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Cancel FACELAB online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Facelab service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Facelab: Easy Method
What is Facelab
Overview
Facelab is a subscription-based app and service that provides AI-driven face retouching and portrait-editing tools for mobile devices.
The service is offered by IRONTECH LIMITED and is available via app stores and the official Facelab website.
Main purpose
Facelab's tools include blemish removal, skin smoothing and other portrait tuning features intended for photo enhancement.
Access and billing are commonly handled through the platform used to install the app (Apple App Store, Google Play, or in-app purchases).
How to cancel Facelab
Cancel via Apple App Store (iOS)
- Open Settings on your iPhone or iPad and tap your name → Subscriptions.
- Select Facelab and choose Cancel Subscription; cancel at least 24 hours before the period ends to avoid renewal.
- Apple may charge within 24 hours before the period ends unless auto‑renew is turned off.
- See Apple support for details: Manage subscriptions on Apple.
Cancel via Google Play (Android)
- Open Google Play Store → Profile icon → Payments & subscriptions → Subscriptions.
- Find Facelab and tap Cancel subscription; cancel at least 24 hours before renewal as a precaution.
- Google Play subscription management page: Cancel or change subscriptions.
Cancel via web or account settings
- No documented web cancellation mechanism found; if you created an account on the Facelab website, check account settings for subscription controls.
- If you cannot cancel via web, manage the subscription through the store you used to subscribe (App Store or Google Play).
Cancel by contacting Facelab
- You can request cancellation by email: facelab@irontech.mobi. Include your account email, subscription ID and transaction details.
- Using email may take longer than cancelling directly in your app store; keep records of your message and any replies.
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access to paid features until the current paid period ends.
Access does not end immediately upon cancellation unless otherwise stated in a confirmation.
Renewal and billing
Auto-renew is turned off when you cancel, so no further scheduled renewals will be processed after the current period.
For App Store subscriptions, Apple may charge within 24 hours prior to the end of the current period.
Account data and settings
Your account and edited content generally remain stored unless you delete the account or request data removal.
Contact support to request account deletion or to clarify data retention policies.
Will I get a refund?
Facelab refund policy
Facelab's terms state that completed or partially completed treatments in the app are non-refundable.
Free trial unused portions are forfeited upon purchase and are not refunded.
Exceptions and store refunds
- If you believe a charge is incorrect, you can request a refund through Apple or Google Play; those platforms have their own refund review processes.
- Contact Facelab at facelab@irontech.mobi for support, and also submit a refund request to the store that billed you if applicable.
Local law considerations
No explicit information was found indicating a UAE statutory 14‑day cooling-off right for digital subscriptions in Facelab's policies.
Check UAE consumer protection guidance and consider contacting the Ministry of Economy if you believe local law applies.
Facelab plans and pricing
Pricing overview
Prices below are taken from UAE (AED) in-app purchase listings and may vary with Apple/Google pricing tiers or promotions.
Confirm the billed amount on your App Store or Google Play purchase screen before completing a transaction.
Available plans
| Plan | Price (AED) | Period / Type | Features |
|---|---|---|---|
| Selfie Beauty Tune & Retouch | AED 29.99 | In-App Purchase | Retouch and beauty tuning tools |
| Selfie Beauty Tune & Retouch (alt) | AED 22.99 | In-App Purchase | Promotional or regional price for same category |
| Premium Tools for Selfie Edits | AED 29.99 | In-App Purchase | Full access to premium selfie editing tools |
| Premium Portrait Tune & Fix | AED 129.99 | In-App Purchase | Portrait-specific tuning and fixes |
Your consumer rights in United Arab Emirates
Overview of UAE consumer protections
The UAE has consumer protection laws administered by the Ministry of Economy that cover unfair commercial practices and certain consumer complaints.
Digital subscription specifics may not be explicitly covered by the vendor's terms; local law can still apply in disputes.
Actions you can take
- Request a refund first from the app store that processed the payment (Apple or Google Play).
- Contact Facelab support at facelab@irontech.mobi with your evidence and request for resolution.
- If unresolved, file a complaint with the UAE Ministry of Economy consumer protection authority.
Official resources
UAE consumer protection information is available from the Ministry of Economy: Ministry of Economy - Consumer Protection.
Use official channels for formal complaints and keep documentation of all interactions.
Customer experiences
Positive feedback
Some users praise Facelab for simple, modest photo-editing tools and entertaining transformations in related apps.
Easy-to-use interfaces and quick basic edits are commonly appreciated by satisfied users.
Negative feedback
Many users report issues with trial transparency and unexpected subscription charges after signing up.
Common complaints include heavy monetization, features locked behind paywalls, technical problems and difficulty cancelling.
What to expect
Expect a mix of experiences: light editing features work for casual users, but subscription clarity and customer support may vary.
Keep receipts and screenshots to support any dispute resolution if you encounter problems.
Documentation checklist
Essential items to collect
- Order receipt or invoice from Apple or Google Play showing the charge.
- Transaction ID and subscription ID from the store purchase history.
- Screenshots of subscription status in your device account settings.
Support request details
- Your Facelab account email and username.
- Dates of subscription start, trial start and cancellation attempts.
- Copies of any email correspondence with Facelab or the app store.
Common mistakes
Not cancelling in the right place
Users sometimes try to cancel inside the app when the subscription was billed by Apple or Google Play.
Always check the platform (App Store or Google Play) that processed your payment and cancel there.
Missing the 24-hour window
Failing to cancel at least 24 hours before renewal can result in an unwanted charge for the next period.
Set a calendar reminder a few days before the renewal date to avoid timing issues.
Poor documentation
Not saving receipts, screenshots or confirmation emails makes refunds and disputes harder to resolve.
Always capture transaction IDs and the subscription page showing active status before and after cancelling.
Comparative recap
At-a-glance comparison
| Topic | Facelab Policy | App Store / Google Play Notes |
|---|---|---|
| How to cancel | Cancel via app settings, account settings where available, or email facelab@irontech.mobi. | Manage subscriptions directly in Apple or Google Play account settings (preferred). |
| Refunds | Treatments once completed are non-refundable; free trial unused portions are forfeited. | Apple and Google offer their own refund request processes; success varies by case. |
| Access after cancellation | Access usually continues until the end of the paid period. | Store-managed subscriptions follow the same behavior; check subscription status in your account. |
| Timing | No explicit UAE cooling-off mentioned in Facelab terms. | Cancel at least 24 hours before renewal to avoid being charged for the next period. |
Quick takeaway
For fastest resolution, cancel subscriptions in the app store that billed you and keep documentation.
Contact Facelab support for account questions or to request additional assistance.
After cancelling
Confirm cancellation
- Check your Apple ID or Google Play subscription list to verify the subscription status shows as cancelled or not renewing.
- Keep confirmation emails or screenshots proving cancellation date and status.
Follow-up actions
- If you were charged incorrectly, file a refund request with the store and contact facelab@irontech.mobi with evidence.
- For unresolved disputes, consider filing a formal complaint with UAE consumer protection authorities.
Helpful links
Facelab official website: https://facelab.mobi/
Apple subscriptions help: https://support.apple.com/en-us/HT202039
Google Play subscriptions help: https://support.google.com/googleplay/answer/7018481
UAE consumer protection: Ministry of Economy - Consumer Protection
Address
Company address
IRONTECH LIMITED (Facelab)
113 Georgiou Griva Digeni 2722 Astromeritis, Cyprus
Contact email
For support and cancellation requests: facelab@irontech.mobi
FAQ
Important warning regarding service limitations
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