cancellation Microsoft: Easy Method

What is Microsoft 365

Overview

Microsoft 365 is a subscription service from Microsoft that bundles Office apps, cloud storage, email, security tools, and collaboration services for consumers and businesses.

Plans are available for individuals, families, and businesses, and subscriptions renew automatically unless cancelled.

Key features

• Premium Office apps (Word, Excel, PowerPoint, Outlook)
• OneDrive cloud storage, Microsoft Defender and collaboration tools like Teams
• Available as monthly or annual subscriptions, and through resellers or telecom bundles

How to cancel Microsoft 365

Online (recommended)

• Sign in to your Microsoft account at account.microsoft.com/services.
• Find the Microsoft 365 subscription you want to cancel and select "Manage".
• Choose "Cancel" or "Turn off recurring billing" and follow the on‑screen confirmation prompts.

Phone, email or postal options

• Contact Microsoft Support for your region via Microsoft Support (UAE) to request cancellation by phone or chat.
• If you purchased through a third party (Apple, Virgin Megastore, e&, etc.), contact that reseller directly for cancellation and refund requests.
• Postal cancellation is possible for some corporate or reseller agreements; include account details and order information when writing.

What happens when you cancel

Access and renewal

Cancelling will stop future automatic renewals for the subscription, but your access typically continues until the end of the paid period.

After the paid period ends, premium features are removed and apps may enter reduced-functionality mode.

Files and account data

Your OneDrive files and emails remain tied to your Microsoft account, but access limits may apply when storage exceeds free quotas.

Back up important files before expiry and review data retention in your account settings or the Microsoft privacy pages.

Will I get a refund?

Standard refund policy

Refunds depend on how and where you purchased the subscription: direct purchases from Microsoft follow Microsoft’s refund policy.

Subscriptions bought from third-party sellers or telecom partners (e&, Apple, Virgin Megastore) are subject to the reseller’s refund terms.

Exceptions and how to request

• If you think you were charged in error or unintentionally renewed, check your order history at account.microsoft.com and contact support promptly.
• Provide order number, purchase date, payment method and any reseller details when requesting a refund.
• For third‑party purchases, contact the reseller first; they may handle refunds directly.

Microsoft 365 plans and pricing

Available plans (AED)

Pricing notes

Prices are sourced from official resellers and bundles (Virgin Megastore UAE, Apple UAE, e&) and reflect advertised AED figures as of late 2025.

Final price at purchase may vary by reseller, platform fees and applicable taxes (VAT). Contact the seller for the definitive charge on your invoice.

Your consumer rights in United Arab Emirates

General rights

UAE consumers have rights to clear contract terms, fair treatment and the ability to lodge complaints about goods and services.

Digital subscriptions are governed by the contract terms you agreed to and by applicable UAE consumer protection rules.

How to raise a complaint

• Contact Microsoft Support at support.microsoft.com/en-ae/contactus or the reseller where you bought the subscription.
• If unresolved, escalate to UAE government consumer services via the official UAE portal: u.ae.
• Keep receipts, order confirmations and correspondence to support your complaint.

Customer experiences

Positive feedback

Many users value Microsoft 365 for its integrated apps, OneDrive storage and cross‑device syncing, especially families and small offices.

Business users often cite reliability of email hosting and desktop app availability as strengths.

Common complaints

• Confusion over which Microsoft account holds the subscription (personal vs work/school account).
• Difficulty obtaining refunds when subscriptions are purchased via resellers or app stores.
• Accidental renewals due to recurring billing not being turned off in time.

Documentation checklist

Before you cancel

• Microsoft account email address and password used to purchase the subscription.
• Order number or receipt from Microsoft or the reseller (Apple, Virgin, e&, etc.).
• Payment method details and transaction date for quick verification.

If you bought via a reseller

• Reseller name and contact details, any digital code or voucher number.
• Proof of purchase (email receipt, store invoice or telecom bundle agreement).

Common mistakes

Signing into the wrong account

Many cancellations fail because users sign in with a different Microsoft account than the one that holds the subscription.

Verify the account email shown on your purchase receipt and sign in at account.microsoft.com/services.

Assuming immediate deletion or refund

Cancelling does not always delete your files immediately; it usually stops renewal and retains access until the paid period ends.

Also, refunds are not automatic - request them and provide required documentation to Microsoft or the reseller.

Comparative recap

How to read this comparison

The table below compares common consumer and business plans to help you choose which to cancel or retain.

Prices shown are indicative AED figures from verified reseller listings; check your invoice for exact charges.

Quick recommendations

• Cancel auto‑renewal if you do not want the next billing cycle to occur.
• Contact the original seller for refunds when the purchase was made outside Microsoft’s store.

After cancelling

Useful official links

• Manage subscriptions: account.microsoft.com/services
• Microsoft Support (UAE): support.microsoft.com/en-ae/contactus
• Microsoft privacy & data: privacy.microsoft.com

What to check next

Back up any important OneDrive files and export emails if you will exceed free storage after subscription expiry.

Review billing statements for any unexpected charges and keep documentation for any refund or complaint process.

Address

Head office (UAE)

Microsoft Corporation - UAE office

Dubai Internet City, Building No 8, Sheikh Zayed Road, P O Box 52244, Dubai, United Arab Emirates

How to contact

For account and billing support use the official Microsoft support pages listed above; for reseller purchases contact the reseller directly.

Keep your order number and account email handy when contacting support to speed up resolution.