may contact the UAE Ministry of Economy for consumer protection guidance: https://www.economy.gov.ae/.

Also retain all records and bank statements if you plan to escalate or request a chargeback through your payment provider.

Customer experiences

Positive feedback

Many users praise Animaker for its easy drag-and-drop interface, template variety and fast learning curve for simple animated videos.

Common issues reported

Some customers report delays in support replies and confusion when cancelling because the Terms specify email-only cancellation. Billing disputes occasionally require follow-up.

Documentation checklist

What to gather before cancelling

• Account email and username used with Animaker.
• Invoice number, order ID or payment receipt showing the subscription charge.
• Credit card/billing statement entries (screenshot or PDF) showing the charge.
• Screenshots of your subscription page in the Animaker web app (plan details, renewal date).
• A clear written request message to help@animaker.com and copies of sent/received emails.

Why documentation matters

Complete documentation speeds up support verification and strengthens any refund or dispute claims with the provider or your bank.

Common mistakes

Relying on in-app buttons only

Many users assume clicking a cancel button in the account page is sufficient. Animaker’s Terms require emailed notice; skipping the email can leave your subscription active.

Missing proof or follow-up

Failing to keep receipts, invoice numbers or confirmation emails makes it harder to prove cancellation or request refunds. Always save outbound and inbound email threads.

Comparative recap

Overview comparison

How this helps

Use this table to match your needs to the likely plan tier and to estimate monthly cost in AED before contacting support or cancelling.

After cancelling

Immediate actions

• Save/export all projects and download any assets you need before access is reduced.
• Confirm cancellation by retaining Animaker’s email reply as proof of termination.

Follow-up resources

Visit Animaker’s official site for account and support options: https://www.animaker.com/.

If you need to escalate a consumer dispute in the UAE, consult the UAE Ministry of Economy: https://www.economy.gov.ae/.

Address

Corporate address

Animaker (corporate contact): 1160 Battery Street Suite 100, San Francisco, CA 94111, USA.

Support contact

Primary support email for cancellations and billing: help@animaker.com.