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I hereby notify you of my decision to terminate the contract relating to the Microsoft service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Microsoft: Easy Method
What is Microsoft 365
Overview
Microsoft 365 is a subscription service from Microsoft that bundles Office apps, cloud storage, email, security tools, and collaboration services for consumers and businesses.
Plans are available for individuals, families, and businesses, and subscriptions renew automatically unless cancelled.
Key features
- Premium Office apps (Word, Excel, PowerPoint, Outlook)
- OneDrive cloud storage, Microsoft Defender and collaboration tools like Teams
- Available as monthly or annual subscriptions, and through resellers or telecom bundles
How to cancel Microsoft 365
Online (recommended)
- Sign in to your Microsoft account at account.microsoft.com/services.
- Find the Microsoft 365 subscription you want to cancel and select "Manage".
- Choose "Cancel" or "Turn off recurring billing" and follow the on‑screen confirmation prompts.
Phone, email or postal options
- Contact Microsoft Support for your region via Microsoft Support (UAE) to request cancellation by phone or chat.
- If you purchased through a third party (Apple, Virgin Megastore, e&, etc.), contact that reseller directly for cancellation and refund requests.
- Postal cancellation is possible for some corporate or reseller agreements; include account details and order information when writing.
What happens when you cancel
Access and renewal
Cancelling will stop future automatic renewals for the subscription, but your access typically continues until the end of the paid period.
After the paid period ends, premium features are removed and apps may enter reduced-functionality mode.
Files and account data
Your OneDrive files and emails remain tied to your Microsoft account, but access limits may apply when storage exceeds free quotas.
Back up important files before expiry and review data retention in your account settings or the Microsoft privacy pages.
Will I get a refund?
Standard refund policy
Refunds depend on how and where you purchased the subscription: direct purchases from Microsoft follow Microsoft’s refund policy.
Subscriptions bought from third-party sellers or telecom partners (e&, Apple, Virgin Megastore) are subject to the reseller’s refund terms.
Exceptions and how to request
- If you think you were charged in error or unintentionally renewed, check your order history at account.microsoft.com and contact support promptly.
- Provide order number, purchase date, payment method and any reseller details when requesting a refund.
- For third‑party purchases, contact the reseller first; they may handle refunds directly.
Microsoft 365 plans and pricing
Available plans (AED)
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Microsoft 365 Personal (12‑Month Subscription) | AED 299.00 | Annual | Premium Office apps, 1 TB OneDrive, Outlook, Defender, Teams, Clipchamp (one user) |
| Microsoft 365 Personal (One‑Year Subscription) | AED 299.00 | Annual | Premium Office apps, 1 TB OneDrive, advanced security, technical support (one user) |
| Microsoft 365 Personal (Middle East, 12‑Month Subscription) | AED 299.00 | Annual | Same as other Personal packages, regional Middle East version |
| Microsoft 365 Family (One‑Year Subscription; up to 6 users) | AED 499.00 | Annual | Office apps for up to 6 users, 1 TB OneDrive per person, Outlook, Editor, Family Safety |
| Microsoft 365 Business Standard (1‑Year Subscription, Digital Code) | AED 649.00 | Annual | Word, Excel, PowerPoint, Outlook, Publisher & Access (PC only); installs on PC/Mac/tablet/phone |
| Microsoft 365 Business Standard (One‑Year via Apple AE) | AED 569.00 | Annual | Email hosting (50 GB), desktop Office on up to 5 Macs/PCs, 1 TB OneDrive Business |
| M365 Personal (e& eLife Monthly) | AED 26.25 | Monthly (excl. 5% VAT) | Personal plan with Office apps, 1 TB storage, Defender, Copilot, via eLife bundle |
| M365 Family (e& eLife Monthly) | AED 41.99 | Monthly (excl. 5% VAT) | Family plan up to 6 people, 6 TB total (1 TB each), Defender, Copilot, Family Safety |
Pricing notes
Prices are sourced from official resellers and bundles (Virgin Megastore UAE, Apple UAE, e&) and reflect advertised AED figures as of late 2025.
