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Cancel Checkmyfile: Easy Method
What is Checkmyfile
Overview
Checkmyfile is a credit reporting service that gives users access to credit information from multiple agencies.
It provides daily-updated, bespoke credit reports and tools to monitor and manage your credit files.
What it does
The service aggregates data from Experian, Equifax and TransUnion into a single dashboard.
Users can view reports, get alerts and contact support for disputes or questions about their credit file.
How to cancel Checkmyfile
Primary cancellation methods
- Via the Billing tab in your Checkmyfile account (web interface).
- By email to [email protected].
- By phone - use the contact number shown on the Checkmyfile website or your account documentation.
Step-by-step cancellation (recommended)
- Sign in to your Checkmyfile account and open the Billing tab.
- Choose the option to cancel your subscription and follow the on-screen prompts.
- If cancelling by email, include your full name, account email, and a clear request to cancel.
- Keep any confirmation reference number or message you receive after cancelling.
What happens when you cancel
Access and timing
If you cancel during the 30-day free trial your subscription ends immediately and access stops.
If you cancel a paid subscription you keep access until the end of the period you have already paid for.
Confirmation and notices
After cancelling you should receive an email and a secure message confirming the cancellation.
If you do not receive confirmation, contact Checkmyfile immediately to avoid unintended charges.
Will I get a refund?
General refund policy
Payments for services are not refundable because reports are bespoke and updated daily.
Unutilised periods are generally not refunded under Checkmyfile’s terms.
Exceptions and statutory rights
- You have a right to cancel within 14 calendar days without penalty, per the FCA’s CONC 11.1 as referenced in Checkmyfile’s terms.
- If Checkmyfile cannot obtain information from a credit reference agency after attempts, a proportionate refund will be issued within 14 days of application.
Checkmyfile plans and pricing
Pricing summary
The standard post-trial price listed by Checkmyfile is shown below in GBP.
If you need a region-specific price (for example from an app store) provide it and it can be converted.
Plan details
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard subscription (after free trial) | £14.99 | Monthly | Access to full credit report including data from Experian, Equifax and TransUnion |
Your consumer rights in Nigeria
Rights referenced by Checkmyfile
Checkmyfile’s terms reference a 14-calendar-day right to cancel without penalty under FCA CONC 11.1.
This gives customers a clear short-period cancellation right as stated in the provider’s terms.
Local (Nigeria) considerations
Checkmyfile is governed by the terms it publishes; local Nigerian consumer protection law may differ.
For Nigeria-specific statutory protections, contact local consumer protection bodies or seek legal advice to confirm any additional rights.
Customer experiences
Positive feedback
Users often praise Checkmyfile for its ease of use and clear dashboard layout.
Customers also highlight the comprehensive reports and helpful customer support for disputes.
Negative feedback
Some users report billing problems after cancellation and say charges did not stop immediately.
Others find the monthly cost high and describe difficulty with cancellation or verification in isolated cases.
Documentation checklist
What to prepare before cancelling
- Your Checkmyfile account email and full name.
- Payment details used for the subscription (last 4 digits of card, billing date).
- Dates of subscription, free-trial start date, and the date you request cancellation.
Evidence to keep after cancelling
- Confirmation email or secure message showing cancellation and any reference number.
- Copies/screenshots of the Billing page showing cancellation status.
- Records of emails or support chats if you contacted customer service.
Common mistakes
Missing confirmation
Not saving the cancellation confirmation is a frequent mistake. Without it, proving you cancelled can be harder.
Always take a screenshot or save the confirmation email and reference number immediately.
Using the wrong channel
Some users assume cancelling via an app store will cancel their Checkmyfile account. Checkmyfile handles cancellations primarily via its web account, email or phone.
Confirm cancellation in your Checkmyfile account rather than relying solely on app-store actions.
Comparative recap
Quick summary table
| Topic | Checkmyfile |
|---|---|
| Cancellation methods | Billing tab in account, email to [email protected], or phone |
| Refunds | No general refunds; 14-day cancellation right; partial refund if no data obtained |
| Access after cancelling | Immediate stop if during free trial; paid-access until end of paid period |
| Statutory right referenced | 14 calendar days (FCA CONC 11.1 referenced in terms) |
| Typical price | £14.99 per month (standard post-trial) |
After cancelling
What to check immediately
Look for an email and secure message confirming your cancellation and any reference number.
Keep that confirmation and monitor your bank statements for further charges.
Where to get help and more information
Check the Help Centre page on cancellation: What happens after cancellation?
See the full Terms of Use for refund and cancellation clauses: Checkmyfile Terms
Address
Registered correspondence address
Checkmyfile Credit Reporting Agency Limited
20-21 Lemon Street, Truro TR1 2LS
Support email
For cancellations and support contact: [email protected]
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Written by Sani Ibrahim
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.