Cancel Mailtrack: Easy Method

What is Mailtrack

Overview

Mailtrack (also referenced as Mailsuite®) is an email tracking tool that integrates with Gmail to show when messages are opened.

It is available as a browser extension for Gmail and as a Google Workspace Add‑on, and offers a free tier plus paid plans.

Main features

Key features typically include open tracking, link click tracking, and basic reporting from within the Gmail interface.

Features and plan names may vary over time; check your Mailtrack account or support pages for the current list.

How to cancel Mailtrack

Cancel via Gmail (Web extension and Workspace Add‑on)

• Open Gmail in your web browser.
• Access the Mailtrack sidebar or the Mailtrack extension panel inside Gmail.
• Go to Settings or your profile area within the Mailtrack panel.
• Select "Manage subscription" to view and cancel your subscription.
• Follow the on‑screen prompts to confirm cancellation.

For the official guidance see the Mailtrack support page: Manage your subscription.

Subscriptions bought via app stores (iOS / Android)

• Mailtrack’s Help Center does not document a separate cancellation flow for App Store (iOS) or Google Play (Android) purchases.
• If you bought via Apple or Google, use Apple’s App Store subscription management or Google Play subscriptions to cancel.

Mailtrack assumes store‑purchased subscriptions follow Apple’s or Google’s standard cancellation processes, though Mailtrack does not explicitly document those steps.

What happens when you cancel

Access and features

When you cancel, the subscription will stop renewing at the end of the current billing period unless the provider states otherwise.

Paid features generally cease after the paid period ends; your account typically reverts to the free tier if available.

Billing and renewal

Cancellation prevents future charges but does not necessarily trigger an immediate refund - refunds follow Mailtrack’s refund policy.

If you subscribed via Apple or Google, billing and refunds may be handled through those stores.

Data and tracking history

Mailtrack’s handling of stored tracking data after cancellation is not explicitly described in the cancellation guidance.

Check your Mailtrack account settings or the company privacy policy if you need to remove historical tracking data.

Will I get a refund?

Refund eligibility

• Refunds are offered only if the request is made within 7 calendar days of payment.
• An additional condition is that no tracking activity occurred during that calendar month; even one tracked email disqualifies the refund.

Mailtrack’s refund policy is stated here: Refund policy.

Exceptions and non‑refundable cases

• After the free trial ends, or after any tracking has occurred post‑payment, refunds are not offered.
• If you purchased through Apple or Google, store refund rules may also apply and differ from Mailtrack’s policy.

If you believe a statutory consumer right applies, see the consumer rights section below for options in New Zealand.

Mailtrack plans and pricing

Pricing table

Pricing notes

No NZD‑specific pricing for Mailtrack (Mailsuite) was found publicly; pricing is typically listed in USD.

For example, some public references have shown amounts such as "US $2.99/month" for certain paid tiers, but local store prices may vary.

How to confirm your price

• Check the subscription screen inside Gmail or the Mailtrack account panel for the exact amount charged to you.
• If you bought via Apple or Google, confirm pricing in your App Store / Google Play subscription details.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA, services must be provided with reasonable care and skill, fit for purpose, and completed within a reasonable time.

If these guarantees are breached you may be entitled to remedies such as cancellation, a refund, or compensation depending on the issue.

Fair Trading Act and other protections

• Businesses cannot contract out of CGA rights by saying "no refunds" or similar in small print.
• The Fair Trading Act prohibits misleading or deceptive conduct and requires truthful representations about products and services.

For more information see: Consumer Guarantees Act.

Customer experiences

Positive feedback

• Users appreciate that the free tier offers substantial functionality without a credit card requirement.
• Many reviewers find Mailtrack easy to use, well integrated, and reliable for open notifications and follow‑ups.

Negative feedback

• Some users report missing confirmation prompts, which can lead to accidental unsubscriptions and sudden loss of functionality.
• Other complaints include slow or poor customer support, occasional inaccurate tracking data, and dissatisfaction with changes to features or price increases.

Documentation checklist

What to prepare before cancelling

• Account email address used for the Mailtrack subscription.
• Receipt or transaction ID for the subscription payment.
• Date of the last payment and the billing period end date.

What to record after cancelling

• Take a screenshot of the cancellation confirmation screen or confirmation email.
• Save any support correspondence or ticket numbers related to your cancellation or refund request.

Common mistakes

Accidental cancellations

Users sometimes click cancellation options without a clear confirmation prompt and lose paid features unexpectedly.

Always document the cancellation confirmation and check the billing end date to avoid surprises.

Missing the refund window

Mailtrack’s refund window is strict: requests must be within 7 calendar days and with no tracking activity in that month.

Even a single tracked email during the calendar month can void eligibility, so act quickly if you want a refund.

Comparative recap

Comparison table

Quick summary

Mailtrack is convenient for Gmail users and cancels via the Gmail interface, but refunds are tightly restricted.

If you used an app store to subscribe, use the store’s cancellation and refund mechanisms.

After cancelling

Helpful links

• Mailtrack: Manage your subscription
• Mailtrack refund policy
• New Zealand: Consumer Guarantees Act
• Consumer.org.nz on CGA
• Fair Trading Act and consumer rights

Next steps

Keep your cancellation confirmation and monitor your payment method to ensure no further billing occurs.

If you believe you have a statutory claim under New Zealand law, collect evidence and contact consumer protection services for guidance.

Address

Corporate address

The Mail Track Company, S.L., Carrer de Còrsega 301, Àtic 2a, 08008 Barcelona, Spain.

Contact notes

Mailtrack cancellations are typically handled via the Gmail interface or by contacting support; there is no specific New Zealand postal cancellation address available publicly.

If you need to escalate a consumer issue in New Zealand, refer to local consumer protection resources linked above.