Cancel FIREFLIES.AI online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Fireflies.Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Fireflies.Ai: Easy Method
What is Fireflies.Ai
Overview
Fireflies.Ai is a subscription-based software that records, transcribes and summarizes meetings automatically. It integrates with meeting platforms such as Zoom and Google Meet to capture audio and produce searchable transcripts and AI summaries.
Primary uses
Typical uses include meeting note automation, searchable call records, team collaboration on transcripts, and AI-generated highlights. The service is used by individuals and teams for productivity and documentation.
How to cancel Fireflies.Ai
Cancel via Web (direct via Fireflies app)
- Log into your account at the Fireflies web app (app.fireflies.ai).
- Go to Settings → Account Settings → Manage Subscription.
- Click “Cancel Subscription” (or “I want to cancel subscription”), leave feedback if requested, click Continue then Cancel.
- After cancellation the account will downgrade to the Free tier.
Cancel via App Store, Google Play or Email
- App Store (iOS): Subscriptions purchased through Apple are managed in your Apple ID subscriptions. Fireflies help documentation does not provide direct iOS cancellation steps; use Apple’s subscription settings to cancel.
- Google Play (Android): Subscriptions purchased through Google Play are managed in the Google Play Subscriptions area. Fireflies does not provide a direct Android cancellation flow; use Google Play to cancel.
- Email (preferred for direct support): Send a cancellation request from the registered account email to support@fireflies.ai. Include account email and any subscription identifiers to speed processing.
What happens when you cancel
Access and renewals
After cancellation the account downgrades to the Free tier as noted in the account settings flow. You will not be billed for subsequent renewal cycles once cancellation is completed.
Data and account status
Your recordings and transcripts remain in your account subject to Free-tier storage limits. It is good practice to export important transcripts and assets before cancellation or downgrade.
Will I get a refund?
Monthly plans
- Full refund: Eligible if you used Fireflies for 7 days or fewer and logged 3 meetings or fewer.
- Pro-rated refund: Eligible when usage exceeds 7 days or more than 3 meetings (pro-rated amount may apply).
Annual plans and other rules
- Annual plan full refund: Eligible if used Fireflies for 7 days or fewer and logged 20 meetings or fewer.
- Annual pro-rated refund: Not available for annual plans.
- Refunds apply only to subscription plans, not to AI Credits add-ons.
- Processing time: Refunds take 5 - 10 business days to reflect. The payment card must remain saved in the account to process the refund.
Fireflies.Ai plans and pricing
Pricing table
| Plan | Price (AED) | Billing period | Key features |
|---|---|---|---|
| Free | AED 0.00 | Monthly | Unlimited transcription, limited AI summaries, 800 mins storage/seat |
| Pro (annual) | AED 36.70 | Monthly (billed annually) | Unlimited transcription, unlimited AI summaries, 8,000 mins storage/seat |
| Pro (monthly) | AED 66.06 | Monthly | Same as Pro annual but with monthly billing |
| Business (annual) | AED 69.73 | Monthly (billed annually) | Unlimited transcription, unlimited AI summaries, unlimited storage, video recording, team analytics |
| Business (monthly) | AED 106.43 | Monthly | Same as Business annual but with monthly billing |
| Enterprise | AED 143.13 | Monthly (billed annually or monthly) | All Business features + rules engine, SSO, HIPAA, dedicated manager, private storage |
Notes on pricing
Fireflies publishes prices in USD on its site; the AED figures above use a conversion assumption of 1 USD = 3.67 AED. Official billing and exact local pricing are shown in your account at checkout.
For final prices and local taxes, check the official site or your account billing page at https://fireflies.ai.
Your consumer rights in United Arab Emirates
Statutory rights
There is no UAE-specific statutory 14-day cancellation/refund right referenced in Fireflies’ policies. The EU 14-day right-of-withdrawal does not apply to UAE users for Fireflies services.
How Fireflies handles UAE customers
- Fireflies follows its internal refund policy and usage thresholds rather than an explicit UAE statutory cooling-off period.
- If you have questions about local consumer protections, consult UAE consumer protection authorities or legal counsel.
- Official terms are available at https://myfirefly.ai/terms/.
Customer experiences
Positive feedback
Users frequently praise transcription accuracy, speed, and an easy-to-use interface. Reviewers in the UAE highlight value for money and the convenience of mobile apps and fast access to notes.
Negative feedback
Common complaints include occasional transcription mistakes, automatic joining of meetings (which some users find intrusive), and frustrations with billing or support experiences reported by some reviewers.
Documentation checklist
Before you cancel
- Export important transcripts and summaries you want to keep.
- Check which account email and payment method are on file.
- Note subscription start date, billing invoices and recent charges.
What to include in your cancellation request
- Account email address (the one registered with Fireflies).
- Subscription ID or invoice number if available.
- Clear request to cancel and whether you request a refund (include reasons and dates).
- Screenshots of billing or receipts if disputing a charge.
Common mistakes
Cancelling via the wrong place
Example: cancelling through Fireflies web settings when the subscription was purchased through Apple or Google. If you bought via Apple/Google you must cancel through those stores, not only through Fireflies.
Missing refund conditions
Example: requesting a full refund after exceeding the usage thresholds (days or meetings). Check the 7-day/meeting limits for monthly and annual plans to confirm eligibility before requesting a full refund.
Comparative recap
At-a-glance table
| Plan | Price (AED) | Billing | Best for |
|---|---|---|---|
| Free | AED 0.00 | Monthly | Individuals testing features or low-volume users |
| Pro (annual) | AED 36.70 | Monthly (billed annually) | Frequent users wanting cost savings |
| Pro (monthly) | AED 66.06 | Monthly | Users needing flexibility without annual commitment |
| Business (annual) | AED 69.73 | Monthly (billed annually) | Teams needing analytics and unlimited storage |
| Business (monthly) | AED 106.43 | Monthly | Teams that require monthly billing flexibility |
| Enterprise | AED 143.13 | Monthly or annual | Large organisations requiring SSO, HIPAA, private storage |
How to choose
- Pick Free to evaluate the product and export key transcripts before upgrading.
- Choose Pro if you need more storage and unlimited AI summaries.
- Choose Business or Enterprise for team analytics, advanced compliance and dedicated support.
After cancelling
Helpful links
- Login and account management: https://app.fireflies.ai
- Official site and product info: https://fireflies.ai
- Terms and refund policy: https://myfirefly.ai/terms/
- Support email: support@fireflies.ai
Next steps after cancellation
Export any needed transcripts and check your account to confirm the downgrade to Free. Verify that no future charges are scheduled and keep copies of cancellation confirmations.
If you requested a refund, monitor your payment method for the 5 - 10 business day processing window and follow up with support if it does not appear.
Address
Company address
Fireflies.Ai (corporate contact): 5424 Sunol Blvd, Ste 10-531, Pleasanton, CA 94566, USA.
Contact channels
Primary support email: support@fireflies.ai. For account changes, log into app.fireflies.ai.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.