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cancellation Checkmyfile: Easy Method
What is Checkmyfile
Overview
Checkmyfile is a subscription service that aggregates credit data from multiple UK credit reference agencies into one dashboard. It helps users monitor credit files, receive alerts, and access reports from Experian, Equifax and TransUnion.
Key features
Features typically include multi-agency credit reports, ongoing monitoring, and tools to help identify and correct errors. The service is operated by Credit Reporting Agency Limited, a UK-based company.
How to cancel Checkmyfile
Online (recommended)
- Log in to your Checkmyfile account.
- On mobile: tap your initials at top-right. On desktop: click your initials at bottom-left.
- Open the "Billing" tab and select "Cancel".
- You will receive an email and a secure message confirming the cancellation.
Email, secure message and phone
- Email: send a cancellation request to [email protected]. Include your account details and request a confirmation reference.
- Secure message: you can send a secure message from inside your account asking for cancellation.
- Phone: call during office hours to request cancellation and ask for a confirmation reference number.
What happens when you cancel
Access after cancellation
After cancelling, you will normally keep access to your Checkmyfile report and monitoring for the period you have already paid for.
No access is typically removed immediately unless otherwise stated by Checkmyfile.
Renewal and data retention
Auto-renewal should stop after a successful cancellation, but always confirm you received a cancellation confirmation.
Checkmyfile retains data under its privacy and retention policies; request details from support if you need deletion or data export.
Will I get a refund?
Standard refund policy
Checkmyfile’s standard policy is no refunds for unused periods. You can cancel and continue to use the service for the paid period, but a refund for remaining days is not usually given.
Exceptions and statutory rights
- Under UK FCA rules (CONC 11.1) there is a 14-calendar-day right to cancel without penalty for applicable customers; this can allow a cancellation within 14 days.
- If Checkmyfile cannot obtain your data from a credit agency despite attempts, they may issue a proportional refund if requested within 14 days.
- If you do not receive a confirmation of cancellation, contact support immediately to avoid continuing charges.
Checkmyfile plans and pricing
Plan overview
Pricing is published in GBP and is based on a UK payment model. A free trial is commonly offered, followed by a monthly subscription.
Notes on currency and local pricing
No UAE- or AED-specific pricing was found. Your card issuer will convert GBP to AED at the prevailing exchange rate if you pay from the UAE.
| Plan | Price | Billing period | Features |
|---|---|---|---|
| Checkmyfile Monthly Subscription | £14.99 per month (after free trial) | Monthly | Multi-agency reports (Experian, Equifax, TransUnion); credit monitoring; free 7-day trial |
Your consumer rights in United Arab Emirates
UAE consumer protection framework
UAE consumers are protected under Federal Law No. 24 of 2006 on Consumer Protection and related regulations administered by the Ministry of Economy and local economic departments.
These laws require fair trading and prohibit misleading commercial practices, but statutory cooling-off periods for online subscriptions are not universally mandated as in some other jurisdictions.
Practical steps if you have a dispute
- Contact Checkmyfile first and request written confirmation of cancellation and any refund decision.
- If unresolved, contact the UAE Ministry of Economy or the consumer protection department of your emirate (for example, Dubai Economy or Abu Dhabi Department of Economic Development).
- Consider asking your bank or card issuer about chargeback options if you are charged despite cancellation.
- If the service is supplied from the UK, you may also consider UK channels (e.g. Financial Ombudsman Service) depending on how the contract was formed - check terms and jurisdiction clauses.
For UAE Ministry of Economy: https://www.economy.gov.ae
Customer experiences
Positive feedback
Many users praise Checkmyfile for an intuitive dashboard, easy-to-read aggregated reports, and usefulness for mortgage applications or resolving credit issues.
Users value multi-agency reporting and the alerting features for credit changes.
Common complaints
Complaints often focus on pricing and subscription cost, which some consider expensive for occasional use.
Other issues include difficulty cancelling in some cases, unexpected recurring charges, and login problems that hinder cancellation.
Documentation checklist
Before you cancel
- Account email and username used to register.
- Last 4 digits of payment card and date of last payment.
- Any order/subscription reference numbers and trial start/end dates.
If disputing a charge
- Saved copies of cancellation requests (email or secure message) and confirmation numbers.
- Bank statements showing the charge and any attempted refunds.
- Screenshots of account Billing page showing subscription status.
Common mistakes
Mistakes when cancelling
Not obtaining a written cancellation confirmation is a frequent mistake; without confirmation, charges may continue.
Another error is cancelling the app but not the subscription via the web Billing tab, which can leave the subscription active.
Avoiding unexpected charges
Failing to note trial end dates can result in unexpected monthly billing after the free trial period ends.
Also check login access - if you lose access to your account, arrange cancellation by email and keep copies of all correspondence.
Comparative recap
How Checkmyfile compares
The table below gives a simple side-by-side comparison of typical multi-agency services versus single-bureau reports to help you decide.
Quick takeaways
Multi-agency services like Checkmyfile provide wider coverage but are usually subscription-based. Single-bureau checks are often cheaper for one-off needs.
| Feature | Checkmyfile (multi-agency) | Typical single-bureau report |
|---|---|---|
| Agencies covered | Experian, Equifax, TransUnion | Usually one agency (e.g. Experian) |
| Price model | Subscription (e.g. £14.99/month) | One-off fee or free single report |
| Monitoring/alerts | Included with subscription | Not usually included |
| Best for | Ongoing monitoring and dispute support | One-off credit checks or quick score view |
After cancelling
Confirm and keep records
Ensure you receive a cancellation confirmation email or secure message and save the reference number. If you do not receive confirmation, contact support immediately.
Check your bank statement over the following billing cycles to ensure no further charges occur.
Useful links and contacts
- Checkmyfile official site: https://www.checkmyfile.com/
- Support email: [email protected]
- UAE Ministry of Economy: https://www.economy.gov.ae
Address
Company
Credit Reporting Agency Limited
20-21 Lemon Street, Truro, TR1 2LS, United Kingdom
Contact details
Website: https://www.checkmyfile.com/
Email: [email protected]
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Written by Hind Al Dhaheri
Digital-law graduate · 6 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 6 years.