cancellation Landed: Easy Method

What is Landed

Overview

Landed is a subscription-based software-as-a-service (SaaS) platform that helps e-commerce and import teams calculate landed costs, including shipping, duties, taxes and fees.

The service automates cost allocations across inventory and supply chains so businesses can price and forecast more accurately.

Who uses it

Typical users are merchants, operations teams and accountants who manage cross-border purchasing and need consistent landed-cost calculations.

Landed operates from the United States and supports global workflows; local UAE support details are limited in public materials.

How to cancel Landed

Cancel via web account

• Sign in to your Landed account at landed.com.
• Go to Account Settings or Billing / Subscription section.
• Select the subscription and choose “Cancel subscription.”
• Confirm the cancellation; access typically ceases immediately on web cancellations.

Other cancellation routes

• If you subscribed through an app store, cancel via Google Play or Apple App Store before the renewal date to stop automatic renewal.
• If you need a written trail, email Landed support (refer to your account-confirmation email for the official address) and keep a copy of the request.

What happens when you cancel

Access and service

For web subscriptions, access normally ends immediately after cancellation.

Features and integrations tied to your subscription will stop functioning once the billing stops.

Data and export

Export any critical reports or data before cancelling; availability of data after cancellation depends on Landed’s retention policy.

Contact support if you need a copy of historical invoices or account data after cancellation.

Will I get a refund?

General refund policy

Landed’s public materials indicate fees are generally non-refundable except where required by law or Landed’s internal policy.

There is no explicit 14-day statutory cooling-off right referenced in Landed’s terms or help documents.

Exceptions and special cases

• Refunds for partial subscription periods are generally not available for app-store billing; cancel before renewal to avoid next charge.
• Where Landed’s guarantees apply (for example, documented service failure), limited partial refunds may be possible - raise the issue with support and provide evidence.

Landed plans and pricing

Pricing availability

No verified UAE-specific or AED pricing for Landed (2024/2025) was found in public sources.

For accurate and current pricing, contact Landed sales via the official website.

How to get a quote

Request a quote through landed.com or your account representative for region-specific pricing.

Enterprise and usage-based plans may require custom proposals.

Your consumer rights in United Arab Emirates

Applicable UAE protections

UAE consumers are protected under national consumer protection laws and regulations administered by the Ministry of Economy.

These local rights can apply even when dealing with foreign-based service providers, depending on the case.

Practical steps for UAE residents

• Keep records: invoices, subscription confirmations, and all correspondence with Landed.
• If you believe a provider breached consumer law, contact the UAE Ministry of Economy Consumer Protection department via their official portal for guidance.

Customer experiences

Positive feedback

Some users have praised Landed for helping clarify complex purchasing costs and improving visibility into landed cost calculations.

Positive reviews highlight helpful onboarding and useful integrations for inventory and cost planning.

Negative feedback and cautions

Negative reports include complaints about responsiveness, document handling and unexpected fee changes in some user accounts.

As with any SaaS vendor, experiences vary; take time to review service-level commitments and ask for references for similar customers.

Documentation checklist

Before you cancel

• Account email and username
• Subscription ID or invoice numbers
• Payment method and last payment date
• Any contract or service-level agreement (SLA)

When you submit a cancellation

• Save a screenshot or confirmation of the cancellation page
• Keep copies of all support emails and ticket numbers
• Request written confirmation of termination and any data-retention details

Common mistakes

Assuming app-store and web cancellations behave the same

Many users cancel in the app but forget to stop billing in the app store; this can lead to unexpected renewals.

If you subscribed via Google Play or the Apple App Store, cancel through the store to prevent automatic renewals.

Not keeping proof

Failing to retain cancellation confirmation or correspondence makes refunds or disputes harder to resolve.

Always save screenshots and support ticket IDs and follow up until you receive written confirmation.

Comparative recap

Channel overview

The table below summarizes cancellation and refund behavior by channel using available verified information.

How to act

Use the recommended actions column to choose the fastest route for cancellation and proof collection.

After cancelling

Confirmations and follow-up

Wait for and save written confirmation of cancellation and any details about data retention or final invoices.

If charges continue after cancellation, collect evidence and contact both the payment provider and Landed support promptly.

Helpful links and contacts

• Official Landed website: https://landed.com/
• UAE Ministry of Economy - Consumer Protection: https://www.economy.gov.ae/

Address

Corporate address

548 Market Street #79600

San Francisco, California, 94107, United States

Notes on contacting from UAE

Landed does not publish a listed UAE office address; use the official website for support channels and requests.

For formal complaints or consumer-rights enquiries in the UAE, retain all correspondence and consult the Ministry of Economy consumer protection resources.