cancellation Mindmetric Ai: Easy Method

What is Mindmetric Ai

Overview

Mindmetric Ai is a subscription‑based SaaS platform that uses artificial intelligence to analyse user behaviour and deliver reports and recommendations.

The service offers one‑off tests (for ASD/ADHD/IQ) and a subscription product that provides ongoing access to the Brain Hub and detailed AI insights.

Main uses

Businesses and individuals use Mindmetric Ai to obtain data‑driven insights, personalised reports and recommendations to inform decisions and planning.

Services are delivered digitally; reports are provided within a stated delivery timeframe and additional access is granted via subscription features.

How to cancel Mindmetric Ai

Online account cancellation (recommended)

• Log in to your Mindmetric Ai account at mindmetric.ai.
• Open Account / Subscription or Billing settings and look for a "Cancel" or "Manage subscription" option.
• Follow on‑screen prompts to cancel and confirm you have cancelled before the next billing date to avoid further charges.

Other cancellation methods

• Email customer support requesting cancellation and keep a copy of the sent message and any reply. Refer to the Terms & Conditions page for policy details: Terms & Conditions.
• If available, call the customer service number shown in your account or on official pages, or send written notice by post to the company address.
• If you cannot cancel via the website, contact your payment provider (bank, card issuer, PayPal) to stop recurring payments while you pursue cancellation with the vendor.

What happens when you cancel

Access and renewals

Cancellation typically stops future automatic renewals; you should retain access until the end of the paid period unless otherwise stated.

To avoid further charges, ensure cancellation is completed before the next billing cycle or before the end of any free trial period.

Data and account status

Your account and any stored data may remain on the service after cancellation, subject to Mindmetric Ai's data retention policies.

If you need data export or deletion, request this explicitly from support and keep written confirmation of any data actions taken.

Will I get a refund?

Official refund policy

MindMetric's published policy offers a "Money Back Guarantee" when the MindMetric Report is not delivered within the stated delivery timeframe.

Refunds under that guarantee require you to claim within the specified period after the expected delivery by contacting customer service. See the official terms: Terms & Conditions.

Important exceptions

• The guarantee covers only the report fee; other costs or damages are excluded.
• There is no explicit general 14‑day "change‑of‑mind" statutory cooling‑off right in MindMetric's published policies.
• If you were charged for a recurring subscription without clear disclosure, you may contest charges through your payment provider.

Mindmetric Ai plans and pricing

Pricing table

Pricing notes

Official pricing is listed in AUD/USD on Mindmetric's site and converted here to AED at an approximate rate; actual billed amounts may vary by currency and payment fees.

Mindmetric's pricing page notes a 7‑day free trial for subscription plans: Pricing.

Your consumer rights in United Arab Emirates

Relevant UAE protections

UAE consumer protection rules may apply to digital goods and subscription services, especially where commercial practices are misleading or unfair.

MindMetric's published policies do not explicitly provide a 14‑day cooling‑off right, so UAE consumers should review local laws for additional protections.

Practical steps under UAE law

• Keep evidence of purchase, terms shown at checkout, and any communications from the vendor.
• If you believe an unfair practice occurred, contact your payment provider to dispute an unauthorised recurring charge.
• For formal complaints, consult the UAE Ministry of Economy consumer services: Ministry of Economy.

Customer experiences

Reported issues

Multiple users have reported being charged monthly fees after a low one‑off payment and said subscription terms were not clearly disclosed.

Some customers describe difficulty cancelling via the website and having to use PayPal, their bank, or other routes to stop charges.

Positive or neutral points

Mindmetric publishes a free trial and a delivery‑based refund guarantee for undelivered reports, which are channels for redress when used correctly.

Using the online account cancellation or contacting support directly is typically the fastest route to resolve subscription issues when the website options work.

Documentation checklist

What to collect

• Order confirmation, receipt and billing statement showing product and amount charged.
• Screenshots of checkout pages, trial offers, and subscription terms shown at purchase.
• Copies of all emails, chat transcripts and cancellation confirmations.

How to use these documents

• Submit them to Mindmetric support when requesting cancellation or a refund.
• Provide them to your bank or payment provider if filing a dispute for unauthorised or unclear recurring charges.
• Keep dated copies in case a government complaint or consumer claim is required.

Common mistakes

Signing up mistakes

Example: Skipping the fine print at checkout and not noticing a post‑trial subscription that starts after a discounted one‑off charge.

Advice: Read the subscription terms, trial length and renewal timing before completing payment.

Cancelling mistakes

Example: Attempting to cancel after the next billing date rather than before, resulting in an extra month's charge.

Advice: Cancel via your account and obtain written confirmation; if the site lacks clear options, block further payments through your bank or PayPal promptly.

Comparative recap

Quick comparison table

Action points

• Verify trial expiry date and cancel in your account before the next billing date if you do not want a paid subscription.
• Keep documentation and contact your payment provider immediately if you are charged unexpectedly.

After cancelling

What to monitor

Check your bank or card statements for further charges for at least two billing cycles after cancellation.

Retain any cancellation confirmation emails and note the date and time of cancellation for disputes.

Helpful links and next steps

• Mindmetric home: https://mindmetric.ai/
• Mindmetric Terms & Conditions (refund/delivery details): Terms & Conditions
• Mindmetric Pricing (trial details): Pricing
• For UAE consumer guidance, consult the Ministry of Economy: Ministry of Economy

Address

Company address

Mecon Investments PTY LTD, 3 Moss Street, Slacks Creek, 4127.

Contact pointers

If you need to send a written cancellation notice or follow up by post, include your account details, order reference, date of purchase and a clear request to cancel and refund where applicable.

If you do not receive a response, escalate via your payment provider (bank or PayPal) and keep copies of all correspondence.