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Cancellation service #1 in UAE
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I hereby notify you of my decision to terminate the contract relating to the Lusha service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Lusha: Easy Method
What is Lusha
Overview
Lusha is a B2B contact data service that helps sales and marketing teams find business email addresses and phone numbers. It offers a browser extension, CRM integrations, and subscription-based credit plans.
Why people use it
Users rely on Lusha to enrich leads, speed prospecting, and integrate contact data into workflows. It is commonly used alongside LinkedIn and CRM tools for outbound outreach.
How to cancel Lusha
Cancel via Lusha web dashboard (recommended)
- Log into your Lusha account at https://www.lusha.com/hp/.
- Go to Account & Settings → Payments & Subscription.
- Click "Cancel Plan" and confirm; only an account admin can perform this action.
- Optionally choose to "Freeze" (pause) the subscription instead of canceling.
Cancel via app stores and by request
- If you subscribed through the Apple App Store or Google Play, cancel through the respective store subscription interface (not via the Lusha dashboard).
- For data-removal or account requests, email privacy@lusha.com or contact the Data Protection Officer as described in Lusha’s help pages.
What happens when you cancel
Access and billing
Cancellation via the dashboard takes effect at the end of your current billing cycle unless otherwise stated. You retain access until that date and are not billed for subsequent cycles.
Credits and account status
Credits remain available until the end of the billing period but do not roll over after cancellation. Account admin actions (re-activation or data requests) are required to change status earlier.
Will I get a refund?
Standard refund policy
Lusha’s stated policy is that subscription payments are non-refundable and unused credits at term end are forfeited. No refunds are provided for data quality or quantity issues under normal circumstances.
Exceptions and service reliability
- If system availability (the service-level uptime) drops below the guaranteed level, Lusha’s terms allow customers to terminate and receive a prorated refund for unused full months.
- If availability breaches recur within three months after notice, termination with prorated refund is also possible under the terms.
See Lusha’s official terms for details: Lusha Terms & Conditions.
Lusha plans and pricing
Public pricing summary
Below is the publicly available pricing as stated by Lusha; prices are in USD and no UAE/AED-specific pricing is listed.
Notes on billing
Pro and Premium annual-equivalent prices are shown as monthly figures but billed annually. UAE users should convert USD to AED using current exchange rates.
| Plan | Price (USD) | Billing | Typical features |
|---|---|---|---|
| Free | USD 0.00 | Monthly | ~40 - 70 credits/month, browser extension, basic CRM integrations |
| Pro | USD 22.45 (annual billing equivalent) | Monthly (billed annually) | ~3,000 credits/year |
| Premium | USD 52.45 (annual billing equivalent) | Monthly (billed annually) | ~7,200 credits/year |
Your consumer rights in United Arab Emirates
General UAE consumer protections
UAE consumer law aims to ensure fairness, transparency, and the right to cancel certain digital purchases within a reasonable period (commonly interpreted as 14 days for distance sales). Enforcement specifics depend on local regulators.
How this applies to Lusha subscriptions
- Lusha’s terms state payments are non-refundable and require cancellation at least 14 days before renewal to avoid charges.
- This contractual stance could conflict with statutory consumer rights under UAE law; customers may seek clarification from local authorities if needed.
For official consumer guidance see the UAE Government portal: UAE Consumer Protection.
Customer experiences
Positive feedback
- Reviewers often praise Lusha’s ease of use, fast access to contact details, and useful LinkedIn extension.
- Users report good CRM integrations and responsive customer support in some cases.
Common complaints
- Frequent reports of inaccurate, outdated, or low-coverage contact data.
- Several users report issues with unsolicited contacts, data removal requests, and cancellation processing errors leading to unexpected charges.
Official review summaries can be found on public review platforms and in Lusha’s help resources for reference.
Documentation checklist
What to prepare before cancelling
- Account admin login credentials (only admins can cancel via dashboard).
- Subscription details: plan name, billing cycle, payment method, and renewal date.
- Record of any support or cancellation requests (emails, ticket numbers, screenshots).
If you plan to dispute charges
- Gather transaction records and billing statements showing the charge dates and amounts.
- Save copies of Lusha’s terms and the cancellation confirmation for evidence.
Common mistakes
Canceling in the wrong place
Many users incorrectly try to cancel an app-store subscription via the Lusha dashboard or vice versa. This can leave the subscription active and result in continued charges.
Missing admin permissions and deadlines
Users often lack account admin rights or miss the 14-day notice window before renewal. Confirm the admin role and cancel early to avoid unexpected billing.
Comparative recap
Quick comparison
The table below summarizes features, typical uses, and refund stance for each plan to help you decide before cancelling.
| Plan | Best for | Key limit | Refund stance |
|---|---|---|---|
| Free | Casual testing, light use | Limited monthly credits (~40 - 70) | No refunds; free tier has no charge |
| Pro | Individual professionals, light teams | Billed annually; moderate credits (3,000/yr) | Payments non-refundable except SLA exceptions |
| Premium | Growing teams needing more credits | Higher annual commitment (7,200/yr) | Payments non-refundable except SLA exceptions |
After cancelling
Confirm cancellation
- Keep the dashboard cancellation confirmation screenshot or email receipt.
- Verify next billing date to ensure no new charges are processed.
Further actions and support
- For the official cancellation guide see: How to cancel your Lusha subscription.
- For legal terms and refund exceptions see: Lusha Terms & Conditions.
- To request data removal or privacy support email: privacy@lusha.com.
Address
Company mailing address
Use this address for postal requests or written communications to Lusha’s Data Protection Officer:
16 Great Queen Street, London WC2B 5AH, United Kingdom
Contact points
- Support and account management: access via your Lusha dashboard.
- Privacy and data removal: privacy@lusha.com.