Cancellation Clockify: Easy Method

What is Clockify

Clockify is a time-tracking app and subscription service used by individuals and teams to log hours, manage projects, and produce timesheets and invoices. It provides both free and paid plans with progressively advanced features for administration, billing, productivity and security.

How to cancel Clockify

• Sign in as the workspace owner or billing administrator at https://clockify.me, go to Workspace Settings → Billing (or Manage subscription), and select the option to cancel or downgrade; follow the on-screen confirmation and save a screenshot of the confirmation page or message.
• If you cannot cancel within the web dashboard (for example, if payment was processed via a third party), open a support request at [email protected] including your workspace name, account email and invoice numbers, and request cancellation in writing; keep copies of correspondence.
• To send a formal written cancellation (recommended if you need delivery proof), mail a signed cancellation letter by registered mail (raccomandata A/R) to the company address (see Address section). Include your workspace name, account email, last invoice number, and a clear statement that you request cancellation and stop to any future renewals; keep the registered-mail receipt as proof.
• After cancelling, check the Billing page and your email for confirmation; verify that no further charges are scheduled and export any data you need (time entries, invoices) before access changes.

What happens when you cancel

When a paid Clockify subscription is cancelled your account typically remains accessible for the remainder of the paid billing period but will not renew at the next cycle. Access to paid-plan features is usually removed at the end of the billing period; you can continue to use free-tier features unless you delete the workspace. Administrative settings, timesheet and project data are normally retained unless you or an administrator choose to delete the workspace or account.

If you sent a written cancellation, Clockify may take some time to process it; keep confirmation receipts and monitor your billing method for any further charges. If a third-party payment processor (for example, a reseller or an app store) handled billing, cancellation may need to be processed with that provider as well.

Will I get a refund?

Clockify’s standard approach is that refunds are not routinely provided for unused portions of a subscription; most cancellations prevent future renewals but do not automatically refund past billing. Exceptions are typically handled on a case-by-case basis for billing errors (duplicate charges, processing mistakes) or where a refund is required by applicable law. If you believe you were billed in error, contact support promptly with evidence (receipts, transaction IDs) and request a refund review. If you paid by credit card, you may also discuss a dispute with your card issuer as an additional option.

Clockify plans and pricing

Note: Clockify subscription pricing is officially listed in USD. The CAD amounts above are approximate conversions (using an estimated 1 USD = 1.35 CAD) for reference only; the actual CAD cost will depend on current exchange rates and any bank or conversion fees.

Your consumer rights in Canada

As a Canadian consumer you have protection against unfair or deceptive business practices under federal and provincial laws. Provinces enforce consumer protection regimes that cover misrepresentation, disclosure and certain contract terms. If you believe a company has misled you about billing, you can contact your provincial consumer protection office, file a complaint with the Competition Bureau for misleading business practices, or seek remedies through provincial dispute resolution services or small claims court for monetary disputes. You also have the option of disputing unauthorized or erroneous credit card charges with your card issuer.

Customer experiences

User reports vary: many customers find the self-serve cancellation in the Clockify dashboard straightforward and immediate, while others report delays when billing was handled through third parties or when additional verification was required. A common positive point is clear billing pages and exportable data; common frustrations include not receiving timely written confirmation or confusion over which account or workspace was billed. Sending registered mail or retaining detailed screenshots and correspondence reduces disputes and speeds resolution when issues arise.

Documentation checklist

• Account email and workspace name; subscription or invoice numbers; last 4 digits of payment card; date/time of cancellation request; screenshots or copies of dashboard confirmations; copies of support emails; registered-mail receipt (if sent)

Common mistakes

Users frequently assume cancelling the mobile app cancels the paid subscription; the subscription is managed via the workspace billing settings or the payment provider and must be cancelled there. Waiting until after a renewal date is another common error - cancellation must be completed before the next billing cycle to avoid an additional charge. People sometimes cancel the wrong workspace or fail to keep a confirmation; without written confirmation it is harder to prove the cancellation date, which complicates refund or chargeback requests.

Comparative recap

After cancelling

After you cancel, export any data you need (time reports, invoices, or compliance records) because paid features may be disabled after the billing period ends. Monitor your bank or card statements for any unexpected charges and save all cancellation confirmations and correspondence. If you need assistance or wish to escalate a billing dispute, use Clockify’s Help Center and support contact, and consider contacting your payment provider or provincial consumer protection office if you cannot resolve the issue directly.

Helpful links: Clockify Help Center - https://clockify.me/help; Terms - https://clockify.me/terms; contact support - [email protected]; Government of Canada consumer information - https://www.canada.ca/en/services/business/consumer-protection.html; Competition Bureau - https://www.competitionbureau.gc.ca; Financial Consumer Agency of Canada - https://www.canada.ca/en/financial-consumer-agency.html.

Address

For registered written cancellations (raccomandata A/R), send to:

COING Inc
2100 Geng Road, Suite 210
Palo Alto, California 94303
United States

Send by registered mail to ensure delivery confirmation and retain the postal receipt and tracking number as proof of delivery.