Cancellation Landed: Easy Method

What is Landed

Service profile and business model

Landed is presented here as a business tool connected to SAP B1 and focused on managing import costs and landed expenses. The service description points to subscription use, but the public pricing data for the Philippines is very thin, and the verified terms we do have come from LANDED Self-Serve Terms and Conditions at Landed terms page. The truth is, that already makes cancellation more confusing than it should be for Philippine users.

What is clear from the verified terms is that LANDED uses an auto-renewing subscription setup. The terms say the subscription renews for another period equal to the initial term, without notice, until you cancel "at the end of your subscription term" (employer.gotlanded.com). If you signed up quickly and did not save the original plan details, heads up: you need to confirm where you subscribed before doing anything else.

What users are likely paying for

The service context says Landed helps businesses calculate and manage landed costs inside SAP B1. In plain language, that usually means import cost allocation, pricing visibility, and cost tracking for products. Those are the features companies use to avoid underpricing stock after freight, duties, and related charges are added.

For cancellation purposes, what matters is not the feature list but the billing structure behind it. The verified data shows one listed plan called Explore Plan (US) at $0.00 (₱0), described as pay-as-you-go. There is no verified paid recurring plan list for the Philippines in the source pack, so if you are being charged, your actual plan may have been quoted directly or attached to an employer or business account.

Availability in the Philippines

Landed is not well documented with Philippines-specific pricing, Filipino-language support, or local billing pages in the verified sources. Support is available 24/7 by live chat, email at [email protected], and phone at +1 (415) 941-5501. The common local issues noted in the research are difficulty reaching support outside convenient hours and limited Filipino-language support.

If you are in the Philippines and using GCash, Maya, or a local credit card, take note: the verified terms do not spell out local refund handling, local taxes, or local billing cycles. That means you should save every invoice, plan screen, and cancellation confirmation before your next charge date.

How to cancel Landed without extra charges

Checks to do before you press cancel

Many users get frustrated because they think they canceled, then another charge appears on the next billing date. Before you cancel, open your account and note your exact renewal date, current plan name, and billing source. Save screenshots of the Subscription page, the Account Settings page, and the latest payment receipt.

This step matters because LANDED's terms confirm automatic renewal unless you cancel before the next term starts (employer.gotlanded.com). If your payment came through direct web billing, your cancellation path is different from App Store or Google Play. If you skip this check, you can end up canceling the wrong channel and still getting billed.

• Screenshot your current plan and renewal date.
• Download or save recent invoices and receipts.
• Check whether payment came from the website, App Store, or Google Play.
• Export or save any data you may need after access ends.

Cancel through the website account

The verified self-serve path is straightforward on paper. Log in to your LANDED account, go to Account Settings, open Subscription, and follow the prompts to cancel the subscription (employer.gotlanded.com). That is the main direct method listed in the verified terms.

A practical click path is this: Sign in > Account Settings > Subscription > Cancel Subscription > Confirm. If the interface shows a final confirmation screen, do not close the page early. Wait until you see an on-screen confirmation, and then save a screenshot with the date and time.

If you also want to remove the account itself, LANDED has a separate help page for account deletion at account deletion help. Cancellation and account deletion are not always the same thing. Canceling stops renewal, while deletion may affect access and stored information.

Cancel through App Store or Google Play

The verified terms also mention app marketplace cancellation routes, so these should be used if you subscribed through your mobile store. On iPhone or iPad, open App Store, tap your profile icon, tap Subscriptions, find LANDED, and tap Cancel Subscription (employer.gotlanded.com). If LANDED does not appear there, your billing probably came from the web instead.

On Android, open Google Play Store, tap your profile or menu area, tap Payments and subscriptions or Subscriptions, locate LANDED, and tap Cancel Subscription (employer.gotlanded.com). Do not uninstall the app and assume that billing stops. App removal does not cancel a subscription in App Store or Google Play.

• Use App Store only if Apple billed you.
• Use Google Play only if Google billed you.
• If no active subscription appears, return to the web account.
• Save the store cancellation confirmation email or screenshot.

Support, email, phone, and postal option

If the self-serve path fails, contact support immediately through live chat at gotlanded.com, email [email protected], or call +1 (415) 941-5501. Support availability is listed as 24/7. In your message, include your account email, billing date, last charge amount, and a screenshot of the subscription page.

