cancellation Camscanner: Easy Method

What is CamScanner

Overview

CamScanner is a mobile and web app that lets you scan documents with your device, convert scans to PDF or JPEG, and use OCR and sharing features.

It offers free and paid (premium) subscription tiers, plus in‑app purchases such as fax credits and one‑time features.

Where it is used

CamScanner is available on iOS (App Store), Android (Google Play) and via direct web subscriptions on the official site.

Different app listings (iPhone, iPad, CamScanner+) can show different prices and billing options.

How to cancel CamScanner

Cancel on iOS (App Store)

• Open Settings on your iPhone/iPad.
• Tap your name ▸ Subscriptions ▸ locate "CamScanner" or "PDF CamScanner".
• Tap the subscription and choose "Cancel Subscription". Access remains until the end of the billing period.

Cancel on Android (Google Play)

• Open Google Play Store ▸ Profile ▸ Payments & subscriptions ▸ Subscriptions.
• Select "CamScanner" and tap "Cancel subscription". Access remains until the current billing cycle ends.
• For refunds, use Google Play Order History (see Google Play refund help).

Cancel a web or direct subscription

• There is no in‑app cancel button for direct/web subscriptions; you must contact CamScanner support.
• Preferred contact method is email to the support address listed on the official site or via the app Help → Purchase & Pay if available.
• Provide your account email, order receipt, and any transaction IDs when requesting cancellation.

What happens when you cancel

Access and renewal

After cancelling an App Store or Google Play subscription you keep premium access until the end of the paid period.

Direct/web cancellations stop future renewals but typically do not remove access immediately if the period was prepaid.

Data and account

Cancelling a subscription does not automatically delete your CamScanner account or uploaded documents.

If you want account deletion or to remove data, contact CamScanner support and request account termination explicitly.

Will I get a refund?

Official policy

CamScanner's Terms of Service state payments are generally non‑refundable except at the company's sole discretion.

No automatic prorated or partial refunds are guaranteed for mid‑cycle cancellations under those terms.

Platform refund rules and exceptions

• Google Play: refunds are possible via Google Play within about 48 hours for new purchases; beyond that, refunds are unlikely except in special cases. See Google Play refund policies.
• App Store: refunds are handled by Apple via Report a Problem; eligibility is determined by Apple. See Apple refund requests.
• Direct subscriptions: request a refund by contacting CamScanner support; refunds are at company discretion and response times vary.

CamScanner plans and pricing

Summary of common plans

Pricing varies by platform (iPhone, iPad, CamScanner+) and by purchase type (monthly, yearly, one‑time).

The table below lists verified local prices in AED as shown in the app listings.

Price table

Your consumer rights in United Arab Emirates

CamScanner terms vs UAE law

CamScanner’s Terms state payments are generally non‑refundable unless the company decides otherwise.

That contractual statement does not automatically override statutory consumer protections in the UAE.

Local complaint routes

• If you believe your consumer rights were breached, you can file a complaint through the UAE/Dubai consumer portal: consumerrights.ae.
• Keep receipts, subscription details and correspondence to support your complaint when contacting local authorities.

Customer experiences

Positive feedback

Many UAE users praise CamScanner for ease of use, reliable OCR, and clean sharing features in business workflows.

Local software review sites report high average ratings and recommendations for productivity use.

Negative feedback and patterns

Common complaints include unexpected charges after free trials, difficulty cancelling auto‑renewals, and slow support responses.

Some users report refunds were initially denied but later granted after contacting support directly with proof of purchase.

Documentation checklist

What to gather before contacting support

• Account email used for CamScanner.
• Receipt or order number from App Store, Google Play, or CamScanner web purchase.
• Dates of purchase, trial start/end, and screenshots of billing where possible.

Where to send documentation

• Use the in‑app Help → Purchase & Pay if available, or the support contact details on CamScanner official site.
• If filing a UAE complaint, attach the same documentation when submitting to consumerrights.ae.

Common mistakes

Canceling the app but not the subscription

Deleting the CamScanner app does not cancel an App Store or Google Play subscription; you must cancel inside the store subscription settings.

Users who delete the app expecting cancellation may still be billed.

Missing proof for refunds

Not saving the App Store/Google Play receipt or transaction ID makes refund requests harder to validate.

Always save order confirmation emails and screenshots of trial or charge dates before contacting support.

Comparative recap

Quick method comparison

The table below compares the main cancellation routes and expected refund likelihood for quick reference.

Comparison table

After cancelling

Next steps

• Save a copy of any important documents stored in CamScanner to your device or cloud before access ends.
• Confirm cancellation by checking your App Store/Google Play subscription list or by email confirmation from CamScanner support.

Helpful links

• CamScanner official site
• Apple - Request a refund / Report a Problem
• Google Play - Request a refund
• UAE Consumer Rights portal
• CamScanner Terms of Service (official)

Address

Company contact address

CamScanner, Room 1102 No. 1256 Tianshan West Road, Room 1102, Suite 11, 200070 Shanghai.

Recommended contact method

For cancellations or refunds, email CamScanner support or use the in‑app Help → Purchase & Pay flow; include receipts and account details.