Cancel j2 eFax: Complete Guide

What is Efax

Overview

eFax is an online fax service that lets users send and receive faxes by email or through a web/mobile app. It replaces a traditional fax machine with cloud-based delivery and storage.

How it works

Subscribers get one or more fax numbers and a web portal or app to manage faxes, billing, and settings. Plans and billing are handled by eFax and, where purchased, by app store providers.

How to cancel Efax

Cancel via the eFax website

• Log into your account at eFax.
• Go to Account Settings or Billing.
• Click "Cancel My Account".
• Cancellation is effective at the end of your current billing cycle; free trials cancel immediately.
• Reference: eFax cancellation instructions.

Cancel via support or app stores

• Contact eFax support by chat, phone or email if you have an annual plan, multiple fax numbers, or an outstanding balance.
• Support will verify your identity (eFax number and last four digits of card may be requested).
• If you subscribed through Apple, cancel in your Apple subscription settings - uninstalling the app does not stop charges.
• Reference: eFax legal / App Store note.

What happens when you cancel

Access and service

When you cancel, you typically retain access until the end of the paid billing period unless you are on a free trial. After that, incoming and outgoing fax capability stops.

Data and renewal

Your stored faxes and account data may remain for a period defined in eFax policies; retrieve important documents before expiry. Automatic renewal stops after cancellation takes effect.

Will I get a refund?

eFax refund policy

eFax states activation fees, monthly subscription fees, usage fees, and storage fees are non-refundable. Cancelling on any day counts as use of that billing period; there are no prorated refunds.

Exceptions and third-party purchases

• Free trial accounts cancel immediately and avoid charges; special trials (e.g., 30-day corporate) may auto-begin paid billing after trial.
• Subscriptions bought via Apple are subject to Apple’s refund policies - contact Apple for those refunds.
• Independent summaries note refunds are generally not provided when cancelling via web or support; Apple refunds depend on Apple policies.

Efax plans and pricing

Available plan information

Official, current plan pricing in Nigeria was not available in the sources used for this guide.

Pricing overview

Note: eFax pricing appears in USD or NGN in different channels. For exact local prices, check the eFax site or your app store listing.

Your consumer rights in Nigeria

Local consumer protection

In Nigeria, the Federal Competition and Consumer Protection Commission (FCCPC) enforces consumer rights under the Federal Competition and Consumer Protection Act.

You may raise complaints with the FCCPC about unfair business practices or disputed charges if local remedies fail.

Practical steps to protect your rights

• Keep written proof of cancellation (confirmation email or screenshot) and invoices.
• Dispute unfamiliar charges with your bank or card issuer promptly; many issuers require disputes within a limited window.
• For App Store purchases, pursue refunds through Apple channels as eFax does not control those transactions.

Customer experiences

Positive experiences

Many users praise eFax customer service for being friendly and efficient. Some reviewers note straightforward cancellations handled respectfully.

Long-term users have reported reliable service over many years.

Negative experiences

Other customers report difficulties canceling, especially when the web portal fails, or when on annual plans that require contacting support.

There are reports of unexpected or continued charges after cancellation and mixed experiences with billing dispute resolution.

Documentation checklist

What to gather before cancelling

• Account email and username
• Your eFax number(s)
• Last four digits of the payment card on file
• Recent invoices or billing statements
• Screenshots or copies of cancellation confirmation

Optional supporting documents

• Proof of attempted cancellation (if web UI failed)
• Correspondence with eFax support
• Bank or card statements showing disputed charges

Common mistakes

Assuming uninstall equals cancel

Uninstalling the mobile app does not cancel an active subscription. For Apple subscriptions, you must cancel via Apple subscription settings to stop billing.

Not keeping confirmation

Failing to obtain and retain a cancellation confirmation can make it harder to dispute charges later. Always save emails or screenshots.

Comparative recap

Quick feature comparison

After cancelling

Immediate steps

• Save or export any important faxes and contacts before access ends.
• Keep your cancellation confirmation and final invoices for at least 6 - 12 months.

Useful links

• eFax cancellation instructions
• eFax legal and refund policy
• Manage Apple subscriptions (Apple Support)
• Federal Competition and Consumer Protection Commission (Nigeria)

Address

Primary contact address

eFax headquarters (mailing contact):

700 S. Flower St., 15th Floor, Los Angeles, CA 90017

Notes on addresses

eFax may have other corporate or regional addresses listed in older or regional pages. Use the official contact pages or support channels for the current preferred mailing address.