If you need a formal written trail, you can also send a registered cancellation letter to the business address. Some users in the Philippines prefer a paper trail when charges continue after online cancellation. A newer option some people use instead of traditional registered mail is a certified digital letter service such as Postclic, which creates time-stamped proof of sending and receipt.

If you choose postal notice, send it early because delivery to a California address can take time from the Philippines.

After cancellation, what changes on your account

Access and renewal timeline

The terms confirm that subscriptions renew automatically for another period equal to the original one unless canceled before renewal (employer.gotlanded.com). In practical terms, if your billing date is April 30 and you cancel on April 20, you would normally keep access until April 30, then renewal should stop. The verified terms do not say that access ends immediately after cancellation.

If you do nothing, the subscription keeps rolling into another term without notice according to the terms. That is the part that causes the most billing complaints with auto-renew services. Put a calendar reminder at least 3 days before renewal so you have time to confirm the cancellation actually registered.

Your data after the subscription ends

Landed's verified terms do not specify data retention after cancellation. That means there is no clear published promise in the source pack about how long your account data, settings, or uploaded records remain available after a canceled subscription. If your business relies on those records for SAP B1 workflows, export what you can before the end date.

If you plan to delete the account entirely, use the dedicated deletion help page and keep a copy of the request. Here is the thing: cancellation stops future billing, but account deletion is the stronger step when you no longer want your profile or stored information retained.

Landed refunds and billing disputes in the Philippines

What the published policy actually says

On refunds, the verified terms are not very detailed. The source pack confirms automatic renewal, but it does not clearly promise refunds for unused time, billing mistakes, or partial months (employer.gotlanded.com). That means you should not assume a pro-rated refund will be granted after you cancel mid-cycle.

The research also says unused-period refunds are not explicitly mentioned, and billing-error handling is not specifically explained in the terms. In real life, that usually means refund outcomes depend on support review, your evidence, and how quickly you report the charge.

How to ask for a refund

If you were charged after canceling, send one clear refund request through [email protected] and live chat on the same day. Attach your cancellation screenshot, the receipt or statement line showing the amount, and the date the cancellation was submitted. Ask for a written reply confirming whether the charge will be reversed.

• State your account email and full name.
• List the charge date and exact amount.
• Attach the cancellation confirmation.
• Request a refund for continued billing.

If the charge came through App Store or Google Play, ask for the refund there first because Apple and Google control billing on their own platforms. A web support team often cannot directly reverse a store-billed payment.

Your rights in the Philippines for disputes and chargebacks

In the Philippines, subscription complaints can fall under the Consumer Act of the Philippines or RA 7394, with DTI handling consumer complaints. For card and e-wallet disputes, BSP rules are relevant. For unauthorized or continued charges, Philippine users can ask their bank, card issuer, GCash, or Maya for a chargeback, and the common dispute window is up to 60 days from the statement date.

Use a chargeback only after you have tried the merchant channel and kept proof. Save screenshots of your cancellation confirmation, support emails, and bank statement entries. If the merchant ignores you and billing continues, those records are what usually decide the case.

Landed subscription terms that affect cancellation

Auto-renewal, commitment, and trial details

The strongest clause in the verified terms is the auto-renewal clause. LANDED says the subscription term automatically renews for another term of the same length at the end of your subscription term without notice until you cancel (employer.gotlanded.com). If you signed up for a monthly term, expect another month. If you signed up for a longer initial term, the next term may mirror that length.

The terms do not specify a minimum commitment duration in the verified data. They also do not mention a free trial period or any free-trial-to-paid conversion rule. So if a sales rep or landing page offered a trial, save that message separately because it is not clearly described in the published terms we have.

Law, disputes, and post-cancel data handling

The verified terms do not specify the governing law in the source pack, and they do not spell out dispute resolution procedures. They also do not explain data retention after cancellation. That leaves some practical gaps for users who want to know where to escalate and how long their information stays on file.

For a Philippine user, the safe approach is simple. Save everything before canceling, use written support channels, and escalate to DTI for consumer complaints or to your bank or e-wallet provider for payment disputes if a charge appears after cancellation.

Landed plans and pricing for Philippine users

Available published plan data

Prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP, and you should confirm exact local pricing on the official website.

