Cancel LUXAND online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Luxand service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Luxand: Easy Method
What is Luxand
Overview
Luxand is a software company providing facial recognition, biometrics, identity verification, and photo-enhancement services via SaaS products and SDKs.
The company's tools are used by developers and businesses for face detection, face recognition, emotion detection, and image processing.
Typical uses
Common uses include identity verification, access control, photo editing features, and integration into custom applications via SDKs.
Customers range from developers integrating an SDK to businesses deploying automated face-based workflows.
How to cancel Luxand
Cancel via Subscription Portal
- Go to Luxand's Subscription Portal and enter the email address associated with the subscription. Follow the portal prompts to locate and cancel the subscription.
- Confirm cancellation in the portal and keep any confirmation e-mail or reference number for your records.
Notes about mobile apps and other methods
- Luxand subscriptions purchased or managed through their mobile apps (App Store or Google Play) cannot be cancelled inside those apps; Luxand directs users to the web-based Subscription Portal for all cancellations.
- If you cannot access the portal, retain proof of attempts to cancel and contact support or use written correspondence; the portal remains the official cancellation channel.
What happens when you cancel
Access and future billing
Cancellation via the Subscription Portal stops future renewals of the subscription according to the portal workflow.
Charges already processed remain subject to Luxand's billing and refund terms; keep confirmation of the cancellation to verify future billing status.
Data and account status
Your account and any data associated with the subscription may remain in Luxand systems per their retention policies; export or backup any needed data before cancelling if possible.
Refer to Luxand's Terms of Service for details on data retention and account termination policies: Luxand Terms of Service.
Will I get a refund?
Official refund policy
Luxand explicitly states they do not offer full or partial refunds under any circumstance and disclaims a right-to-refund or cooling-off exception in their terms.
This no-refund policy applies regardless of trial or subscription length as described in their Terms of Service: Luxand Terms of Service.
Options and exceptions
- If you believe the policy conflicts with applicable UAE consumer protections, you may lodge a complaint with UAE authorities and your payment provider.
- Keep documentation (receipts, screenshots, correspondence) to support any dispute or chargeback request with your card issuer.
Luxand plans and pricing
Pricing availability
No official Luxand pricing in AED for United Arab Emirates (2024/2025) is published on Luxand's public pages.
Available prices on Luxand's site are generally shown in USD or provided on request; contact Luxand for official local pricing.
How to get a quote
Contact Luxand directly via their website for up-to-date plan options and official pricing in your preferred currency.
Use the company contact channels on the official site to request a formal quote or pricing breakdown.
| Plan | Price | Notes |
|---|---|---|
| All plans | Contact for pricing | No official AED pricing published; request a quote from Luxand. |
Your consumer rights in United Arab Emirates
General UAE consumer protections
UAE consumer law generally provides protections for online purchases, including a statutory cooling-off period in many cases.
Consumers in the UAE may be entitled to remedies if a seller's terms conflict with mandatory consumer protection rules.
How this applies to Luxand
- Luxand's terms state a strict no-refund policy which may conflict with UAE consumer protections; such clauses can be contested with UAE authorities.
- If you believe your rights under UAE law were breached, you can file a complaint with the UAE consumer protection authority and request enforcement or mediation.
Customer experiences
Positive feedback
Some professional users report that Luxand's SDKs are easy to integrate and perform well in real-time applications.
Support experiences vary, and some customers have noted helpful technical assistance.
Negative feedback
Other users have reported specific product issues, such as features not working as expected and unclear cancellation flows during trials.
User interface and accessibility concerns have been raised for some Luxand consumer-facing products.
Documentation checklist
Essential items to collect
- Subscription account email address used to register with Luxand.
- Order confirmations, receipts, and invoices showing payment dates and amounts.
- Screenshots of the subscription status in the Subscription Portal and any cancellation confirmation.
Supporting evidence for disputes
- Correspondence with Luxand support, dates and times of contact attempts, and any case or ticket numbers.
- Relevant screenshots of product issues, trial screens, or lack of cancel options in the app.
Common mistakes
Attempting to cancel inside mobile apps
Users often look for cancellation inside App Store or Google Play apps; Luxand requires cancellation through its web-based Subscription Portal.
Attempting to cancel only in the mobile app may leave the subscription active and billing unchanged.
Expecting automatic refunds
Assuming a refund will be issued after cancellation is a common error; Luxand's terms state no refunds are provided.
If you require a refund, prepare documentation and be ready to escalate to your payment provider or UAE consumer authorities if applicable.
Comparative recap
At-a-glance comparison
| Feature | Luxand | Typical competitor |
|---|---|---|
| Cancellation method | Web-based Subscription Portal only | Often via account page and/or app store subscriptions |
| Refund policy | No refunds under any circumstance (per Terms of Service) | Varies; many offer pro-rated or conditional refunds |
| Pricing transparency | No official AED pricing published; contact for quote | Many publish local pricing and free tiers |
| Mobile app cancellation | Not supported in-app | Often cancellable via App Store / Google Play |
After cancelling
What to check immediately
- Save the cancellation confirmation from the Subscription Portal and any e-mail receipt you receive.
- Monitor your payment method for any unexpected renewals and keep proof of cancellation to dispute charges if needed.
Where to get help
Review Luxand's official Terms of Service and contact channels: Luxand Terms of Service.
For consumer protection guidance in the UAE, consult the official UAE government consumer protection page: UAE consumer protection (u.ae).
Address
Company address
Luxand, Inc. 205 Van Buren Street Suite 120-047 Herndon, VA 20170 USA.
Mailing tips
If you send physical correspondence, include account details and proof of identity. Send tracked mail and retain copies of everything you send.
Also keep electronic records of portal cancellations and any replies from Luxand to support disputes or complaints.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.