cancellation Efax: Easy Method

What is eFax

Overview

eFax is a cloud-based fax service that lets users send and receive faxes via email, a web portal, or mobile apps without a physical fax machine.

The service is subscription-based and offers features such as a personal fax number, inbound/outbound pages, and mobile app access.

Primary use cases

Common uses include digitising fax workflows, receiving signed documents, and sending faxes from devices when a traditional fax machine is not available.

eFax is used by individuals and businesses worldwide, including users in the United Arab Emirates.

How to cancel eFax

Cancel online via eFax portal (preferred)

• Log into your eFax account on the official site: eFax cancellation help.
• Go to Account Details → Billing tab → click “Cancel My Account.”
• If you cancel during a free trial the account closes immediately; otherwise it remains active until the end of the current billing cycle.
• You will receive a confirmation email containing a cancellation number. Keep that for records.

Cancel via app stores, phone, chat or email

• Apple/iTunes subscriptions: cancel auto-renewal from your Apple ID subscription settings. Uninstalling the app does not stop billing. See eFax legal page: eFax legal.
• Google Play: eFax does not explicitly document Google Play steps; cancel from Google Play subscription settings.
• Phone / chat / email: required for annual plans, multiple fax numbers, or unpaid balances. You will likely need to provide your eFax number and the last four digits of the card on file.

What happens when you cancel

Access and service

After cancellation, access to sending and receiving faxes is removed according to your cancellation timing.

If you cancel during a paid billing period your account typically remains active until that period ends unless you cancelled during a free trial.

Fax number and data

Your previous fax number may not be recoverable after cancellation; eFax warns number reuse is not guaranteed.

Stored faxes and account data may become inaccessible after the account is closed. Retain copies before cancelling.

Will I get a refund?

Standard refund rules

• Activation and other upfront fees are non-refundable.
• Monthly charges for the current billing period are typically not prorated when you cancel mid-period.
• Prepaid or annual subscriptions are stated as non-refundable in eFax terms.

Free trials and credits

• Cancelling during a free trial generally avoids subscription charges; you remain responsible for any overages incurred.
• Unused inbound/outbound credits or gift balances have no cash value and are not refundable.
• eFax terms do not reference a 14-day statutory refund right; check platform-level (App Store/Google Play) policies or UAE consumer protection options.

eFax plans and pricing

Known UAE/App Store price

The only explicit AED-denominated price found for UAE is an App Store in-app, one-off purchase listed at AED 69.99.

Most main-site subscription prices are shown in USD on eFax’s website; convert at checkout or contact eFax for local pricing.

Official pricing table

Your consumer rights in United Arab Emirates

Relevant UAE frameworks

The UAE has consumer protection regulations that may apply to digital services, including the Federal Consumer Protection Law and platform-specific rules.

Platform purchases (App Store, Google Play) may be subject to the platform’s refund and dispute procedures separate from eFax terms.

How to proceed if you have a dispute

• Collect proof: cancellation confirmation, billing records, communication with eFax support.
• If unresolved, escalate to the platform (Apple/Google) for in-app purchases or file a complaint through UAE consumer channels.
• General UAE consumer information: UAE Government - Consumer Protection.

Customer experiences

Positive feedback

Many users praise eFax for ease of sending/receiving faxes and convenient mobile and email integration.

Some reviewers note friendly and responsive customer support when cancellations and issues are handled smoothly.

Negative feedback

There are reports of difficulties cancelling, being billed after cancellation, and delays or denials of refunds.

Other complaints include delivery issues, poor scan quality, and challenges when users are bounced between support channels.

Documentation checklist

What to gather before cancelling

• Account email and login credentials.
• Your eFax number and any confirmation/cancellation emails.
• Last four digits of the card on file (if required by support).
• Records of billing statements and dates for the current billing cycle.

What to keep after cancelling

• Cancellation confirmation email and cancellation number.
• Copies of important faxes stored locally (PDFs of receipts and sent/received faxes).
• Any written correspondence with eFax or platform support regarding refunds or disputes.

Common mistakes

Assuming uninstall stops billing

Uninstalling the eFax app does not cancel subscriptions purchased through Apple or Google; you must cancel the subscription in your platform account.

Failure to cancel auto-renewal in the App Store will result in continued billing despite app removal.

Not saving cancellation proof

Not retaining the cancellation confirmation number or email can make disputes and refund requests much harder to resolve.

Also, not backing up faxes before cancellation risks permanent loss of received documents or your fax number.

Comparative recap

Quick comparison of cancellation channels

After cancelling

Immediate steps

• Save the cancellation confirmation email and cancellation number.
• Export or print any important faxes before access is removed.

Useful links and support

• eFax cancellation instructions: https://www.efax.com/how-to/cancel
• eFax legal and refund terms: https://www.efax.com/legal
• Main eFax site and support: https://www.efax.com/

Address

eFax corporate address

700 S. Flower St., 15th Floor

Los Angeles, CA 90017, USA

Support note

For account-specific questions, use the official eFax support channels on the eFax website linked above.

Keep records of all correspondence for any future disputes or consumer protection complaints.