What this pricing data means in practice

The only verified plan in the source pack is a $0.00 (₱0) pay-as-you-go Explore Plan. There is no verified recurring paid Philippines price list for 2025 or 2026 in the provided material. So if you are paying a subscription fee, your plan may be custom, employer-linked, or sold through a sales process that is not shown publicly.

That makes value comparison difficult because there is no complete official local pricing table to compare monthly against annual billing. There is also no verified cancellation fee and no verified early termination fee in the terms data, which is good news for users worried about exit penalties.

Your rights in the Philippines when Landed billing goes wrong

Laws that matter to your cancellation

For users in the Philippines, the main consumer framework is the Consumer Act of the Philippines or RA 7394, with DTI as the practical complaint channel for online consumer issues. The jurisdiction block also notes a 7 working day cooling-off period for door-to-door and distance sales in certain cases, but there is no universal statutory cooling-off rule for every online subscription.

Applied to Landed, that means you should not assume an automatic 7 day refund right just because the sign-up happened online. The terms we have do not mention a cooling-off period or a withdrawal right. If you subscribed through a direct sales flow, ask support to clarify whether your plan was treated as a distance sale and request cancellation in writing right away.

How to escalate a complaint

If Landed keeps charging you after cancellation, start with merchant support and give them one clear deadline to respond, such as 3 business days. After that, file a complaint with DTI and a payment dispute with your bank, credit card issuer, GCash, or Maya if a charge has already posted. BSP-related chargeback windows commonly run up to 60 days from the statement date.

Prepare a short evidence pack with your sign-up date, cancellation date, screenshots, support emails, and bank statement. The cleaner your file is, the faster your complaint moves. For competition-related concerns, the research lists the Philippine Competition Commission, but routine subscription billing complaints usually go first to DTI or your payment provider.

Useful authority contacts

For Philippine consumer complaints, use DTI's consumer channels and official website. For card and e-wallet disputes, contact your issuing bank or wallet provider immediately after the charge appears. If you are using GCash or Maya, dispute inside the app and then follow up with email support if needed.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas
• Philippine Competition Commission

What customers say about cancellation and support

Overall verdict from the available reviews

Based on the review data provided, cancellation looks difficult rather than smooth. The sentiment trend is 0 positive and 2 negative out of 2 unique reviews, which is a poor signal even if the sample is small. The recurring complaints match the local research issues: weak support response and trouble stopping recurring billing.

To stay fair, this is a tiny review sample and should not be treated as the whole story. Still, if all available unique reviews are negative, you should approach cancellation carefully and keep evidence from the start.

Individual review excerpts

• "Impossible to cancel; predatory billing practices. Despite multiple attempts to cancel via their email-only support system, I have received zero response, and the recurring charges continue." (TrustPilot)
• "Zero Support Issues Only Addressed After Public Complaint on Facebook" (TrustPilot)

No positive user review was included in the provided dataset, so it is better to say that plainly. The balanced point is that LANDED does publish self-serve cancellation routes in its terms, plus 24/7 chat and email support, which are useful if they respond promptly.

Documentation checklist before and after you cancel

What to save before cancellation

Before canceling, build a small evidence folder on your phone or laptop. Save the current subscription page, the latest invoice, the billing date, and any screen that shows your plan name. If your service is tied to SAP B1 work, export any records you may need because the data retention policy is not clearly published in the verified terms.

• Screenshot of Account Settings
• Screenshot of Subscription page
• Latest invoice or receipt
• Renewal date in your calendar

What to save for refunds and after cancellation

For refund requests, the most useful items are transaction IDs, charge dates, amounts, and the exact timestamp of your cancellation. If you contact support, save the email thread and chat transcript. Those details matter if you need to ask your bank, GCash, or Maya for a chargeback within the usual 60 day dispute window.

After canceling, keep the confirmation screen and any confirmation email for at least 3 billing cycles. That sounds long, but it protects you if a delayed or duplicate charge appears later on your statement.

Common Landed cancellation mistakes that cause extra charges

Using the wrong cancellation channel

A very common mistake is canceling on the website when the subscription was actually bought through App Store or Google Play. In that scenario, web cancellation may not stop store billing. Real example: a user removes the app from an iPhone and assumes billing ends, but Apple continues charging because the subscription still exists under App Store > Subscriptions.

