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I hereby notify you of my decision to terminate the contract relating to the Freshbooks service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Freshbooks: Easy Method
What is FreshBooks
Overview
FreshBooks is a cloud-based accounting and invoicing service designed for small businesses and freelancers. It helps with invoicing, expense tracking, time tracking and accepting online payments.
Primary use
Users typically use FreshBooks to send professional invoices, track expenses, and manage simple accounting tasks without a full accounting system. Plans are subscription-based and billed monthly or annually.
How to cancel FreshBooks
Cancel via web (direct through FreshBooks)
- Log into your FreshBooks account and go to your user profile.
- Open "Billing and Upgrade" and click the "cancel your account" link.
- Follow the on-screen prompts to confirm cancellation; your account stays active until the end of the current billing cycle.
Cancel via mobile app stores
- Apple App Store (iOS): Billing is handled by Apple. Cancel via your device settings or Apple ID subscriptions. See Apple support for details: Manage subscriptions with Apple.
- Google Play (Android): Billing is handled by Google Play. Cancel via Google Play subscription management. See Google support: Manage subscriptions with Google Play.
Payroll add-on and support
- Payroll add-on cancellation usually requires contacting FreshBooks Support directly; it is not always cancellable from the self-service billing page.
- If you have questions or need help completing cancellation, contact FreshBooks Support: FreshBooks Support.
What happens when you cancel
Access and billing
After you confirm cancellation, your account remains active until the end of the current billing cycle. You will not be billed for future cycles after cancellation takes effect.
Data retention and reactivation
FreshBooks preserves your account data and allows reactivation later. Your historical invoices, clients and records generally remain available if you choose to reactivate.
Will I get a refund?
Subscription refund policy
- FreshBooks states subscription fees are non-refundable and non-transferable under their Terms of Service.
- Refunds for subscriptions are not routinely provided; disputes must be raised within 90 days in most cases.
Exceptions and payment refunds
- FreshBooks may limit refunds to a maximum of three months' fees for disputes raised within 90 days.
- If you processed client payments via FreshBooks Payments or Stripe, you (the business owner/admin) can issue full or partial refunds via the FreshBooks interface; transaction fees are typically not refunded and refunds take about 3 - 7 business days to reach the payer.
FreshBooks plans and pricing
Summary of common monthly plans
FreshBooks pricing is primarily listed in USD; the following AED approximations use an approximate FX rate (1 USD ≈ 3.67 AED). Exact local pricing may vary.
Current plan table (approximate)
| Plan | Approx. Price (AED / month) | Billing Period | Typical Features |
|---|---|---|---|
| Lite | ~AED30.80/mo (approx) | Monthly | Starting at $8.40 USD/mo - basic invoicing, ~5 clients |
| Plus | ~AED55.80/mo (approx) | Monthly | Starting at $15.20 USD/mo - more clients (~50), enhanced features |
| Premium | ~AED95.40/mo (approx) | Monthly | Starting at $26.00 USD/mo - unlimited clients, full feature set |
For exact AED pricing or promotions, log into your FreshBooks account or contact FreshBooks directly via FreshBooks Support.
Your consumer rights in United Arab Emirates
General rights
FreshBooks applies its global Terms of Service to subscriptions; it does not reference a UAE-specific statutory 14-day cooling-off period. UAE consumers should be aware that FreshBooks treats subscription fees as non-refundable unless otherwise stated.
Practical guidance for UAE users
- Check who billed you: FreshBooks directly, Apple, or Google Play - the billing party controls refunds and cancellations.
- Raise disputes within 90 days with FreshBooks if you believe a charge is incorrect; keep records of bills and correspondence.
Customer experiences
Positive feedback
- Users often praise FreshBooks for a user-friendly interface and fast setup, especially for freelancers and small businesses.
- Support is frequently described as responsive and polite in many reviews.
Common criticisms
- Some users report limitations in advanced reporting and accounting depth, requiring manual workarounds.
- There are recurring complaints about unstable bank integrations, Stripe integration issues, and difficulty cancelling when billed through app stores.
Documentation checklist
Account and billing details
- Your FreshBooks account email and user name.
- Last billing date and current plan name.
- How you are billed (FreshBooks direct, Apple App Store, or Google Play).
Records to gather before cancelling
- Copies of recent invoices, receipts and exported reports you may need later.
- Any payroll or add-on subscription details, and relevant contact notes with support.
- Payment receipts if you will dispute charges (keep card or transaction IDs).
Common mistakes
Not checking the billing source
Many users assume FreshBooks billed their card directly and cancel the account, while the subscription was managed by Apple or Google.
If you were billed through the App Store or Google Play you must cancel via that store to stop future renewals.
Assuming automatic refunds or immediate stop of charges
Expect no automatic subscription refunds; FreshBooks’ policy is non-refundable subscriptions unless a dispute is accepted within the allowed window.
Also remember that cancelling does not always remove add-ons like payroll without contacting Support.
Comparative recap
Quick comparison table
| Category | FreshBooks | Alternatives (e.g., QuickBooks, Xero) |
|---|---|---|
| User-friendliness | Highly user-friendly; strong for freelancers and simple invoicing. | Alternatives may have steeper learning curves but more accounting features. |
| Reporting & accounting depth | Good for basic reporting; may be limited for complex accounting needs. | Some competitors offer more advanced reporting and GL flexibility. |
| Bank & integrations | Useful integrations but some users report reliability issues with bank feeds and Stripe. | Alternatives vary; some have more robust bank reconciliation tools. |
| Support & cancellations | Support is generally responsive; cancellations are straightforward when billed directly but can be confusing via app stores. | Support quality varies; billing through app stores is a common complexity across providers. |
| Pricing | Transparent tiered pricing; often perceived as good value for freelancers. | Competitors offer comparable tiers; exact value depends on required features. |
After cancelling
What to do immediately
- Export any invoices, client lists, and reports you need for recordkeeping before the account access ends.
- Confirm the billing stop date and save confirmation of cancellation for your records.
Helpful official links
- FreshBooks main site: https://www.freshbooks.com/
- FreshBooks Support: https://support.freshbooks.com/
- Apple subscriptions support: https://support.apple.com/en-us/HT202039
- Google Play subscriptions support: https://support.google.com/googleplay/answer/7018481
Address
FreshBooks head office
FreshBooks (head office) address as listed publicly:
1655 Dupont St. Suite 250, Toronto, Ontario M6P 3T1, Canada
Contact for support
For cancellation help or questions about billing and refunds, contact FreshBooks Support: https://support.freshbooks.com/