Cancel GOTOTOP LTD online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Gototop Ltd service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Gototop Ltd: Easy Method
What is Gototop Ltd
Service overview
Gototop Ltd is a SaaS provider offering project management and collaboration tools designed for businesses and teams.
The platform is delivered via web and mobile apps and uses subscription billing for access to premium features.
Where it operates
Gototop Ltd is a Cyprus-registered company providing services globally, including customers in the United Arab Emirates.
Official information and account management tools are available at the company website: gototop.app.
How to cancel Gototop Ltd
Cancel via App Store or Google Play
- If you subscribed through Apple App Store or Google Play, you must cancel the subscription through that store.
- Deleting the app from your device does not stop auto-renewals; use the store subscription settings instead.
- Apple guide: manage subscriptions on Apple.
- Google Play guide: manage subscriptions on Google Play.
Cancel via Gototop website (Gototop.app)
- If you subscribed directly on the website, sign in to your account and go to account settings to cancel auto-renewal.
- Cancel at least 24 hours before the subscription end to avoid the next billing cycle.
- Uninstalling the app alone does not cancel website subscriptions; you must cancel inside your account.
Direct / formal cancellation (email or postal)
- Send a cancellation request email to legal@gototop.app or gototop@support-team.app with your account details and cancellation intent.
- You may send registered postal mail to the company address in Cyprus; follow up for confirmation.
- Keep copies of all communications and request a written confirmation of cancellation.
What happens when you cancel
Access after cancellation
When you cancel, your access to paid features generally continues until the end of the current billing period.
After the billing period ends, access reverts to the free tier (if available) or the account becomes inactive for paid features.
Auto-renewal and termination
Auto-renewal stops at the end of the current term if you cancel in time; subscriptions billed through app stores must be stopped through those stores.
If cancellation is not completed before the renewal deadline, you may be billed for the next period and will need to request cancellation for the following cycle.
Data retention and export
Data generated during the subscription is typically retained according to Gototop’s policies; export your data before access ends if you need it.
Contact support or check your account settings for export options and data retention timelines.
Will I get a refund?
General refund policy
All purchases are non-refundable unless the digital content or service is defective, according to Gototop’s stated policy for non-EEA customers.
Gototop cannot issue refunds for purchases made through the Apple App Store or Google Play; you must request refunds from the store.
EEA and Switzerland exceptions
- If you are covered by EEA or Swiss rules, you typically have a 14-day right of withdrawal for digital services.
- If you explicitly consented to immediate service start within that period, only a proportional refund for unused time may apply.
Defective content claims
If the digital service is defective, you may be entitled to a refund or remedy even outside normal withdrawal rights.
Document the issue, contact Gototop support, and escalate with supporting evidence if required.
Gototop Ltd plans and pricing
Pricing availability
No official AED prices for Gototop Ltd plans in the UAE for 2024 - 2025 were found in public sources.
Contact Gototop directly for current pricing and local currency options.
How to get pricing
Request a quote via the website or email legal@gototop.app for plan details and billing currency options.
For store purchases check the App Store or Google Play pages for local pricing in your Apple/Google account currency.
| Plan | Price (AED) | Notes |
|---|---|---|
| Contact for pricing | Contact for pricing | Official AED pricing not publicly available; request a quote at gototop.app. |
Your consumer rights in United Arab Emirates
Applicable UAE protections
Consumers in the UAE are protected by national consumer protection laws and regulations administered by the Ministry of Economy and relevant emirate authorities.
These protections cover misleading practices, defective digital goods, and unfair contract terms where applicable.
How to raise a dispute in the UAE
- Contact Gototop support first and request remedies and written responses.
- If unresolved, file a complaint with the UAE Ministry of Economy Consumer Protection Department or the consumer protection authority in your emirate.
Useful official resources
For government guidance and complaint submission, see the Ministry of Economy: economy.gov.ae.
Consider seeking local legal advice for complex disputes or significant sums.
Customer experiences
Positive reports
Many users report that the platform’s features improve team productivity and that account management via the website is straightforward.
Customers who subscribe directly via the website typically manage cancellations through account settings without issue.
Negative reports
Common negative experiences involve confusion over store-based subscriptions and expecting Gototop to cancel App Store/Google Play renewals.
Refund requests for store purchases are often redirected to Apple or Google, which can cause frustration and delays.
Typical resolution patterns
Successful resolutions often involve clear documentation, early cancellation (24+ hours before renewal), and direct email to legal@gototop.app.
Registered postal requests and follow-ups increase the chance of receiving written confirmation for the cancellation.
Documentation checklist
Essential items to prepare
- Account email and username used with Gototop.
- Subscription ID or invoice number and billing date.
- Receipt from App Store/Google Play if purchased via a store.
Support evidence
- Screenshots of subscription status, billing history, and renewal dates.
- Copies of emails or letters sent to Gototop (including dates and recipients).
- Proof of postal delivery if you send registered mail to the Cyprus address.
Common mistakes
Deleting the app instead of cancelling
Many users think deleting the mobile app cancels a subscription; it does not stop auto-renewal for store subscriptions.
Always cancel within the App Store, Google Play, or Gototop account settings depending on how you subscribed.
Missing the cancellation deadline
Waiting until the renewal date can lead to an unintended charge for the next period.
Cancel at least 24 hours before the period ends for website subscriptions and follow store-specific deadlines for app purchases.
Poor documentation
Not saving receipts, confirmation emails, or screenshots makes dispute resolution slower and less certain.
Keep clear records of dates, communications, and proof of attempts to cancel.
Comparative recap
Quick method comparison
The following table summarizes cancellation routes, ease, and refund routes based on official guidance.
Notes on interpretation
“Ease” is relative; store cancellations require using Apple/Google account settings, while direct website or email allows direct communication with Gototop.
| Method | Ease | Refund responsibility |
|---|---|---|
| Apple App Store | Medium - manage in Apple ID subscriptions | Apple handles refunds; contact Apple Support |
| Google Play | Medium - manage in Google Play subscriptions | Google handles refunds; contact Google Play Support |
| Gototop website (account settings) | Easy - cancel in account settings before 24 hours cutoff | Gototop may consider refunds for defective services; non-refundable otherwise |
| Email / Registered mail | Variable - depends on response time | Gototop can review requests; store purchases still require store refund requests |
After cancelling
Immediate next steps
Save cancellation confirmation and monitor your bank or card statements for any unexpected charges.
If you were billed after canceling, contact Gototop support and provide your documentation.
Helpful links and contacts
- Gototop official site: gototop.app
- Apple subscription support: support.apple.com
- Google Play subscriptions: support.google.com
- UAE Ministry of Economy: economy.gov.ae
Escalation advice
If you cannot resolve the issue directly, file a complaint with the UAE consumer authority or seek local legal counsel for assistance.
Retain all correspondence and receipts to support your claim.
Address
Company postal address
Gototop Ltd - 14 Panagioti Tsangari, 1st Floor, Office 1E, 4047, Limassol, Cyprus.
For formal cancellation by post, send registered mail to the address above and keep proof of posting and delivery.
Email contacts
Primary legal/cancellation email: legal@gototop.app
Support email (alternative): gototop@support-team.app
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.