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I hereby notify you of my decision to terminate the contract relating to the Avast service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Avast: Easy Method
What is Avast
Overview
Avast is a consumer cybersecurity suite that provides antivirus protection, VPN, and performance tools for PCs and mobile devices.
It is sold as subscription plans through Avast's website, app stores, and selected local retailers in the UAE.
Core functions
Main features include real‑time malware protection, privacy tools (VPN), and device performance utilities.
Subscriptions can be managed online, through platform stores, or via mobile carriers depending on how the purchase was made.
How to cancel Avast
Via Avast Account (web)
- Sign in to your Avast Account at the Avast sign‑in page: Avast Account sign in.
- Go to "Manage subscriptions", click "Unsubscribe" and follow the on‑screen instructions.
- You will receive a confirmation email after canceling; the subscription remains active until the current billing period ends.
Via app stores and mobile carriers
- Google Play (Android): Open Google Play → Profile → Payments & subscriptions → Subscriptions → select Avast subscription → Cancel subscription.
- App Store (iOS): Open App Store → tap your profile → Subscriptions → select Avast subscription → Cancel Subscription (or Cancel Free Trial) → Confirm.
- Mobile carrier (UAE): For DU call 2837 or send SMS "STOP CLP" (daily) / "STOP WCLP" (weekly). For Etisalat call 1111 or send SMS "STOP".
- For further billing and cancellation details see Avast support: Avast billing & refunds (UAE).
What happens when you cancel
Access and features
After cancellation the subscription usually remains active until the end of the paid period, so you keep protection until expiry.
No new automatic renewals occur once cancellation is processed through the correct channel.
Billing and account status
Cancelling stops future charges but does not automatically produce a refund unless you qualify under Avast's refund policy.
Make sure to keep confirmation emails and your order ID for any follow‑up or refund requests.
Will I get a refund?
30‑day money‑back guarantee
- Avast offers a 30‑day money‑back guarantee for consumer products purchased via Avast's official website, in‑app offers on Windows/Mac, or Google Play.
- To request a refund, contact Avast within 30 days of the purchase. See Avast support for the exact process: Avast refunds & billing (UAE).
Exceptions and processing time
- Purchases made through the Apple App Store or third‑party resellers (including retail stores) are excluded from Avast's direct refund policy; refunds must be requested via that platform or reseller.
- Refunds to a credit/debit card or PayPal can take up to 7 business days; other payment methods may take up to 14 business days.
Avast plans and pricing
Current UAE prices (official sources)
Below are representative prices and plans available in the UAE through Avast's store, App Store in‑app pricing, and local retailers.
Pricing table
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Avast Security & Privacy (iOS/in‑app) | AED 17.99 | Monthly | Mobile security subscription via App Store |
| Avast Security & Privacy - Premium (iOS/in‑app, 1 Year) | AED 106.99 | Annual | Premium tier via App Store |
| Avast Security & Privacy - Ultimate (iOS/in‑app, 1 Year) | AED 129.99 | Annual | Ultimate tier via App Store |
| Avast Premium Security - First‑year discount | AED 99.00 | Annual | Premium Security with ~41% savings |
| Avast Premium Security - Higher tier discount | AED 129.00 | Annual | Premium Security with ~44% savings |
| Avast Ultimate - First‑year discount | AED 169.00 | Annual | Ultimate bundle (~42% - 44% savings) |
| Avast Ultimate - Higher tier discount | AED 219.00 | Annual | Ultimate bundle (~41% savings) covering multiple devices |
| Avast Cleanup Premium - Daily rate | AED 3.25 | Daily | Performance cleanup service after 24‑hour free trial |
| Avast Premium Security (Carrefour digital license, 10 devices, 1 yr) | AED 88.40 | Annual | Digital license via Carrefour UAE, VAT included |
| Avast Mobile Security Premium (Carrefour, 1 Android, 1 yr) | AED 46.47 | Annual | Android device protection via Carrefour UAE, VAT included |
| Avast Premium Security (Carrefour, 1 PC, 2 yrs) | AED 100.00 | 2 Years | 2‑year license via Carrefour UAE |
Your consumer rights in United Arab Emirates
Cancellation and refunds under local policy
- UAE consumers purchasing via Avast's own channels or Google Play are eligible for Avast's 30‑day money‑back guarantee when conditions are met.
