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Leonardo Ai

Cancel LEONARDO AI online

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When do you want to cancel?
United Arab Emirates

Cancellation service #1 in United Arab Emirates

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Calculated on 5.6K reviews

Termination letter drafted by a specialized lawyer
Sender
Leonardo Ai Cancel Subscription | Postclic
Leonardo Ai
Piazza Monte Grappa n. 4
00195 Rome Italy
support@leonardo.ai
Subject: Cancellation of Leonardo Ai contract

Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Leonardo Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Leonardo Ai
Piazza Monte Grappa n. 4
00195 Rome , Italy
support@leonardo.ai
REF/2025GRHS4

cancellation Leonardo Ai: Easy Method

What is Leonardo Ai

Overview

Leonardo Ai is a subscription-based AI platform for generating and editing visual content aimed at artists, designers, and creators.

The service provides tiered plans, token top-ups, and web and mobile access for producing images and assets.

Core features

Key capabilities include AI-assisted image generation, token-based usage, and account-level subscription management on the web.

Mobile subscriptions may be purchased through App Store or Google Play and are managed by those stores.

How to cancel Leonardo Ai

Web (direct) cancellation

  • Sign in to your Leonardo account on the web.
  • Go to Tokens → Manage Subscription → Cancel Your Subscription.
  • Follow on-screen prompts to confirm; cancellation takes effect at the end of your billing cycle.

App Store and Google Play

  • iOS: Cancel via Apple’s subscription management in your device Settings or App Store subscriptions - Leonardo cannot cancel in-app purchases.
  • Android: Cancel via Google Play’s subscription manager - Leonardo’s Help Center or web portal cannot cancel Google Play subscriptions.
  • Note: Cancelling on the web does not stop App Store or Google Play renewals; cancel in the store where you purchased.

What happens when you cancel

Access and tokens

For web subscriptions, cancellation takes effect at the end of the current billing cycle.

You retain access and any unused tokens until the cycle ends; unused tokens expire after the subscription ends and your account reverts to the free tier.

Billing and renewals

Web cancellations stop recurring billing after the current period finishes.

App Store and Google Play cancellations stop future renewals per Apple/Google policies; token behavior follows the respective provider rules.

Will I get a refund?

Web purchases (Leonardo-managed)

Refund requests for web purchases are assessed by Leonardo support on a case-by-case basis.

  • Eligible reasons often include major faults, misleading descriptions, unfitness for purpose, technical issues blocking access, non-delivery, or defective digital goods.
  • “Changed mind” requests are commonly refused unless required by applicable law.

App Store / Google Play purchases

In-app purchases are subject to Apple’s or Google’s refund policies and must be handled through those stores.

Leonardo cannot process refunds for subscriptions or in-app purchases made via the App Store or Google Play.

Leonardo Ai plans and pricing

Current plans

Prices shown are taken from the UAE App Store listing and reflect monthly and annual options where available.

Confirm final pricing in your store or on the official site before purchase.

Token packs and one-time purchases

Token top-up packs are offered as one-time purchases and are listed in the table below.

Plan / Item Price (AED) Period Notes
Apprentice (monthly) AED 59.99 Monthly Access under Apprentice tier via App Store
Artisan (monthly) AED 149.99 Monthly Access under Artisan tier via App Store
Maestro (monthly) AED 299.99 Monthly Access under Maestro tier via App Store
Apprentice (yearly) AED 599.99 Annual Annual billing for Apprentice
Artisan (yearly) AED 1,499.99 Annual Annual billing for Artisan
Maestro (yearly) AED 2,999.99 Annual Annual billing for Maestro
5,500 Top‑up Tokens AED 49.99 One‑time Token top‑up pack
35,000 Top‑up Tokens AED 249.99 One‑time Token top‑up pack
165,000 Top‑up Tokens AED 999.99 One‑time Token top‑up pack

Your consumer rights in United Arab Emirates

UAE consumer protections (summary)

Consumers in the UAE have rights against defective or misrepresented digital goods and services under local consumer protection rules.

These rights commonly cover non-delivery, major faults, and misleading descriptions for purchased products and services.

