Cancel ELEVENLABS online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Elevenlabs service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Elevenlabs: Easy Method
What is ElevenLabs
Overview
ElevenLabs is an AI-driven voice synthesis platform that converts text into natural-sounding speech for voiceovers, accessibility, and creative work.
It offers subscription tiers and in-app purchases across web, iOS (App Store), and Android (Google Play) distribution channels.
How it is delivered
Website subscriptions are processed via Stripe and managed through your ElevenLabs account settings.
In-app subscriptions on iOS and Android are billed and controlled by Apple App Store and Google Play respectively.
How to cancel ElevenLabs
Cancel via ElevenLabs website (recommended)
- Sign in at elevenlabs.io.
- Go to Account > Settings > Manage Subscription, or use the profile menu > Subscription > Manage subscription.
- Choose Cancel subscription; the cancellation is scheduled and you will receive confirmation.
Cancel via App Store / Google Play or other methods
- If you subscribed on iOS, cancel in your device Settings > [your name] > Subscriptions or via the App Store; Apple controls billing.
- If you subscribed on Android, cancel in Google Play Store > Menu > Subscriptions; Google controls billing.
- You can also contact ElevenLabs support via their help center or send a mailed request to the legal address for formal notices.
What happens when you cancel
Access and service
Cancellations take effect at the end of the current billing cycle unless otherwise stated on the billing platform.
You retain paid access through the remainder of the billing period after cancellation.
Billing, credits and data
Unused credits are forfeited when cancellation takes effect, per ElevenLabs policy for Stripe/web subscriptions.
Billing for App Store/Google Play subscriptions is controlled by those platforms; ElevenLabs cannot stop those charges directly.
Will I get a refund?
Website (Stripe) purchases
- Refunds may be available if requested within 14 days of payment and no credit quota was used during the period in question.
- To request a refund, contact ElevenLabs support and state the reason for your refund request.
App Store and Google Play purchases
- Refunds for in-app purchases on iOS or Android must be requested through Apple or Google support.
- ElevenLabs cannot process refunds for subscriptions billed by Apple or Google.
ElevenLabs plans and pricing
UAE App Store prices (AED)
| Plan | Price (AED) | Period | Features / Notes |
|---|---|---|---|
| Plus Annual | AED 399.99 | Annual | ElevenReader in-app purchase - unlocks Plus features |
| Plus Monthly | AED 39.99 | Monthly | ElevenReader in-app purchase - Plus tier |
| Ultra Monthly | AED 79.99 | Monthly | ElevenReader in-app purchase - Ultra features |
| Creator Monthly | AED 79.99 | Monthly | ElevenLabs: AI Voice Generator app - Creator tier |
| Creator Annual | AED 799.99 | Annual | ElevenLabs: AI Voice Generator app - Creator tier |
Pricing notes
These AED prices reflect in-app purchases shown in the UAE App Store listings for ElevenReader and ElevenLabs apps.
Web pricing on elevenlabs.io is USD-based and may differ due to currency conversion and platform fees.
Your consumer rights in United Arab Emirates
Cooling-off and refunds
UAE consumer protection recognizes a cooling-off concept for digital goods in many cases; ElevenLabs’ 14-day refund policy aligns with that principle.
Entitlement depends on usage - if credits or services were used, a refund may be disallowed.
Platform rules and local recourse
In-app purchases via Apple or Google are governed by those platforms’ refund policies; UAE law typically defers to those platform rules for such transactions.
For web (Stripe) subscriptions made directly with ElevenLabs, UAE e-commerce regulations apply and you may contact local consumer protection authorities if reasonable refund requests are denied.
Customer experiences
Positive feedback
Many users praise ElevenLabs’ customer support for professionalism, clear communication, and fast issue resolution in reported cases.
Users with accessibility needs (for example, after laryngectomy) report the product can be instrumental for communication.
Negative feedback
Common complaints include long automated queues, slow or limited human support, and difficulty cancelling some subscriptions.
Users also report issues with recurring billing, lost unused credits, voice cloning glitches, and occasional app instability.
Documentation checklist
Essential items to prepare
- Account email and username used with ElevenLabs.
- Receipt or transaction ID from Stripe, Apple, or Google Play.
- Date of purchase, subscription plan name, and billing period.
Optional supporting evidence
- Screenshots of subscription status in your ElevenLabs account or App Store/Google Play subscription page.
- Logs or screenshots showing unused credit balances if requesting a refund.
Common mistakes
Assuming ElevenLabs can cancel App Store / Play charges
Many users try to contact ElevenLabs to stop recurring charges for in-app purchases, but Apple and Google control those subscriptions.
Always cancel via your App Store or Google Play account to stop auto-renewals for mobile purchases.
Waiting too long to request a refund
For web purchases a refund request should be made within 14 days and while credits remain unused; delays or use of credits can void refund eligibility.
Keep receipts and evidence of unused credits to support your request promptly.
Comparative recap
Cancellation and refund comparison
| Method | How to cancel | Refund eligibility | Key notes |
|---|---|---|---|
| Website (Stripe) | Account > Settings > Manage Subscription on elevenlabs.io | Refund possible within 14 days if no credits used | Direct contract with ElevenLabs; support can process refunds |
| Apple App Store (iOS) | Cancel via device Settings or App Store Subscriptions | Refunds via Apple support only | ElevenLabs cannot cancel or refund; platform controls billing |
| Google Play (Android) | Cancel via Google Play Store > Subscriptions | Refunds via Google Play support only | ElevenLabs cannot cancel or refund; platform controls billing |
After cancelling
Confirmations and next steps
- Save any confirmation emails or on-screen confirmation of cancellation.
- Verify subscription status in your ElevenLabs account or the relevant app store to ensure auto-renewal is stopped.
Helpful official links
- ElevenLabs official site
- ElevenLabs help center
- Apple Support (refunds & subscriptions)
- Google Play refunds & subscriptions
- UAE Consumer Protection - Ministry of Economy
Address
Legal / mailing address
Eleven Labs Inc., 169 Madison Ave #2484, New York, NY 10016.
Support contact
For account changes and refund requests for web purchases, use the ElevenLabs help center: https://help.elevenlabs.io/.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.