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cancellation Calibrate: Step-by-Step
What is Calibrate
Overview
Calibrate is a subscription-based program focused on metabolic health and sustained weight loss through coaching, curriculum, and medical support.
The service is delivered online via an app and scheduled coaching or clinical interactions, with membership billed on a recurring basis.
Services
Core components include personalized coaching, a structured curriculum, tracking tools, and clinical medication management where appropriate.
Membership terms include a minimum commitment period for certain plans and ongoing access while billed monthly.
How to cancel Calibrate
Preferred cancellation method
Calibrate accepts cancellation requests by email to their membership team.
Sending an email is the officially supported and fastest method.
Step-by-step cancellation steps
- Compose an email to [email protected].
- Include your full name, account email, and a clear statement that you wish to cancel your Calibrate membership.
- Request confirmation of cancellation and keep the response as proof.
- Provide at least 7 calendar days' notice before your next billing cycle to avoid being charged for the next cycle.
What happens when you cancel
Access after cancellation
Access to active coaching, curriculum, and app features typically continues until the end of the current billing cycle unless Calibrate terminates the membership earlier.
If you cancel mid-cycle, your access usually remains until the paid period ends.
Account and data
Calibrate may retain account and clinical records in accordance with its policies and applicable law.
Request any account closure or data-export instructions from [email protected] or consult the Terms of Use on the official site.
Will I get a refund?
Standard refund rules
Calibrate’s stated policy: a full refund is available only if you cancel within 72 hours of purchase.
After the initial 72-hour window, the program is generally non-refundable for the initial commitment period.
Exceptions and special cases
- If Calibrate deems you clinically ineligible, they may terminate the membership and typically do not refund fees already paid.
- Results Money-Back Promise: if you do not lose at least 10% body weight after 12 consecutive months, you may request a refund of 50% of the total amount paid under the terms of that promise.
- Refunds that are approved are generally credited to the original payment method within approximately 10 business days, subject to Calibrate’s processing and Terms and Conditions.
Calibrate plans and pricing
Official pricing notes
Public, official pricing is listed in USD on Calibrate’s U.S. site; local AED pricing for the UAE is not publicly available.
Contact Calibrate for exact UAE/App Store pricing or currency conversions.
Pricing table
| Plan | Billing | Public listing (USD) | UAE / AED |
|---|---|---|---|
| 3-month commitment plan | Monthly | $199 / month | Contact for pricing |
| 12-month plan | Monthly | $138 / month | Contact for pricing |
| Local pricing | Varies | - | Contact for pricing (UAE App Store may differ) |
Your consumer rights in United Arab Emirates
Cooling-off period
Under UAE consumer protection law, online purchases generally include a 14-day cooling-off period allowing cancellation and a full refund.
This 14-day right may override Calibrate’s shorter 72-hour refund window for UAE consumers.
Escalation and enforcement
- If you experience refused refunds, delays, or poor service, you may escalate to the UAE consumer protection authorities.
- Begin with Calibrate customer support; keep documentation, then contact the UAE government consumer protection resources if unresolved.
Customer experiences
Positive feedback
Many users praise Calibrate’s structured curriculum, supportive coaching, and app usability as helpful for habit change and weight loss.
Coaches are frequently described as motivating and effective in goal-setting and accountability.
Negative feedback
Common complaints include slow or unresponsive customer service, difficulties obtaining refunds, and delays in medication delivery or authorizations.
Some users report abrupt membership terminations or billing issues; keep records of all communications to resolve disputes.
Documentation checklist
What to gather before you cancel
- Account email, full name, and any membership ID.
- Proof of purchase and billing statements showing charges.
- Screenshots or copies of previous communications with Calibrate support.
What to keep after cancellation
- Cancellation confirmation email from Calibrate.
- Refund transaction records if any refund is issued.
- Any clinical or prescription communications if relevant to your case.
Common mistakes
Not giving sufficient notice
Members often forget the 7-calendar-day notice requirement before the next billing cycle and are charged for an extra month.
Always send cancellation at least 7 days before the next payment date and request written confirmation.
Relying only on verbal confirmation
Do not rely on phone calls or informal messages; always request written confirmation via email and keep a copy.
Missing documentation can make dispute resolution with billing or consumer authorities harder.
Comparative recap
Quick comparison
| Feature | Calibrate (official policy) | UAE consumer expectation |
|---|---|---|
| Cancellation window for full refund | 72 hours from purchase for full refund | 14-day cooling-off period for online purchases |
| Refund after initial period | Generally non-refundable after initial 72 hours; exceptions apply (e.g., Results Promise) | Refunds should be processed promptly if within consumer rights and service not provided |
| How to cancel | Email [email protected], 7 days' notice before next billing | Same process applies; preserve evidence and escalate to authorities if necessary |
After cancelling
What to do next
Save the cancellation confirmation and monitor your payment method for any further charges.
If charged incorrectly, contact Calibrate support with evidence and request a refund in writing.
Helpful official links
- Calibrate - How do I cancel?
- Calibrate - Cancellation Policy
- Calibrate - Terms of Use
- UAE Government - Consumer Protection
Address
Head office
Calibrate Health, Inc.
105 West 86th Street, Suite 514, New York, NY 10024, United States
Contact
Membership and cancellations: [email protected]
Official website: https://www.joincalibrate.com/pages/calibratehealth
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Written by Hessa Al Mansoori
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.