Cancel EFAX online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Efax service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Efax: Easy Method
What is eFax
Overview
eFax is a cloud-based fax service that lets users send and receive faxes via email, a web portal, or mobile apps without a physical fax machine.
The service is subscription-based and offers features such as a personal fax number, inbound/outbound pages, and mobile app access.
Primary use cases
Common uses include digitising fax workflows, receiving signed documents, and sending faxes from devices when a traditional fax machine is not available.
eFax is used by individuals and businesses worldwide, including users in the United Arab Emirates.
How to cancel eFax
Cancel online via eFax portal (preferred)
- Log into your eFax account on the official site: eFax cancellation help.
- Go to Account Details → Billing tab → click “Cancel My Account.”
- If you cancel during a free trial the account closes immediately; otherwise it remains active until the end of the current billing cycle.
- You will receive a confirmation email containing a cancellation number. Keep that for records.
Cancel via app stores, phone, chat or email
- Apple/iTunes subscriptions: cancel auto-renewal from your Apple ID subscription settings. Uninstalling the app does not stop billing. See eFax legal page: eFax legal.
- Google Play: eFax does not explicitly document Google Play steps; cancel from Google Play subscription settings.
- Phone / chat / email: required for annual plans, multiple fax numbers, or unpaid balances. You will likely need to provide your eFax number and the last four digits of the card on file.
What happens when you cancel
Access and service
After cancellation, access to sending and receiving faxes is removed according to your cancellation timing.
If you cancel during a paid billing period your account typically remains active until that period ends unless you cancelled during a free trial.
Fax number and data
Your previous fax number may not be recoverable after cancellation; eFax warns number reuse is not guaranteed.
Stored faxes and account data may become inaccessible after the account is closed. Retain copies before cancelling.
Will I get a refund?
Standard refund rules
- Activation and other upfront fees are non-refundable.
- Monthly charges for the current billing period are typically not prorated when you cancel mid-period.
- Prepaid or annual subscriptions are stated as non-refundable in eFax terms.
Free trials and credits
- Cancelling during a free trial generally avoids subscription charges; you remain responsible for any overages incurred.
- Unused inbound/outbound credits or gift balances have no cash value and are not refundable.
- eFax terms do not reference a 14-day statutory refund right; check platform-level (App Store/Google Play) policies or UAE consumer protection options.
eFax plans and pricing
Known UAE/App Store price
The only explicit AED-denominated price found for UAE is an App Store in-app, one-off purchase listed at AED 69.99.
Most main-site subscription prices are shown in USD on eFax’s website; convert at checkout or contact eFax for local pricing.
Official pricing table
| Plan / Purchase channel | Price (as published) | Notes |
|---|---|---|
| eFax (iOS App - one-off, no renewal) | AED 69.99 | In-app one-off purchase via App Store; includes personal fax number and allotment of pages. |
| eFax web subscriptions (e.g., Plus) | See website (USD pricing) | eFax lists USD monthly plans on the main site; view efax.com or contact support for local currency details. |
Your consumer rights in United Arab Emirates
Relevant UAE frameworks
The UAE has consumer protection regulations that may apply to digital services, including the Federal Consumer Protection Law and platform-specific rules.
Platform purchases (App Store, Google Play) may be subject to the platform’s refund and dispute procedures separate from eFax terms.
How to proceed if you have a dispute
- Collect proof: cancellation confirmation, billing records, communication with eFax support.
- If unresolved, escalate to the platform (Apple/Google) for in-app purchases or file a complaint through UAE consumer channels.
- General UAE consumer information: UAE Government - Consumer Protection.
Customer experiences
Positive feedback
Many users praise eFax for ease of sending/receiving faxes and convenient mobile and email integration.
Some reviewers note friendly and responsive customer support when cancellations and issues are handled smoothly.
Negative feedback
There are reports of difficulties cancelling, being billed after cancellation, and delays or denials of refunds.
Other complaints include delivery issues, poor scan quality, and challenges when users are bounced between support channels.
Documentation checklist
What to gather before cancelling
- Account email and login credentials.
- Your eFax number and any confirmation/cancellation emails.
- Last four digits of the card on file (if required by support).
- Records of billing statements and dates for the current billing cycle.
What to keep after cancelling
- Cancellation confirmation email and cancellation number.
- Copies of important faxes stored locally (PDFs of receipts and sent/received faxes).
- Any written correspondence with eFax or platform support regarding refunds or disputes.
Common mistakes
Assuming uninstall stops billing
Uninstalling the eFax app does not cancel subscriptions purchased through Apple or Google; you must cancel the subscription in your platform account.
Failure to cancel auto-renewal in the App Store will result in continued billing despite app removal.
Not saving cancellation proof
Not retaining the cancellation confirmation number or email can make disputes and refund requests much harder to resolve.
Also, not backing up faxes before cancellation risks permanent loss of received documents or your fax number.
Comparative recap
Quick comparison of cancellation channels
| Channel | How to cancel | Ease | Refund likelihood |
|---|---|---|---|
| Web (eFax portal) | Account Details → Billing → Cancel My Account | High - fastest when available | Standard per terms; no pro-rata refunds for billed periods |
| Apple / iTunes | Cancel auto-renewal via Apple ID subscription settings | Medium - requires Apple ID steps | Subject to Apple refund policies; eFax cannot cancel Apple billing |
| Google Play | Cancel via Google Play subscription settings | Medium - follow Google Play procedures | Subject to Google Play refund policies |
| Phone / Chat / Email | Contact eFax support; provide account and payment details | Variable - may be required for annual plans or unpaid balances | Refunds handled case-by-case; many fees non-refundable per terms |
After cancelling
Immediate steps
- Save the cancellation confirmation email and cancellation number.
- Export or print any important faxes before access is removed.
Useful links and support
- eFax cancellation instructions: https://www.efax.com/how-to/cancel
- eFax legal and refund terms: https://www.efax.com/legal
- Main eFax site and support: https://www.efax.com/
Address
eFax corporate address
700 S. Flower St., 15th Floor
Los Angeles, CA 90017, USA
Support note
For account-specific questions, use the official eFax support channels on the eFax website linked above.
Keep records of all correspondence for any future disputes or consumer protection complaints.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.