Final price at purchase may vary by reseller, platform fees and applicable taxes (VAT). Contact the seller for the definitive charge on your invoice.
Your consumer rights in United Arab Emirates
General rights
UAE consumers have rights to clear contract terms, fair treatment and the ability to lodge complaints about goods and services.
Digital subscriptions are governed by the contract terms you agreed to and by applicable UAE consumer protection rules.
How to raise a complaint
- Contact Microsoft Support at support.microsoft.com/en-ae/contactus or the reseller where you bought the subscription.
- If unresolved, escalate to UAE government consumer services via the official UAE portal: u.ae.
- Keep receipts, order confirmations and correspondence to support your complaint.
Customer experiences
Positive feedback
Many users value Microsoft 365 for its integrated apps, OneDrive storage and cross‑device syncing, especially families and small offices.
Business users often cite reliability of email hosting and desktop app availability as strengths.
Common complaints
- Confusion over which Microsoft account holds the subscription (personal vs work/school account).
- Difficulty obtaining refunds when subscriptions are purchased via resellers or app stores.
- Accidental renewals due to recurring billing not being turned off in time.
Documentation checklist
Before you cancel
- Microsoft account email address and password used to purchase the subscription.
- Order number or receipt from Microsoft or the reseller (Apple, Virgin, e&, etc.).
- Payment method details and transaction date for quick verification.
If you bought via a reseller
- Reseller name and contact details, any digital code or voucher number.
- Proof of purchase (email receipt, store invoice or telecom bundle agreement).
Common mistakes
Signing into the wrong account
Many cancellations fail because users sign in with a different Microsoft account than the one that holds the subscription.
Verify the account email shown on your purchase receipt and sign in at account.microsoft.com/services.
Assuming immediate deletion or refund
Cancelling does not always delete your files immediately; it usually stops renewal and retains access until the paid period ends.
Also, refunds are not automatic - request them and provide required documentation to Microsoft or the reseller.
Comparative recap
How to read this comparison
The table below compares common consumer and business plans to help you choose which to cancel or retain.
Prices shown are indicative AED figures from verified reseller listings; check your invoice for exact charges.
| Plan | Price (AED) | Users | Storage | Best for |
|---|---|---|---|---|
| Microsoft 365 Personal | AED 299.00 (annual) | 1 | 1 TB | Individual users who need premium Office apps and cloud storage |
| Microsoft 365 Family | AED 499.00 (annual) | Up to 6 | 1 TB per person (6 TB total) | Households sharing apps and storage |
| Business Standard (digital code) | AED 649.00 (annual) | Business users (per seat) | 1 TB (OneDrive Business) | Small businesses needing email hosting and desktop apps |
| M365 Personal (e& eLife Monthly) | AED 26.25 (monthly excl. 5% VAT) | 1 | 1 TB | Users on telecom bundles preferring monthly billing |
Quick recommendations
- Cancel auto‑renewal if you do not want the next billing cycle to occur.
- Contact the original seller for refunds when the purchase was made outside Microsoft’s store.
After cancelling
Useful official links
- Manage subscriptions: account.microsoft.com/services
- Microsoft Support (UAE): support.microsoft.com/en-ae/contactus
- Microsoft privacy & data: privacy.microsoft.com
What to check next
Back up any important OneDrive files and export emails if you will exceed free storage after subscription expiry.
Review billing statements for any unexpected charges and keep documentation for any refund or complaint process.
Address
Head office (UAE)
Microsoft Corporation - UAE office
Dubai Internet City, Building No 8, Sheikh Zayed Road, P O Box 52244, Dubai, United Arab Emirates
How to contact
For account and billing support use the official Microsoft support pages listed above; for reseller purchases contact the reseller directly.
Keep your order number and account email handy when contacting support to speed up resolution.