- Keep purchase receipts, order IDs, and timestamps to support any refund claim within the 30‑day window.
Third‑party purchases and escalation
- Purchases through the Apple App Store or third‑party resellers require refund requests through those platforms' procedures and their consumer rights rules.
- If refunds are delayed or disputed, consumers may escalate via their bank (chargeback) or raise a complaint with the relevant UAE consumer protection authority.
Customer experiences
Positive feedback
Many users praise Avast for strong malware protection, a user‑friendly interface, and regular updates that improve detection and performance.
Business reviewers in the UAE note ease of use, light system impact, and good value when bundled or on promotion.
Negative feedback
Some customers report issues with unexpected charges, difficulty obtaining refunds, and slower support responses in individual cases.
Common complaints focus on unwanted auto‑renewals, pop‑ups, and friction when purchases were made via third‑party channels.
Documentation checklist
What to prepare before contacting support
- Order ID, transaction date and time, payment method and last four digits of the card or PayPal email.
- Avast account email (if used), device details and the subscription name or SKU.
- Screenshots of the purchase confirmation, bank/credit card statement line, and in‑app receipts.
- Carrier SMS or billing confirmation if purchase was billed via DU or Etisalat.
Why documentation matters
Having accurate documentation speeds verification and increases the chance of a timely refund when eligible.
It also helps if you need to escalate to your bank or platform support for chargebacks or appeals.
Common mistakes
Wrong cancellation channel
Do not cancel in the app if the purchase was handled by Apple/Google or a carrier; doing so may not stop billing from the actual vendor.
Always verify where the charge appears on your statement before following cancel steps.
Missing evidence or late requests
Waiting past the 30‑day refund window or failing to keep order IDs and receipts often prevents refunds.
Also avoid assuming cancellation equals refund - you must request a refund separately if eligible.
Comparative recap
Quick method comparison
| Method | How to cancel | Refund eligible | Notes |
|---|---|---|---|
| Avast Account (Web) | Sign in → Manage subscriptions → Unsubscribe | Yes (if within 30 days and purchase via Avast) | Preferred for web purchases; confirmation email sent. |
| Google Play (Android) | Google Play → Profile → Subscriptions → Cancel | Yes (Google Play purchases covered by Avast policy) | Follow Google Play refund flow if needed. |
| App Store (iOS) | App Store → Profile → Subscriptions → Cancel | No (refunds via Apple only) | Request refunds through Apple; Avast cannot directly refund App Store purchases. |
| Mobile carrier billing | Contact DU/Etisalat or send STOP SMS as instructed | No (refunds handled per carrier policies) | Subscription remains until current term ends; check carrier T&Cs. |
After cancelling
What to check immediately
- Save the cancellation confirmation email or screenshot of the cancellation screen.
- Verify your next bank/PayPal statement to ensure no further charges.
- Keep your product key or account details until the subscription period lapses.
Helpful official links
- Avast billing & refunds (UAE): support.avast.com - billing FAQ
- How to cancel Avast via support article: support.avast.com - cancel subscriptions
- Google Play subscriptions support: Google Play subscriptions
- Apple subscriptions support: Apple - manage subscriptions
- Avast direct carrier billing FAQ: Avast carrier billing (UAE)
Address
Corporate address
NortonLifeLock UK Limited, 100 New Bridge Street, London, England EC4V 6JA.
Support and contact
For official support and specific account actions use Avast's help pages and the in‑app support panel.
Refer to the links above to open support articles and contact forms for billing and refunds.