cancellation Elevenlabs: Easy Method

What is ElevenLabs

Overview

ElevenLabs is an AI-driven voice synthesis platform that converts text into natural-sounding speech for voiceovers, accessibility, and creative work.

It offers subscription tiers and in-app purchases across web, iOS (App Store), and Android (Google Play) distribution channels.

How it is delivered

Website subscriptions are processed via Stripe and managed through your ElevenLabs account settings.

In-app subscriptions on iOS and Android are billed and controlled by Apple App Store and Google Play respectively.

How to cancel ElevenLabs

Cancel via ElevenLabs website (recommended)

• Sign in at elevenlabs.io.
• Go to Account > Settings > Manage Subscription, or use the profile menu > Subscription > Manage subscription.
• Choose Cancel subscription; the cancellation is scheduled and you will receive confirmation.

Cancel via App Store / Google Play or other methods

• If you subscribed on iOS, cancel in your device Settings > [your name] > Subscriptions or via the App Store; Apple controls billing.
• If you subscribed on Android, cancel in Google Play Store > Menu > Subscriptions; Google controls billing.
• You can also contact ElevenLabs support via their help center or send a mailed request to the legal address for formal notices.

What happens when you cancel

Access and service

Cancellations take effect at the end of the current billing cycle unless otherwise stated on the billing platform.

You retain paid access through the remainder of the billing period after cancellation.

Billing, credits and data

Unused credits are forfeited when cancellation takes effect, per ElevenLabs policy for Stripe/web subscriptions.

Billing for App Store/Google Play subscriptions is controlled by those platforms; ElevenLabs cannot stop those charges directly.

Will I get a refund?

Website (Stripe) purchases

• Refunds may be available if requested within 14 days of payment and no credit quota was used during the period in question.
• To request a refund, contact ElevenLabs support and state the reason for your refund request.

App Store and Google Play purchases

• Refunds for in-app purchases on iOS or Android must be requested through Apple or Google support.
• ElevenLabs cannot process refunds for subscriptions billed by Apple or Google.

ElevenLabs plans and pricing

UAE App Store prices (AED)

Pricing notes

These AED prices reflect in-app purchases shown in the UAE App Store listings for ElevenReader and ElevenLabs apps.

Web pricing on elevenlabs.io is USD-based and may differ due to currency conversion and platform fees.

Your consumer rights in United Arab Emirates

Cooling-off and refunds

UAE consumer protection recognizes a cooling-off concept for digital goods in many cases; ElevenLabs’ 14-day refund policy aligns with that principle.

Entitlement depends on usage - if credits or services were used, a refund may be disallowed.

Platform rules and local recourse

In-app purchases via Apple or Google are governed by those platforms’ refund policies; UAE law typically defers to those platform rules for such transactions.

For web (Stripe) subscriptions made directly with ElevenLabs, UAE e-commerce regulations apply and you may contact local consumer protection authorities if reasonable refund requests are denied.

Customer experiences

Positive feedback

Many users praise ElevenLabs’ customer support for professionalism, clear communication, and fast issue resolution in reported cases.

Users with accessibility needs (for example, after laryngectomy) report the product can be instrumental for communication.

Negative feedback

Common complaints include long automated queues, slow or limited human support, and difficulty cancelling some subscriptions.

Users also report issues with recurring billing, lost unused credits, voice cloning glitches, and occasional app instability.

Documentation checklist

Essential items to prepare

• Account email and username used with ElevenLabs.
• Receipt or transaction ID from Stripe, Apple, or Google Play.
• Date of purchase, subscription plan name, and billing period.

Optional supporting evidence

• Screenshots of subscription status in your ElevenLabs account or App Store/Google Play subscription page.
• Logs or screenshots showing unused credit balances if requesting a refund.

Common mistakes

Assuming ElevenLabs can cancel App Store / Play charges

Many users try to contact ElevenLabs to stop recurring charges for in-app purchases, but Apple and Google control those subscriptions.

Always cancel via your App Store or Google Play account to stop auto-renewals for mobile purchases.

Waiting too long to request a refund

For web purchases a refund request should be made within 14 days and while credits remain unused; delays or use of credits can void refund eligibility.

Keep receipts and evidence of unused credits to support your request promptly.

Comparative recap

Cancellation and refund comparison

After cancelling

Confirmations and next steps

• Save any confirmation emails or on-screen confirmation of cancellation.
• Verify subscription status in your ElevenLabs account or the relevant app store to ensure auto-renewal is stopped.

Helpful official links

• ElevenLabs official site
• ElevenLabs help center
• Apple Support (refunds & subscriptions)
• Google Play refunds & subscriptions
• UAE Consumer Protection - Ministry of Economy

Address

Legal / mailing address

Eleven Labs Inc., 169 Madison Ave #2484, New York, NY 10016.

Support contact

For account changes and refund requests for web purchases, use the ElevenLabs help center: https://help.elevenlabs.io/.