cancellation Apollo.Io: Easy Method

What is Apollo.Io

Apollo.Io is a subscription-based sales intelligence and engagement platform that helps businesses find prospects, enrich contact data, and run outreach campaigns. It combines a large contact database with CRM integrations and engagement tools.

The service is administered online with tiered plans for individuals, teams, and organizations and is provided by ZenLeads, Inc. (Apollo). For official policies see the provider's help and terms pages.

Core capabilities

Apollo.Io provides prospecting, data enrichment, sequence automation, calling and email tools, and integration with common CRMs. Many customers use it to scale outbound sales and lead generation.

How the product is delivered

Apollo.Io is delivered as a cloud SaaS product accessed through a web interface and integrations. Billing is subscription-based (monthly or annual).

How to cancel Apollo.Io

Self‑serve cancellation (recommended)

• Log in as an Admin to your Apollo.Io account.
• Go to Admin Settings → Plan overview → Cancel Plan.
• Confirm cancellation; the account will enter a pending-cancellation state and remain active until the end of the current billing cycle.
• See Apollo's official guide: Customize and Manage Your Apollo Plan.

Other cancellation routes and timing rules

• Annual plans: submit cancellation at least 30 days before renewal to avoid automatic renewal.
• Monthly plans: cancel before 11:59 PM Pacific Time the day before your next billing cycle to prevent renewal for the next month.
• If your account was created via the sales team or an enterprise contract, arrange cancellation through Apollo support or your account manager rather than the self‑serve flow.

What happens when you cancel

Access and service availability

After confirming cancellation, the subscription remains active until the end of the paid billing period. You keep access to features and data for that remainder of the cycle.

Billing and renewal

On cancellation the account will not renew at the next billing date. For annual plans, timely notice (30+ days) is required or the plan may renew automatically.

Data and account retention

Apollo.Io retains account data according to its internal policies. Export any critical data (contacts, exports, reports) before the end of your access period.

Will I get a refund?

Main refund policy

Apollo's standard terms state subscriptions are non-cancellable and non-refundable during the term. There are no refunds for partially unused services, unused credits, or remaining term value.

Exceptions and discretionary refunds

• Apollo may, at its sole discretion, issue refunds or discounts in exceptional cases, but this is not guaranteed or precedent-setting.
• For the provider's terms see: Apollo Terms.

Apollo.Io plans and pricing

Overview of available tiers

Below are Apollo.Io plan names, AED-equivalent prices (sourced from USD plans and converted at ~1 USD = 3.67 AED), and core features. Confirm final billing currency and taxes with Apollo before purchase.

Pricing table

Your consumer rights in United Arab Emirates

Cooling-off and refunds under UAE practice

Apollo.Io's published terms do not provide a statutory 14-day cooling-off or automatic refund period for unused services. Buyers should assume no automatic right to a refund under Apollo's own policy.

Platform purchases and local complaint routes

• Purchases via Apple App Store or Google Play follow those platforms' refund procedures; contact Apple/Google for those refunds.
• For UAE consumer guidance and complaint channels, consult the UAE government portal: u.ae.

Customer experiences

Common positive feedback

• Many UAE reviewers praise the size and depth of Apollo's database and its data-mining/prospecting capabilities.
• Users note affordability vs. some competitors and positive value for outreach and enrichment features.

Common negative feedback

• Frequent complaints include slow or inconsistent customer support and a cluttered or confusing UI and UX.
• Other recurring issues: perceived inaccurate or outdated contact data, credit expiration policies, and concerns about billing/credit systems.

Documentation checklist

Before you cancel

• Admin account login information and confirmation you have admin privileges.
• Billing details: last invoice, next billing date, and payment method.
• Contract or sales agreement if the account was set up via a sales team or enterprise contract.

Export and evidence to keep

• Export contact lists, reports, sequences, and CRM sync data you need to retain.
• Screenshots or copies of billing history, unused credits, and any correspondence with Apollo support.

Common mistakes

Timing and renewal errors

Missing the cancellation window is a frequent issue. Annual plans require 30+ days' notice before renewal; monthly plans require cancellation before 11:59 PM PT the day before the next billing cycle.

Assuming automatic refunds or credit rollovers

Many users incorrectly expect refunds or credit rollover after cancellation. Apollo's policy states unused credits expire and are not refunded. Export data and use credits before the cycle ends if you need them.

Comparative recap

At-a-glance comparison

After cancelling

Immediate next steps

• Export any required data (contacts, sequences, reports) before your access ends.
• Confirm the cancellation confirmation email or support ticket and note the final active date.

Support and reactivation

• If you need help, contact Apollo support or your account manager via the help center: Apollo Help Center.
• Reactivation options may be available; terms and pricing on reactivation can differ from your prior contract.

Address

Registered office

ZenLeads, Inc. (Apollo) - 535 Mission Street, Suite 1100, San Francisco, California 94105, United States.

Support and correspondence

For billing or contract queries use Apollo's official help center and terms pages: Manage Your Apollo Plan and Apollo Terms.