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Cancel AVAYA
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Cancellation service #1 in UAE
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I hereby notify you of my decision to terminate the contract relating to the Avaya service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Avaya: Easy Method
What is Avaya
Overview
Avaya is a global provider of business communications, offering cloud and on‑premises unified communications, contact centre solutions and collaboration tools.
Its services for UAE businesses include subscription-based cloud offerings and support contracts for hardware and software platforms.
Common uses in UAE
Organizations in the UAE use Avaya for VoIP, UCaaS, contact centre routing and enterprise telephony integrations.
Support contracts, subscriptions and device purchases are common engagements that may require formal cancellation or termination.
How to cancel Avaya
Required notice and timing
- Provide 30 days’ written notice to terminate Support Coverage or Subscription contracts.
- Be aware of your contract effective date - termination fees depend on whether the contract was effective before or on/after July 21, 2025.
Submission methods (EMEA including UAE)
- Preferred: Submit termination via the Avaya One Care Portal (support portal).
- Alternate: Send a written termination by email to mycontract@avaya.com or by postal letter to Avaya’s UAE address.
- Expect the request to be actioned within 30 days of receipt.
What happens when you cancel
Service access and continuity
Access to subscription services typically continues until the effective termination date or the end of the paid period, depending on contract terms.
Plan features and cloud access may be revoked after the notice period or upon payment of applicable termination fees.
Renewals and data handling
Automatic renewals depend on your contract; check your agreement for auto‑renewal clauses and required opt‑out timing.
Ask Avaya about data retention and export before cancellation to ensure you receive any business records or configuration backups you need.
Will I get a refund?
General refund position
Avaya’s public documents do not show a consumer‑facing refund policy for UAE; termination is generally subject to fees rather than automatic refunds.
There is no clear public 14‑day cooling‑off or refund guarantee published by Avaya for UAE contracts.
Termination fees and exceptions
- If your contract was effective before July 21, 2025, cancellation may incur a fee equal to 50% of the remaining contract balance.
- If your contract was effective on or after July 21, 2025, cancellation may incur a fee equal to 100% of the remaining contract balance.
- Check your written contract for any additional negotiated terms, early‑termination exceptions or pro‑rata arrangements.
Avaya plans and pricing
Overview of listed UAE prices
Below are one‑time purchase prices and package information verified for UAE offers where available.
Monthly cloud subscription pricing often requires contacting Avaya sales for localized AED quotes.
| Plan / Item | Price (AED) | Period | Features |
|---|---|---|---|
| Avaya IP Office WOW Offer (4-user bundle) | AED 2,999 | One-time purchase | IP Office 500 v2 (4 users), 4x Avaya 1608 IP Devices, 4 incoming lines, expandable to 384 users; includes 1-year Avaya Spaces license, 2 headsets, Allied Telesis AP, Venus HR (1 year) |
| Avaya Office in a Box 4 User Solution | AED 3,778.95 | One-time purchase | Pre-configured system package for 4 users |
| Avaya Office in a Box 8 User Solution | AED 4,614.75 | One-time purchase | Pre-configured system package for 8 users |
| Avaya J139 IP Phone (unit) | AED 420.00 | One-time purchase | IP desk phone with colour display, speakerphone |
| Avaya Vantage K165 VoIP phone (unit) | AED 1,522.50 | One-time purchase | Advanced VoIP phone device |
| Avaya B199 Smart Microphone (accessory) | AED 735.00 | One-time purchase | Smart microphone peripheral for enhanced audio input |
Your consumer rights in United Arab Emirates
Contract and consumer protection
UAE consumer protection law covers unfair commercial practices and defective goods or services, but contract‑specific termination and fee clauses are generally enforceable.
Review your written contract and any service terms to understand obligations and remedies available under UAE law.
Where to get official guidance
For general consumer enquiries and formal complaints, consult the UAE government consumer protection pages.
Official information: UAE Consumer Protection (u.ae).
Customer experiences
Positive feedback
UAE users report Avaya Cloud Office and UCaaS products as easy to integrate and use, with good value in many implementations.
Ratings from UAE customers often highlight reliability and useful collaboration features for business workflows.
Negative feedback
Some customers report call drops, audio quality issues (notably over VPN), and occasional slow or cumbersome integrations.
Users also cite frustrations with support responsiveness and billing or licensing complexity in some cases.
Documentation checklist
Essential items to include
- Contract number, account number and customer legal/legal entity name.
- Contract effective date and the renewal term details.
- Clear written statement of intent to terminate and requested termination date.
- Contact details for account owner and billing contact (email and phone).
Supporting documents and delivery
- Signed authorisation (if a third party submits on your behalf).
- Proof of prior payments, invoices and notices relevant to the contract.
- Send via Avaya One Care Portal or email to mycontract@avaya.com and retain delivery/read receipts.
Common mistakes
Missing or late notice
Firms often forget the 30‑day written notice requirement and assume verbal or short notice is sufficient.
Late notice can result in the termination being processed later and increase fees or extend billing periods.
Expecting automatic refunds or ignoring effective dates
Do not assume you will receive a refund for unused service - Avaya’s public materials indicate termination is fee‑based rather than refund‑oriented.
Failing to check the contract effective date can be costly: contracts effective on/after July 21, 2025 may incur 100% of the remaining balance.
Comparative recap
Quick policy comparison
The table below summarises the key cancellation and refund points so you can quickly compare obligations and recommended actions.
| Topic | Avaya policy (UAE / EMEA) | What you should do |
|---|---|---|
| Notice period | 30 days’ written notice required | Submit written notice at least 30 days before desired termination date |
| Termination fee | 50% of remaining balance if contract effective before July 21, 2025; 100% if on/after that date | Check contract effective date and calculate potential fee before notifying |
| Submission method | Avaya One Care Portal preferred; email to mycontract@avaya.com or postal letter accepted | Use the One Care Portal when possible and keep email/portal receipts |
| Refunds / cooling-off | No public 14‑day cooling‑off or guaranteed refund policy published | Assume fees may apply; request written confirmation of any refund or credit terms |
| Processing time | Requests are actioned within 30 days | Submit early and follow up if you need faster processing |
After cancelling
Next steps
Confirm receipt and effective date of termination in writing and keep all correspondence and reference numbers.
Export or request copies of call records, configurations and account data before access is removed.
Helpful official links
- Avaya home: https://www.avaya.com/en/
- Avaya support / portals: https://support.avaya.com/
- UAE consumer protection: https://u.ae/en/.../consumer-protection
- Termination email: mycontract@avaya.com
Address
Avaya UAE office
Emirates Tower, Level 24 Sheikh Zayed Road PO Box 72055 Dubai United Arab Emirates
Contact reminder
When sending postal notices, include signed documentation and track delivery. For questions, use Avaya support channels listed above.