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cancellation Merge: Easy Method
What is Merge
Overview
Merge is a SaaS solution that helps teams streamline code review and merge request workflows, and may also include hardware (Merge Headset) and integrated API services under the Merge brand.
The product suite includes digital subscriptions (apps and services) and, in some cases, physical hardware sold directly by Merge.
Core features
Features commonly associated with Merge include unified API endpoints for integrations, tools to create and manage merge/merge-request workflows, and related support services.
Some Merge products are distributed through app stores (iOS/Android) and some via direct sales or the Microsoft Store for Windows.
How to cancel Merge
Cancel on iOS (App Store)
- Open the App Store on your iPhone or iPad.
- Tap your profile, then choose Subscriptions.
- Select the Merge subscription, then tap Cancel Subscription.
- Note: Uninstalling the app does not cancel the subscription.
Cancel on Android (Google Play), Microsoft Store, or by contacting Merge
- Android (Google Play): Open Google Play → menu → Subscriptions → select Merge subscription → Cancel subscription. Uninstalling the app does not cancel the subscription.
- Web / Windows / Microsoft Store: Go to Services & Subscriptions → sign in with your Microsoft account → Manage subscription → Cancel. If you see "Turn on recurring billing", the subscription is already set to expire and no action is needed.
- By email/post (preferred method): Send an email to [email protected] with subject "Cancellation Request" and include your account details. You may also send written notice by post to the address in the Address section below.
What happens when you cancel
Access and renewal
When you cancel a paid subscription, recurring billing stops and no future charges will be made after the current billing period ends.
Access to paid features typically continues until the end of the paid period you already paid for; confirm your specific end date in your account or with Merge support.
Data and account status
Your account data may remain accessible after cancellation for a limited time; export any important data before cancelling if you need backups.
For hardware orders, cancellation requests must be made early (see deadlines below) and returned items must meet return conditions for refunds to be considered.
Will I get a refund?
Digital services (apps and subscriptions)
Digital service purchases are treated as final in Merge's public policy: all sales are final with no refunds or exchanges under normal circumstances.
Exceptions: Merge may review technical errors or exceptional cases individually. For app-store purchases, refunds are also subject to the App Store or Google Play refund policies.
Hardware (Merge Headset) returns and refunds
- Returns accepted within 30 calendar days of receipt.
- Item must be returned in original condition and packaging.
- Return shipping cost is the customer’s responsibility and is non-refundable.
Merge plans and pricing
Pricing availability
No verified public pricing for Merge plans in AED was found for 2024/2025 in the sources reviewed.
For accurate, region-specific pricing, contact Merge directly using the contact details below.
Contact for pricing
| Plan | Price |
|---|---|
| All plans | Contact for pricing - [email protected] |
Your consumer rights in United Arab Emirates
Local law overview
UAE consumer protection laws provide rights to buyers, including protection against defective goods and misleading practices. Specific cooling-off periods are not spelled out in Merge's public policies.
For official government guidance on consumer protection in the UAE, see the UAE government consumer protection portal: UAE Consumer Protection.
How UAE rules affect Merge customers
Merge's published policies reference a 30-day return window for hardware and final-sale terms for digital products. These policies will interact with UAE consumer protections but do not explicitly reference UAE law.
If you believe UAE consumer law applies to your purchase, you may seek local legal advice or contact UAE consumer protection authorities for guidance.
Customer experiences
Positive feedback
Users of Merge Unified (the API platform) report that the unified API saves integration time and that support is responsive.
These strengths are often highlighted by teams looking to reduce custom integration work.
Negative feedback
Some users note limitations such as less-frequent data syncing for certain integrations and a steeper learning curve during onboarding.
Complex or advanced integrations may require more setup and support time according to some reviewers.
Documentation checklist
For subscription cancellations
- Account email and username used for the subscription.
- Subscription ID or order reference (from app store receipt or Merge confirmation).
- Platform used (iOS / Android / Microsoft Store / direct).
- A clear cancellation request message and preferred contact email.
For hardware returns
- Order number and proof of purchase (invoice or shipping confirmation).
- Return reason and photos if the item is defective.
- Original packaging, accessories, and condition details to meet the 30-day return policy.
- Tracking details for return shipping (customer pays return shipping).
Common mistakes
Uninstalling the app instead of cancelling
Many users assume deleting the app cancels the subscription. This is not true; uninstalling does not stop recurring billing from the App Store or Google Play.
Always cancel via the App Store, Google Play, Microsoft Services page, or by sending a cancellation email to Merge.
Missing order or account details
Submitting a cancellation without order numbers, receipts, or the account email slows processing and may delay confirmation of cancellation.
For hardware returns, failing to keep packaging or proof of purchase can make returns ineligible under the 30-day rule.
Comparative recap
Where to cancel and refund summary
| Method | Where to cancel | Refund eligibility | Notes |
|---|---|---|---|
| iOS (App Store) | App Store → Profile → Subscriptions → Merge | Subject to App Store rules; Merge states digital sales are final except for exceptional reviews | Uninstalling the app does not cancel the subscription. See Apple support: Manage subscriptions |
| Android (Google Play) | Google Play → Menu → Subscriptions → Merge | Subject to Google Play refund policies; Merge's policy treats digital sales as final | Uninstalling the app does not cancel the subscription. See Google Play: Manage subscriptions |
| Web / Windows (Microsoft Store) | Microsoft Services & Subscriptions: account.microsoft.com/services | Depends on Microsoft and Merge policies; if "Turn on recurring billing" appears, subscription will expire | Manage through your Microsoft account; follow the Manage subscription link. |
| Email / Postal request | Email [email protected] or send written notice to Merge's postal address | Handled case-by-case; digital purchases generally final, hardware follows 30-day return policy | Email is the preferred and fastest method for direct cancellations. |
After cancelling
Immediate steps
Save confirmation of cancellation (screenshots, confirmation emails, or receipts). Keep records of communication with Merge and app stores.
Export any data you need from Merge services before access ends.
Helpful links and contacts
Official Merge website: https://www.merge.dev/
Support email: [email protected]
Apple subscriptions help: Apple - manage subscriptions
Google Play subscriptions help: Google Play - manage subscriptions
Microsoft Services page: Microsoft Services & Subscriptions
Address
Mailing address
353 Sacramento St., Floor 21, San Francisco, CA 94111
Notes about postal cancellations
If you submit cancellation by post, include your account details, order number, and a clear cancellation statement. Postal notices may take longer to process than email.
For hardware returns, follow the 30-day return requirements and include proof of purchase and condition details with the return shipment.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Hind Al Dhaheri
Digital-law graduate · 6 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 6 years.
FAQ
To cancel your Merge subscription on iOS, open the App Store, tap your profile, select Subscriptions, choose Merge, and tap Cancel Subscription. Remember, uninstalling the app does not cancel the subscription.
If you purchased Merge through Google Play, open the Google Play app, go to Menu, select Subscriptions, find Merge, and choose Cancel subscription. Uninstalling the app will not cancel the subscription.
After canceling your Merge subscription, you will retain access to your account data until the end of your current billing period. It's advisable to export any important data before cancellation.
According to Merge's policy, digital service purchases are final, and refunds are generally not provided. However, exceptions may be reviewed on a case-by-case basis.
Yes, you can cancel your Merge subscription via email by sending a request to [email protected]. Include your account details in the email for processing.