Cancel Elevenlabs: Easy Method

What is Elevenlabs

Product overview

ElevenLabs is a text-to-speech and voice AI platform used to generate high-quality synthetic speech for personal and professional use.

It offers web-based subscriptions and mobile app tiers (ElevenReader) with voice models, credits, and account controls.

Where it is used

Users commonly use ElevenLabs for content creation, accessibility, and personalised speech needs, including medical or assistive scenarios.

The platform is accessed via the ElevenLabs website and via iOS/Android apps with some app-specific plans and pricing in the App Store.

How to cancel Elevenlabs

Cancel via the web (Stripe / ElevenLabs account)

• Log into your account at elevenlabs.io.
• Go to Account → Subscription → Manage subscription → Cancel subscription.
• Confirm cancellation; it takes effect at the end of the current billing cycle and unused credits are forfeited.
• You may resume the subscription before the expiry date if you change your mind.

Cancel via mobile app subscriptions (Apple / Google)

• If you subscribed through the Apple App Store or Google Play, cancel directly via that app store; ElevenLabs cannot cancel on your behalf.
• On iOS: Settings → [your name] → Subscriptions, then select the ElevenReader subscription to cancel.
• On Android: Open Play Store → Profile → Payments & subscriptions → Subscriptions, then select and cancel.
• Cancellation prevents future charges; access continues until the end of the current billing period.

What happens when you cancel

Access and billing

Cancellation stops future renewals but your paid access remains until the current billing period ends.

After the billing period ends, your subscription benefits are removed unless you resume the plan beforehand.

Credits, data and account

• Unused credits are forfeited upon cancellation or downgrade unless otherwise stated in a specific promotion.
• Your account and generated content typically remain accessible per ElevenLabs’ retention policies.
• Check your account dashboard and download or export any important files before expiry.

Will I get a refund?

Standard web/Stripe policy

ElevenLabs’ Terms state that cancelling before the end of the subscription period does not automatically entitle you to a refund for fees already paid.

You retain access until the paid period ends, but the fee for that period is generally not returned by default.

Exceptions and app-store refunds

• The Help Center indicates you may be eligible for a refund if you request it within 14 days of payment and you have not used any credit quota in that period.
• For purchases through the Apple App Store or Google Play, refunds must be requested via Apple or Google support; ElevenLabs cannot process those refunds directly.
• Always include receipts and usage information when requesting a refund to support your claim.

Elevenlabs plans and pricing

App store pricing examples (NZ)

The ElevenReader iOS app lists NZD prices for app-specific tiers in the New Zealand App Store.

Web platform pricing is generally listed in USD on the official site and may differ from app pricing.

Pricing table

Your consumer rights in New Zealand

Relevant laws

In New Zealand, digital content and subscription services are subject to the Consumer Guarantees Act (CGA) for acceptable quality and the Fair Trading Act for misleading conduct.

The CGA covers defects and unacceptable quality but does not automatically create a cooling-off or 14-day refund right for digital goods unless the seller offers one.

How policy and practice interact

• ElevenLabs’ voluntary 14-day refund policy (with the condition of unused credits) is a seller-specific promise that goes beyond statutory minimums.
• If representations about services or refunds are misleading, the Fair Trading Act may provide recourse.
• Document communications and receipts if you have a dispute to support a consumer rights claim.

Customer experiences

Positive feedback

Many users praise the voice quality and effectiveness, especially for personalised or assistive use cases such as post-laryngectomy communication.

Some customers report responsive customer service and timely resolution of billing or technical issues, occasionally including refunds.

Negative feedback

Common complaints include server-side errors, glitches, and voices inserting incorrect words that require regeneration and burn credits.

Users also report frustration with credit forfeiture on cancellation, confusing cancellation processes for some, and occasional billing problems or slow support responses.

Documentation checklist

Before you contact support

• Account email and username used with ElevenLabs.
• Subscription ID or plan name and billing period.
• Payment receipt or transaction ID from your bank, Stripe, Apple, or Google.

Additional evidence to gather

• Screenshots of subscription settings and cancellation attempts.
• Records of credit usage and dates if claiming eligibility for a 14-day refund.
• Any correspondence with ElevenLabs support and timestamps.

Common mistakes

Assuming cancellation is immediate

Many users expect immediate loss of access but web cancellations typically take effect at the end of the billing cycle.

Assume you will retain access until the paid period ends, and plan exports or backups accordingly.

Trying to cancel app-store subscriptions via the website

Users who subscribed via Apple or Google sometimes contact ElevenLabs expecting the company to cancel the app-store subscription for them.

App-store subscriptions must be cancelled through Apple or Google; failing to do so can lead to continued billing despite cancelling on the website.

Comparative recap

Quick comparison

The table below contrasts key aspects between web-billed subscriptions and app-store purchases to help you decide the correct cancellation path.

Comparison table

After cancelling

Immediate next steps

• Download or export any content you need before the end of the billing period.
• Check your bank or app-store receipts to confirm that renewal has stopped after the current period.

Useful links and contacts

• ElevenLabs cancellation help: How do I cancel my subscription?
• ElevenLabs refund & cancellation info: Cancellation & Refunds
• Manage mobile subscriptions: Mobile App vs Website

Address

Corporate address

Eleven Labs Inc., 169 Madison Ave #2484, New York, NY 10016, United States.

Per company terms, written correspondence or notices may be directed to the above U.S. address where applicable.

Support channels

• Start at the ElevenLabs Help Center: help.elevenlabs.io.
• For app-store issues, contact Apple Support or Google Play support directly for refunds and subscription management.