How to escalate a dispute in the UAE

  • First, contact Leonardo support with evidence and request a resolution or refund where applicable.
  • If unresolved, you may request a chargeback through your payment provider or escalate to UAE consumer protection authorities for cross-border digital services.
  • Keep all records, receipts, screenshots, and communications to support any formal complaint.

Customer experiences

Positive feedback

  • Many reviewers praise fast, professional, and empathetic customer support and report quick resolution of mistaken subscriptions.
  • Support agents have been cited by name and frequently credited with efficient follow-through and refunds when warranted.

Negative feedback

  • Some users report being charged after attempting to cancel, requiring follow-up with support or banks to obtain refunds.
  • There are reports where cancellations were not recorded properly and multiple contacts were needed to resolve billing issues.

Documentation checklist

What to gather before contacting support

  • Account email and username used with Leonardo Ai.
  • Order receipts or purchase confirmations (web, App Store, Google Play).
  • Payment method details and transaction IDs or bank statements showing charges.

How to present your case

  • Include screenshots of subscription settings, cancellation attempts, and any error messages.
  • Provide a clear timeline: purchase date, cancellation attempt date, and dates of any unwanted charges.
  • Keep copies of all correspondence with support and store providers.

Common mistakes

Typical errors users make

Attempting to cancel a purchase in the wrong place is common: web cancellation does not cancel App Store or Google Play subscriptions.

Failing to keep cancellation confirmation or not checking billing statements promptly can complicate refund requests.

How to avoid problems

Always cancel subscriptions through the store where you purchased (App Store/Google Play) for in‑app purchases.

Save confirmation emails or screenshots of cancellation pages and monitor your bank or card statements for unexpected charges.

Comparative recap

Quick comparison

The table below summarizes cancellation steps, who handles refunds, and immediate effects for each channel.

Notes on interpretation

Follow the correct channel for cancellation and refunds to avoid continued charges and to ensure token handling is clear.

Channel How to cancel Refund handled by Effect on tokens Notes
Web (direct) Sign in → Tokens → Manage Subscription → Cancel Your Subscription Leonardo support assesses refunds Access until period end; unused tokens expire after subscription ends Cancellation takes effect at end of billing cycle
App Store (iOS) Cancel via Apple subscription settings in iOS/App Store Apple handles refunds Token behavior follows Apple/store policy Leonardo cannot cancel in-app subscriptions
Google Play (Android) Cancel via Google Play subscription manager Google handles refunds Token behavior follows Google/store policy Cannot cancel via Leonardo web or Help Center

After cancelling

Immediate steps

  • Save any on-screen cancellation confirmation or screenshot the confirmation page.
  • Monitor your bank or card statement for continued charges and note transaction IDs if any appear after cancellation.

Next actions and links

  • If you need to request a refund or report a technical issue, contact Leonardo support and provide your documentation.
  • Review Leonardo’s refund policy: leonardo.ai refund policy.
  • For account or subscription management, visit the official site: leonardo.ai.

Address

Corporate address

Piazza Monte Grappa n. 4 00195 Rome, Italy

Support note

For subscription or refund assistance, contact support through your Leonardo account or the official website support channels.

Keep all supporting documents ready to speed up resolution.

Similar cancellation services

FAQ

To cancel your Leonardo Ai subscription purchased via the web, sign in to your account, go to Tokens, then Manage Subscription, and select Cancel Your Subscription. Ensure to keep proof of your cancellation request.

When you cancel your Leonardo Ai subscription, you retain access and any unused tokens until the end of your current billing cycle. However, unused tokens will expire after your subscription ends, so plan accordingly.

Refund requests for web purchases are assessed by Leonardo support on a case-by-case basis. Common reasons for refunds include technical issues or misleading descriptions. Keep proof of your cancellation request.

To cancel your Leonardo Ai subscription purchased through the App Store, go to your device's Settings or App Store subscriptions and follow the prompts. Remember that Leonardo cannot process these cancellations.

Leonardo Ai offers several plans, including the Apprentice monthly plan at AED 59.99, Artisan monthly at AED 149.99, and Maestro monthly at AED 299.99. Annual plans are also available. Check your account for the latest pricing.

Important warning regarding service limitations

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.