Cancel ELASTICSEARCH online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Elasticsearch service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Elasticsearch: Easy Method
What is Elasticsearch
Overview
Elasticsearch is a distributed, open-source search and analytics engine that powers real-time search across large datasets. It is commonly used for log analytics, full-text search, metrics, and observability.
Typical deployment
Elasticsearch is available as self-managed software and as a managed service on Elastic Cloud (the web offering). Managed deployments include additional services such as Kibana, security, and automated scaling.
How to cancel Elasticsearch
Cancel via Elastic Cloud (web)
- Sign in to your Elastic Cloud account (Cloud Console).
- Delete all active deployments to stop billing immediately.
- If you want the account fully removed or have billing disputes, open a support case in the Cloud Console under billing issues or email support@elastic.co.
Cancel via mobile app stores
- iOS (App Store): Cancel subscriptions via Apple ID: Settings → Subscriptions, then select and cancel the Elastic subscription. Canceling in the Elastic app or site does not stop App Store billing. See Apple guidance: Cancel subscriptions on your iPhone.
- Android (Google Play): Cancel via Google Play Store: Google Play → Account → Subscriptions → select Elastic subscription → Cancel. Uninstalling the app does not stop charges. See Google guidance: Manage subscriptions.
What happens when you cancel
Access and renewals
Deleting deployments halts future billing immediately, but your Elastic account may remain active until explicitly closed.
Subscriptions billed through Apple or Google continue until you cancel via the respective store; those renewals are managed by Apple/Google.
Data and retention
Deleted deployments remove Elasticsearch indices and associated data unless you created snapshots or backups first.
Always export or snapshot important data before deleting deployments; restoring deleted deployments may not be possible.
Will I get a refund?
Primary refund policy
Charges for Elastic Cloud are generally non-refundable. Deleting deployments stops future charges but typically does not produce refunds for prior usage.
Exceptions and store refunds
- Refunds on App Store purchases follow Apple's policies and must be requested through Apple.
- Refunds on Google Play purchases follow Google's policies and must be requested through Google Play support.
- Elastic may consider refunds case-by-case for billing errors or special circumstances; contact support@elastic.co or open a billing support case in the Cloud Console.
- Elastic UAE terms state no refunds for unused days on cancellation or downgrade unless an exception applies; cancellations are manual via email as noted in local terms. See local terms: Elastic UAE Terms of Use.
Elasticsearch plans and pricing
Pricing table
| Plan | Monthly price (USD) | Approx. price (AED) | Period | Features (high level) |
|---|---|---|---|---|
| Standard (Elastic Cloud) | USD 95.00 | Approx. AED 350 - 360 | Monthly | Core Elastic Stack features (security, Kibana, dashboards) |
| Gold (Elastic Cloud) | USD 109.00 | Approx. AED 405 - 415 | Monthly | Reporting, Watcher, enhanced monitoring |
| Platinum (Elastic Cloud) | USD 125.00 | Approx. AED 465 - 475 | Monthly | Advanced security, machine learning, cross-cluster replication |
| Enterprise (Elastic Cloud) | USD 175.00 | Approx. AED 650 - 660 | Monthly | All Platinum features plus searchable snapshots and cold/frozen tiers |
Notes on currency and billing
Prices are listed in USD on Elastic's official site. AED equivalents are approximate using typical exchange rates (~3.67 AED/USD).
For precise AED billing or local invoicing, contact Elastic sales or your payment provider. Official billing FAQ: Elastic Cloud billing FAQ.
Your consumer rights in United Arab Emirates
Legal cooling-off and withdrawal
There is no automatic statutory 14-day right of withdrawal in the UAE for software services unless a contract explicitly provides one.
Elastic does not provide an automatic cooling-off period; any refunds or exceptions must be referenced in contract terms or agreed with Elastic.
Jurisdiction and refunds
- Elastic UAE Terms indicate agreements are governed by US law and do not create UAE jurisdiction for disputes; consult the local terms for specifics: Elastic UAE Terms.
- No refunds for unused service or early termination are typically offered unless a special exception is granted by Elastic.
- To request exceptions, gather documentation and contact Elastic support via the Cloud Console billing case or support@elastic.co.
Customer experiences
Positive feedback
Users commonly praise Elasticsearch for high availability, fast search performance, excellent scalability, and strong API documentation.
Managed Elastic Cloud is valued for simplifying setup and providing integrated tools like Kibana and security features.
Negative feedback
Common criticisms include cost for small businesses, complexity of setup and maintenance, and potential performance issues from misconfiguration.
Some users report upgrade and compatibility challenges, and that large text searches or insufficient hardware can cause instability.
Documentation checklist
Before you cancel
- Export or snapshot any indices you want to keep (take backups to external storage).
- Collect invoices, payment receipts, and subscription details for billing records.
- Note deployment names, region, and account email used for the Elastic Cloud account.
Supporting materials to prepare
- Screenshots or logs of unwanted charges, if disputing billing.
- App store purchase receipts for Apple/Google refunds.
- Correspondence with Elastic support or sales if you previously negotiated terms.
Common mistakes
Billing mistakes
Many users assume uninstalling an app stops billing - this is incorrect. You must cancel subscriptions through Apple or Google for store purchases.
Another error is deleting a single deployment but leaving others active; ensure all billable deployments are removed to stop charges.
Data mistakes
Users sometimes delete deployments without taking snapshots; this leads to permanent data loss if no backup exists.
Also, failing to export access keys or configurations can make recovery or migration slower and more error-prone.
Comparative recap
At-a-glance comparison
| Channel | How to cancel | Refund possibility | Immediate action required |
|---|---|---|---|
| Web (Elastic Cloud) | Sign in, delete all deployments; contact support to remove account. | Generally non-refundable; exceptions handled case-by-case via Support. | Delete deployments; open billing support case if needed. |
| App Store (iOS) | Cancel via Apple ID → Subscriptions in iOS Settings. | Refunds through Apple only; request via Apple support. | Cancel subscription in Apple account; keep proof of purchase. |
| Google Play (Android) | Cancel in Google Play → Subscriptions in the Play Store app or web. | Refunds through Google Play only; request via Google Play support. | Cancel subscription in Google Play; keep order confirmation. |
| Elastic UAE Terms | Cancellations must be requested manually (email) per local terms. | Local terms state no refunds for unused days unless exception applies. | Contact Elastic UAE sales/support and provide account details. |
Notes
Always verify which payment channel processed your subscription before requesting cancellation or refund.
For billing discrepancies, use official Elastic support channels and store dispute processes for App Store/Google Play charges.
After cancelling
Next steps
- Confirm that deployments are deleted and that no active charges remain on your billing statement.
- Retain exported snapshots and invoices for your records and compliance.
Help & support
- Elastic Cloud billing FAQ: Elastic Cloud billing FAQ.
- Open a billing support case via the Elastic Cloud Console or email support@elastic.co for account-specific issues.
Address
Payment processing address
Republic Bank & Trust Company
Elastic Payment Processing, PO Box 950276, Louisville, KY 40295
Support contact
For support and billing: support@elastic.co
Elastic UAE Terms: https://www.elastic.ae/termsofuse.html
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FAQ
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