cancellation Freshbooks: Easy Method

What is FreshBooks

Overview

FreshBooks is a cloud-based accounting and invoicing service designed for small businesses and freelancers. It helps with invoicing, expense tracking, time tracking and accepting online payments.

Primary use

Users typically use FreshBooks to send professional invoices, track expenses, and manage simple accounting tasks without a full accounting system. Plans are subscription-based and billed monthly or annually.

How to cancel FreshBooks

Cancel via web (direct through FreshBooks)

• Log into your FreshBooks account and go to your user profile.
• Open "Billing and Upgrade" and click the "cancel your account" link.
• Follow the on-screen prompts to confirm cancellation; your account stays active until the end of the current billing cycle.

Cancel via mobile app stores

• Apple App Store (iOS): Billing is handled by Apple. Cancel via your device settings or Apple ID subscriptions. See Apple support for details: Manage subscriptions with Apple.
• Google Play (Android): Billing is handled by Google Play. Cancel via Google Play subscription management. See Google support: Manage subscriptions with Google Play.

Payroll add-on and support

• Payroll add-on cancellation usually requires contacting FreshBooks Support directly; it is not always cancellable from the self-service billing page.
• If you have questions or need help completing cancellation, contact FreshBooks Support: FreshBooks Support.

What happens when you cancel

Access and billing

After you confirm cancellation, your account remains active until the end of the current billing cycle. You will not be billed for future cycles after cancellation takes effect.

Data retention and reactivation

FreshBooks preserves your account data and allows reactivation later. Your historical invoices, clients and records generally remain available if you choose to reactivate.

Will I get a refund?

Subscription refund policy

• FreshBooks states subscription fees are non-refundable and non-transferable under their Terms of Service.
• Refunds for subscriptions are not routinely provided; disputes must be raised within 90 days in most cases.

Exceptions and payment refunds

• FreshBooks may limit refunds to a maximum of three months' fees for disputes raised within 90 days.
• If you processed client payments via FreshBooks Payments or Stripe, you (the business owner/admin) can issue full or partial refunds via the FreshBooks interface; transaction fees are typically not refunded and refunds take about 3 - 7 business days to reach the payer.

FreshBooks plans and pricing

Summary of common monthly plans

FreshBooks pricing is primarily listed in USD; the following AED approximations use an approximate FX rate (1 USD ≈ 3.67 AED). Exact local pricing may vary.

Current plan table (approximate)

For exact AED pricing or promotions, log into your FreshBooks account or contact FreshBooks directly via FreshBooks Support.

Your consumer rights in United Arab Emirates

General rights

FreshBooks applies its global Terms of Service to subscriptions; it does not reference a UAE-specific statutory 14-day cooling-off period. UAE consumers should be aware that FreshBooks treats subscription fees as non-refundable unless otherwise stated.

Practical guidance for UAE users

• Check who billed you: FreshBooks directly, Apple, or Google Play - the billing party controls refunds and cancellations.
• Raise disputes within 90 days with FreshBooks if you believe a charge is incorrect; keep records of bills and correspondence.

Customer experiences

Positive feedback

• Users often praise FreshBooks for a user-friendly interface and fast setup, especially for freelancers and small businesses.
• Support is frequently described as responsive and polite in many reviews.

Common criticisms

• Some users report limitations in advanced reporting and accounting depth, requiring manual workarounds.
• There are recurring complaints about unstable bank integrations, Stripe integration issues, and difficulty cancelling when billed through app stores.

Documentation checklist

Account and billing details

• Your FreshBooks account email and user name.
• Last billing date and current plan name.
• How you are billed (FreshBooks direct, Apple App Store, or Google Play).

Records to gather before cancelling

• Copies of recent invoices, receipts and exported reports you may need later.
• Any payroll or add-on subscription details, and relevant contact notes with support.
• Payment receipts if you will dispute charges (keep card or transaction IDs).

Common mistakes

Not checking the billing source

Many users assume FreshBooks billed their card directly and cancel the account, while the subscription was managed by Apple or Google.

If you were billed through the App Store or Google Play you must cancel via that store to stop future renewals.

Assuming automatic refunds or immediate stop of charges

Expect no automatic subscription refunds; FreshBooks’ policy is non-refundable subscriptions unless a dispute is accepted within the allowed window.

Also remember that cancelling does not always remove add-ons like payroll without contacting Support.

Comparative recap

Quick comparison table

After cancelling

What to do immediately

• Export any invoices, client lists, and reports you need for recordkeeping before the account access ends.
• Confirm the billing stop date and save confirmation of cancellation for your records.

Helpful official links

• FreshBooks main site: https://www.freshbooks.com/
• FreshBooks Support: https://support.freshbooks.com/
• Apple subscriptions support: https://support.apple.com/en-us/HT202039
• Google Play subscriptions support: https://support.google.com/googleplay/answer/7018481

Address

FreshBooks head office

FreshBooks (head office) address as listed publicly:

1655 Dupont St. Suite 250, Toronto, Ontario M6P 3T1, Canada

Contact for support

For cancellation help or questions about billing and refunds, contact FreshBooks Support: https://support.freshbooks.com/