cancellation Clockify: Easy Method

What is Clockify

Overview

Clockify is a SaaS time-tracking and project-management tool that helps teams and freelancers log hours, track billable time, and generate reports.

It offers web, desktop, and mobile apps with integrations to popular services and tiered paid plans for additional admin and reporting features.

Primary uses

Common uses include monitoring project time allocation, creating invoices from tracked hours, and improving team productivity with dashboards.

The product is subscription-based; billing and plan controls are managed from your Clockify workspace settings online.

How to cancel Clockify

Cancel via the web (recommended)

• Log in to your Clockify account in a web browser.
• Open the menu next to your workspace name and select “Subscription.”
• Go to the “Billing” tab, locate your active subscription, and choose “Cancel subscription.”
• Confirm the cancellation when prompted; paid features remain until the end of the current billing cycle.

Official step-by-step guidance is available on Clockify’s help pages.

Clockify: Cancel subscription

Cancel for mobile-store subscriptions (App Store / Google Play)

• If you subscribed through the Apple App Store or Google Play, cancel using your store account’s subscription settings.
• Open the App Store / Google Play app, go to Subscriptions, find Clockify, and cancel there.
• Clockify’s public documentation does not provide a separate mobile cancellation flow; manage store purchases through the respective store.

What happens when you cancel

Access and features

After cancellation, paid features remain available until the end of your paid billing cycle.

At the cycle end your account is downgraded to the Free plan; you will lose paid-only features thereafter.

Data, invoices and account status

Your data (time entries, projects, reports) remains intact after downgrade and is not deleted by canceling the subscription.

Invoices generated during the paid period remain available in your account for future access.

Will I get a refund?

Official refund policy

Clockify generally does not provide refunds; its Terms of Use and help documentation state a strict no-refund policy except in limited circumstances.

Refund exceptions are typically limited to demonstrable system errors or billing mistakes handled by support.

Clockify: Payment and billing information

Exceptions and dispute steps

• If you believe a billing error or system fault occurred, contact Clockify support promptly with receipts and timestamps.
• If you purchased via App Store or Google Play, you may need to request refunds through those stores' refund processes.
• For credit-card disputes, contact your bank or card issuer if you cannot resolve the issue with Clockify or the store.

Clockify plans and pricing

Pricing table

Pricing notes

Prices above are approximate AED equivalents converted at ~1 USD = 3.67 AED as provided by Clockify data.

Actual AED charged at checkout may vary by bank exchange rates and whether UAE VAT (5%) is applied at purchase.

Your consumer rights in United Arab Emirates

Cancellation rights in UAE

You can cancel online Clockify subscriptions at any time from your account settings; paid features continue until the end of the paid period.

For mobile-store purchases, App Store or Google Play cancellation and refund processes apply and are governed by those stores' terms.

Refund entitlements and escalation

• Clockify’s published policy does not guarantee a general statutory cooling-off refund; refunds are limited and conditional.
• If you cannot resolve a billing dispute with the seller or the app store, you may escalate the case with your payment provider or local consumer protection authorities in the UAE.

Customer experiences

Positive feedback (UAE)

UAE users commonly praise Clockify for ease of use, clear reporting, mobile access, and useful dashboards for freelancers and small teams.

Many reviewers highlight responsive support and improvements in project time visibility and invoicing workflows.

Negative feedback and limitations

Some UAE and global users report limitations such as restricted report customization, occasional mobile app bugs, and missing features like advanced overtime handling.

There are also reports of refund denials in specific cases; outcomes can depend on purchase method and timing.

Documentation checklist

What to gather before you cancel

• Account email and workspace name used for the subscription.
• Subscription invoice(s), payment receipt(s) and the date of last payment.
• Screenshots of subscription status in your Clockify billing page or app-store receipts if purchased via mobile store.

Where to send evidence

• Open a support request with Clockify and attach invoices and screenshots.
• If you purchased via App Store or Google Play, follow the store’s refund request flow and provide the same evidence.

Common mistakes

Billing cycle misunderstandings

Users often expect immediate loss of paid features after cancellation; paid features actually remain until the end of the paid billing period.

Always check your billing cycle end date in Subscription → Billing before assuming the cancellation is immediate.

Mobile subscription pitfalls

Purchases made through Apple or Google stores are managed by those stores; cancelling in the Clockify web app will not stop store-billed renewals.

If you subscribed via a mobile store, cancel inside the App Store / Google Play subscriptions settings to prevent automatic renewal.

Comparative recap

Quick feature comparison

Decision checklist

• Choose Free if basic time tracking suffices and you want no monthly cost.
• Choose paid tiers for advanced admin, reporting, and integrations with predictable billing.
• If concerned about refunds, purchase cautiously and verify payment method and store policies before buying.

After cancelling

Accessing data and invoices

After your paid period ends you retain access to your account data on the Free plan and can download past invoices.

Export any data or generate final reports before the end of the paid period if you need archived copies in a particular format.

Support and next steps

• For cancellation help or billing disputes, contact Clockify support and provide documentation.
• Useful official resources: Cancel subscription help and Payment & billing help.

Address

Company headquarters

COING Inc

2100 Geng Road, Suite 210, Palo Alto, California 94303, United States

Contact methods

For product support and billing inquiries, use Clockify’s official help and contact channels available on their website.

When contacting support about billing, include invoices, payment method details, and screenshots of your subscription page.