Cancellation Apollo: Easy Method

What is Apollo

Overview

Apollo is a family of products and services. It includes Apollo Graph (Apollo GraphQL SaaS for API management and performance) and separate consumer-facing services under the Apollo brand (for example, Apollo 24|7 in healthcare).

Why this guide

This guide explains how to cancel Apollo subscriptions and how cancellation/refund rules apply in the United Arab Emirates (UAE). It covers both the SaaS subscription route and the specific UAE healthcare/order rules where relevant.

How to cancel Apollo

For Apollo (GraphQL SaaS) subscriptions

• Log in to your Apollo account and go to Account Settings → Billing to locate a cancel or downgrade option.
• If you cannot cancel in-app, email [email protected] with your account details and cancellation request.
• Alternatively, send a written request to the legal / billing address: Apollo Graph, Inc., Attn: Legal Department (address in the Address section).
• Keep a copy of confirmation email or response for your records.

For Apollo 24|7 UAE (diagnostics, consultations, deliveries)

• Diagnostic tests: you may cancel orders up to 2 hours before the scheduled sample collection.
• Consultations: audio/video/chat can be cancelled/rescheduled free up to 15 minutes before start; physical consultations up to 30 minutes before start.
• Returns for delivered products: initiate within 48 hours of delivery, subject to verification and eligibility (items must be unused and in original packaging).

What happens when you cancel

Access and billing

For SaaS subscriptions, cancellation typically stops future renewals. Your paid access may continue until the end of the current billing period unless stated otherwise by Apollo.

If you cancel before renewal, you generally will not be charged for subsequent billing cycles. Always confirm the exact end date in your account or with support.

Data and account retention

Account data, project settings, and usage history may remain on the platform according to Apollo's data retention policies. Export any critical data before requesting full deletion.

For healthcare orders, cancelling a test or consultation prevents the scheduled service; any collected samples or delivered items follow the provider's handling and return rules.

Will I get a refund?

Apollo (GraphQL) refund policy - typical points

• Refunds for eligible cancellations are usually issued to the original payment method.
• Refund processing can take up to 30 working days; card payments are not refunded in cash.
• No refunds are processed after six months except in specific circumstances (some exceptions may be credited as account/health credits).

Apollo 24|7 UAE refunds and returns

• Eligible returns (e.g., undelivered or damaged products) must be initiated within 48 hours and meet return conditions.
• Once a returned product is received and verified, refunds are typically issued within 5 - 7 business days.
• There is no explicit automatic 14‑day cancellation right in Apollo’s terms for UAE; the platform-specific short windows (2 hours/tests, minutes for consultations) apply.

Apollo plans and pricing

Plans overview

Below are verified community-sourced prices for Apollo Ultra plans in USD. Exact AED pricing in UAE app stores may vary; contact Apollo sales for official UAE pricing.

Currency and billing notes

Prices shown are in USD and approximate. Billing currencies and taxes in the UAE depend on your purchase method and regional store settings.

Your consumer rights in United Arab Emirates

Cooling-off and consumer protection

UAE consumer law typically provides a 14‑day cooling-off period for some remote purchases under Federal Decree‑Law No. 15 of 2020 and supporting regulations.

However, Apollo’s published terms for specific services (e.g., tests and consultations) do not explicitly grant an automatic 14‑day cancellation right and instead use narrower time windows.

Escalation and enforcement

• If you believe your statutory rights are breached, you can escalate through UAE consumer protection authorities via the official UAE portal: u.ae - Consumer Protection.
• Consider contacting your card issuer for a chargeback if a refund is not provided and you have supporting evidence.

Customer experiences

Positive feedback

• Users appreciate unified tools that consolidate multiple functions in one platform.
• Some reviewers find the user interface comfortable to learn and accurate for certain data points.

Negative feedback

• Reported issues include clunky UI, slow loading, trouble setting up automation, and inconsistent customer support response.
• For pharmacy and delivery services under the Apollo brand, reviewers have cited delivery failures, wrong items, and refund delays.

Documentation checklist

Required documents

• Order number or subscription ID.
• Account email, full name, and payment method used.
• Screenshots of order page, cancellation option, or error messages.

Helpful supporting items

• Delivery photos or proof of damaged goods (for returns).
• Communication logs with support (emails, chat transcripts).
• Bank/credit card statements showing the charge.

Common mistakes

Timing mistakes

Waiting too long to cancel is a frequent error; many Apollo services enforce short cancellation windows (for example, 2 hours for tests or minutes for consultations).

Always check the scheduled time and cancel well before the provider’s stated cutoff to preserve refund eligibility.

Documentation mistakes

Not keeping copies of confirmations, screenshots, or delivery photos reduces your ability to prove a claim.

Save all correspondence, timestamps, and order references before opening disputes or contacting authorities.

Comparative recap

Side-by-side comparison

Key takeaways

• Check the exact cancellation window for the product or service you purchased.
• Keep full documentation to support refund or dispute requests.

After cancelling

What to check

Confirm you received written confirmation of cancellation and note any reference number or expected refund timeline.

Monitor your bank or card statement during the refund window (up to 30 working days for SaaS refunds; 5 - 7 business days for verified returns).

Useful links

• Apollo GraphQL (official)
• Apollo (corporate site)
• UAE - Consumer Protection (official)

Address

Mailing address

Apollo Graph, Inc. Attn: Legal Department

1600 Bryant Street #411447, SMB#20356, San Francisco, CA 94141, USA

Support email

Primary support contact for Apollo GraphQL: [email protected]

For service-specific queries (e.g., Apollo 24|7 UAE), use the contact options listed in your order confirmation or the relevant Apollo service portal.