Cancellation Mailtrack: Easy Method

What is Mailtrack

Overview

Mailtrack is an email tracking service designed mainly for Gmail users that shows when recipients open messages and click links.

The service is offered as a browser extension and as a web-based offering (Mailsuite®) with free and paid subscription tiers.

How it is provided

Mailtrack operates via an extension linked to your Gmail account and a separate web product (Mailsuite®) with its own terms and controls.

Mailtrack acts as a service provider for email tracking and has distinct cancellation and refund rules depending on how you subscribed.

How to cancel Mailtrack

Cancel via the Mailtrack extension (recommended)

• Open Gmail in the browser where Mailtrack is installed and access the Mailtrack extension settings.
• Go to Account or Preferences inside the extension and click “Cancel” to stop the Premium subscription immediately.
• After cancelling, the subscription remains usable until the end of the current billing period.
• For the extension's official site visit mailtrack.email.

Cancel for web-based Mailsuite® and other cases

• Web (Mailsuite®) subscriptions may require contacting Mailtrack support or following the Terms of Service; a clear self-service cancel option is not always published.
• If you subscribed via the App Store or Google Play, cancellations are often handled through those platforms or via the provider - Mailtrack’s public terms do not specify a platform-specific flow.
• Consult the Mailsuite® Terms for guidance: mailtrack.com - Terms.

What happens when you cancel

Access and service period

When you cancel a Premium subscription via the extension, your account is downgraded but your paid features remain available until the end of the current billing period.

Immediate downgrades (loss of paid features) are possible only after the period ends; verify your account status in settings.

Data and tracking after cancellation

Mail tracking features cease according to your account status once the paid period ends or if you remove the extension.

Account data retention and deletion follow Mailtrack’s policies; contact support if you need data removal or privacy actions.

Will I get a refund?

Refund rules for Mailsuite® (web)

The web-based Mailsuite® allows a refund if you terminate within seven (7) calendar days of purchase and the service has not been materially used, activated, or integrated.

No refunds are guaranteed after that period or if the service has been materially used. See the Terms: mailtrack.com - Terms.

Refund rules for Mailtrack extension (mailtrack.email)

For Premium subscriptions purchased via the Mailtrack extension/site, there is a 30-day full refund window - contact Mailtrack support to request a refund.

Refund eligibility may be denied if the service has been substantially used; contact support via the official site: mailtrack.email.

Mailtrack plans and pricing

Summary table

Pricing notes

Prices above are the official USD amounts found in Mailtrack materials. No verified AED-specific pricing for UAE was located for 2024/2025.

If you purchased via the App Store / Google Play your billed amount may reflect local storefront pricing and currency conversion. Check those stores for exact local charges.

Your consumer rights in United Arab Emirates

General statutory rights

UAE consumers may have statutory rights under local consumer protection laws, such as the ability to seek remedies for faulty or misdescribed services.

Local cooling-off periods or specific rights can vary; Mailtrack’s own terms do not explicitly substitute local law.

How to exercise rights and escalate

• If you believe Mailtrack breached terms or local consumer law, keep receipts and raise the issue with Mailtrack first via official support channels.
• For UAE government guidance see the official consumer portal: UAE Government - Consumer Protection.

Customer experiences

Positive feedback

Users often praise Mailtrack for ease of use, simple tracking, and useful notifications that support follow-ups.

Reviewers on business software sites note useful free tier features and helpful tracking reports.

Negative feedback

Common complaints include poor or slow customer support, inconsistent tracking in some cases, and difficulty obtaining refunds or cancellations.

Some reviewers mention issues with deliverability, downgraded features, and frustrations when subscriptions are not clearly managed through the expected platform.

Documentation checklist

Essential records to collect before contacting support

• Account email and username used with Mailtrack.
• Order ID, transaction date, and payment method details (credit card, PayPal, App Store reference).
• Billing receipts, screenshots of subscription page, and any confirmation emails.

Additional useful documentation

• Copies of communications with Mailtrack support and timestamps of cancellation attempts.
• Evidence of service usage if disputing a refund (to show whether service was materially used).
• Link to Mailtrack terms or relevant help article you relied upon: mailtrack.com - Terms.

Common mistakes

Mixing subscription platforms

Users sometimes try to cancel in the App Store or Google Play while the subscription is managed directly by Mailtrack’s site; this causes confusion and failed cancellations.

Always check which platform processed the charge before initiating a cancellation or refund request.

Missing proof and late requests

Failing to keep receipts, order IDs, or screenshots can delay or prevent refunds, especially within short refund windows.

Delaying a refund request past the specified window (7 or 30 days depending on product) often removes eligibility.

Comparative recap

Quick comparison table

Takeaway

Verify where you purchased the subscription (extension site vs web vs app store) to follow the correct cancellation and refund rules.

Keep documentation and act promptly if you need a refund, since windows are limited and differ by product.

After cancelling

Next steps

• Confirm cancellation in your Mailtrack account settings and retain any confirmation messages or screenshots.
• If you requested a refund, follow up with support and provide all requested documentation promptly.

Helpful links

• Mailtrack main site (extension support): mailtrack.email
• Mailtrack / Mailsuite® Terms and refund rules: mailtrack.com - Terms
• Data subject rights for recipients (Mailtrack guidance): mailsuite.com - Data protection rights

Address

Company headquarters

Mailtrack (head office): 301 Carrer de Còrsega, Barcelona, Catalonia 08008, Spain.

Postal address

Use the above street address for formal correspondence; include your account details and order references when contacting support by post.