Solution: identify the billing source before anything else. If the last receipt came from Apple or Google, use that platform's subscription settings and save the platform confirmation.

Canceling too close to the renewal date

Because LANDED says subscriptions auto-renew without notice for the same term length until canceled, leaving it until the last minute is risky (employer.gotlanded.com). A charge can post before you notice, especially if your bank statement updates late at night Philippine time while support is on a different schedule.

Solution: cancel at least 3 days before renewal and check the account again the next day. That buffer is practical, especially when support response is slow.

Expecting a pro-rated refund automatically

Some users cancel halfway through a billing cycle and expect money back for unused days. The verified policy data does not clearly promise refunds for unused periods. So if you cancel on the 10th of a 30 day cycle, access may continue until the end date, but a partial refund is not guaranteed.

Solution: time your cancellation before renewal if you want to avoid paying for another period. If a billing error happened, ask for a refund immediately with screenshots and receipts.

Not keeping proof of cancellation

This is the mistake that hurts most when support goes silent. One of the negative reviews mentions repeated attempts and continued recurring charges. Without screenshots, users struggle to prove when the cancellation was submitted.

Solution: save the final confirmation page, the email acknowledgment, and your chat transcript. If you use registered mail, keep the delivery proof too.

Confusing account deletion with billing cancellation

Some services separate account deletion from subscription cancellation, and LANDED has a dedicated account deletion help page. If you only request deletion but never stop the subscription correctly, billing can become messy. The reverse can also happen: you cancel billing but leave the account intact.

Solution: treat cancellation and deletion as two separate tasks unless the support reply clearly says both were completed. Ask support to confirm both points in writing.

Cancellation methods compared at a glance

Side by side comparison

Key takeaway for choosing a method

The fastest route is usually the same place that billed you. Web billing should be canceled inside the account, while Apple and Google billing should be canceled inside their own subscription menus. Registered mail is slower but gives stronger documentary proof if there is a dispute later.

No specific cancellation fee or early termination fee is stated in the verified terms. That lowers the risk of exiting, but the bigger risk is administrative: using the wrong channel or failing to save proof.

What to do after you cancel and how to watch for continued billing

Immediate follow-up steps

Right after canceling, check for three things on the same day: an on-screen confirmation, an email confirmation, and a visible change in your subscription status. If the plan page still shows Active with a future renewal date, contact support immediately and attach your screenshot.

Also set a calendar reminder for the day before and the day after your usual billing date. That gives you a quick check window to catch any continued billing while your evidence is still fresh.

Statement monitoring and chargeback option

Watch your bank, credit card, GCash, or Maya statement for at least 2 to 3 billing cycles. If an unauthorized or continued charge appears, ask the merchant to reverse it first, then file a chargeback with your payment provider. In the Philippines, cardholders commonly have up to 60 days from the statement date to dispute a transaction under BSP-related practice.

DTI handles consumer complaints under RA 7394, while payment disputes go through your bank or e-wallet provider. Your cancellation screenshot is the piece of evidence you do not want to lose.

Alternatives if you are moving on

If you are leaving Landed because support or billing feels too messy, there are other platforms with stronger visibility in the Philippines job and recruitment space. JobStreet Philippines and Kalibrr are widely known, while Indeed Philippines also has a local portal with broad listings.

• JobStreet Philippines - free for job seekers, broad local employer base.
• Kalibrr - free for job seekers, skills-focused matching.
• Indeed Philippines - free for job seekers, large listing volume.

Useful links

• Landed Self-Serve Terms and Conditions
• Landed account deletion help
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Where to send a physical cancellation notice

Postal cancellation address

If you want a paper trail in addition to online cancellation, use this physical address:

• 19761 Bixby Dr, Cupertino, California, 95014-3324

Send your letter with your full name, account email, billing date, last charge amount, and a simple request to cancel renewal immediately. If you already canceled online, say that clearly and include the date and screenshot reference.

When online cancellation is enough

For most users, the account dashboard, App Store, Google Play, chat, and email routes should be enough if they work properly. Postal notice is mainly useful when you need extra proof because support is unresponsive or charges continue after cancellation.

If you do both, make the records consistent. Use the same account email, the same cancellation date, and the same wording in every channel so there is no confusion later.